Group Operations Manager
edyn —Southwark
- Full-time
- Hospitality
- Hotel
- Project management
Quick apply
14d
Operations Manager
17 Bruton Street —London
- Up to £55,000 a year
- Full-time
- Oracle
- English
- Microsoft Office
- Employee discount
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Multi Site Operations Manager
Arcade Food Hall —London
- £70,000 - £75,000 a year
- Weekend availability
- Hospitality
- In-person
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- Referral programme
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3d
Operations Manager
Attendant Coffee Roasters —London
- £36,000 - £46,000 a year
- Full-time
- Hospitality
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7h
Cluster Operations Manager
Unite Students —London
- Hospitality
- Leadership
- Annual leave
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10d
People Operations Manager
Farmer J —London
- £50,000 - £55,000 a year
- Full-time
- Human resources
- IT
- Employee assistance programme
- Employee discount
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Operations Manager
Locke —London
- £40,000 - £48,000 a year
- Full-time
- Hospitality
- Management
- Customer service
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14d
Operations Manager
AUREVA GROUP —London
- £40,000 - £50,000 a year
- Full-time
- English
- Microsoft Office
- In-person
Quick apply
7d
Operations Manager
edyn —Southwark
- Hospitality
- Management
- Customer service
Food & Beverage Operations Manager
Bon Accueil Hospitality Group —London
- £4,500 - £6,250 a month
- Full-time
- Hospitality
- Customer service
- Cooking
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Senior Operations Manager
Stint —London
- £45,000 - £60,000 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
- Gym membership
Quick apply
6d
Spa Operations Manager
Mandarin Oriental Hyde Park —London
- Weekend availability
- Hotel
- Travel
- IT
- Health & wellbeing programme
- Employee assistance programme
10d
Facilities Manager
Hilton —London
- £62,000 - £67,000 a year
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
4d
Hotel Operations Manager
Bon Accueil Hospitality Group —London
- £30,000 - £75,000 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Operations Support Manager
Accent Catering Services Ltd —London
- £39,000 a year
- Full-time
- Cooking
- Driving
- Travel
- Employee assistance programme
- Employee discount
Quick apply
General Manager - Operations
Electric Star Ltd —Hackney
- £39,000 - £40,000 a year
- Full-time
- Serving
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events stadium operations manager
Five Star Catering —London
- £45,000 - £50,000 a year
- Full-time
- Hospitality
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- Organisational skills
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12d
Venue Operations Manager
The Conduit Club —London
- £45,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
4d
Area Leader of Restaurants (Operations Manager)
Raising Cane's —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
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Operations Manager
Hilton London Angel Islington —London
- £46,845 a year
- Full-time
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply

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Group Operations Manager

edyn -
Southwark

Quick apply

Job details

Full-time
14 days ago

Qualifications

Hospitality
Project management
Bachelor's degree
Contracts
Business
Negotiation

Full job description

GROUP OPERATIONS MANAGER – LONDON HQ

As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross-functional teams, you will ensure that operations are agile, brand-aligned, and future-ready. The position is based full-time at our London Bridge Head Office, with occasional property visits.

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We’re on an exciting journey step on stage and play your part.

THE WORK IN YOUR HANDS

Operational Strategy & Excellence

Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence.
Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance.
Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding.

Supplier & Contract Management

Own group-level supplier relationships, ensuring performance against SLAs and commercial targets.
Lead strategic sourcing and tendering processes to optimise cost and quality.
Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation.
Ability to navigate and negotiate contracts.

Revenue Growth & Commercial Impact

Drive non-room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey.
Partner with Finance and Revenue teams to enhance profitability through data-driven decision-making, budgeting, and forecasting.
Lead cost optimisation programmes without compromising brand or service standards.

Guest Experience & Brand Integrity

Champion a guest-first culture, embedding brand values and service ethos across all touchpoints.
Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio.
Deliver actionable insights to improve guest satisfaction and investor value.

Cross-Functional Leadership

Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development.
Lead operational input into digital transformation, ESG initiatives, and systems implementation.
Influence cross-departmental projects to ensure operational feasibility and long-term scalability.

Stakeholder & Ownership Relations

Serve as the primary operational contact for ownership groups, delivering transparent, data-led reporting and strategic updates.
Align property-level goals with broader business objectives through collaboration with corporate teams.

THE FIRE YOU CARRY

Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience).
Advanced certifications in operations, project management, or leadership are advantageous.

YOUR PROVEN TRACK

Minimum 5 years’ experience in hospitality operations.
Proven track record of delivering profit enhancing results and operational transformation.
Strong commercial acumen and experience managing budgets, KPIs, and supplier contracts.
Exceptional communication, stakeholder management, and strategic thinking skills.
Comfortable working in a fast-paced, high-growth environment with regular travel.

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Quick apply

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