Senior service technician Work, Jobs in London, Gtl (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
3d
Senior AV Technician
Kinly —London
- Full-time
- Organisational skills
- Computer skills
- Communication skills
Quick apply
Senior Ceded Technician
Everest Re Group, Ltd. —London
- Full-time
- Microsoft Excel
- Accounting
- Communication skills
Senior Claims Technician
Ryan Specialty —London
- Full-time
- Administrative experience
- Maths
Senior Planning Technician
Lewisham Council —London
- £40,404 - £41,637 a year
- Full-time
- Hybrid work
- IT
- Communication skills
2d
Cells Senior Technician
BI AH UK Ltd —London
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Senior Research & Operations Technician
Orchard Therapeutics —London
- Full-time
- Doctoral degree
- Customer service
- Laboratory experience
Quick apply
Senior Shift Technician
BGIS —London
- Full-time
13d
Senior Revit Technician
Elliott Wood Partnership —London
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Head of Modernisation
WeMaintain —London
- £90,000 - £100,000 a year
- Leadership
Quick apply
Senior Critical Environment Technician
Microsoft —London
- £41,400 - £53,800 a year
- Full-time
- Azure
- Microsoft Office
Senior Technician (BCAST)
Brunel University —London
- £34,588 - £43,265 a year
- Full-time
- Assembly
- University
- Welding
- Annual leave
22h
Senior Research Technician / Co-ordinator
Imperial College London —Charing Cross
- £46,614 - £56,345 a year
- Full-time
- Laboratory experience
- Organisational skills
- Annual leave
8d
Highway Engineering Apprentice
Southwark Council —London
- Full-time
- English
- Communication skills
4d
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Claims Operations Technician
Claims Recruitment Services —London
- Communication skills
8d
Chief of Staff
General Pharmaceutical Council —London
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
1d
Senior Product Manager - Experience & Workflows - Europe Remote-Friendly
WeMaintain —London
- £55,000 - £85,000 a year
- Remote
Quick apply
Senior Data Center Technician, Third Party Data Centers
Google —London
- Weekend availability
- Maintenance
- Assembly
- Project management
7d
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
9d

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Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year
3 days ago

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Closing Date 28th June 2026

Apply Now

Refine Your Search

senior service technician jobs in london, gtl

Control Centre Duty Manager

Senior AV Technician

Senior Ceded Technician

Senior Claims Technician

Senior Planning Technician

Cells Senior Technician

Senior Research & Operations Technician

Senior Shift Technician

Senior Revit Technician

Head of Modernisation

Senior Critical Environment Technician

Senior Technician (BCAST)

Senior Research Technician / Co-ordinator

Highway Engineering Apprentice

Customer Support Manager

Claims Operations Technician

Chief of Staff

Senior Product Manager - Experience & Workflows - Europe Remote-Friendly

Senior Data Center Technician, Third Party Data Centers

2nd Line Support Technician

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