Checking in agent Work, Jobs in London Heathrow Airport (with Salaries)

Customer Service Agent
Worldwide Flight Services —Heathrow
- Full-time
- Computer literacy
- English
- Data entry
Quick apply
11h
Casting Coordinator
Universal Extras —Iver
- £27,500 - £29,500 a year
- Overtime
- Hybrid work
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Property & AI Administration Assistant
Shamira and s Properties ltd —Feltham West
- £12.71 an hour
- Temporary
- Google Suite
- Microsoft Office
- Administrative experience
Quick apply
9d
Customer Service Specialist (Apprentice)
Total Training Provision —Hounslow
- £8 - £10 an hour
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
7d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Weekend availability
- Hospitality
- Computer literacy
- Front desk
Quick apply
12d
Product Executive (Maternity Cover 12 months fixed-term)
Golfbreaks —Windsor
- £27,000 - £29,000 a year
- Hybrid work
- Salesforce
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Pound Officer - Perivale Car Pound
Metropolitan Police —Ealing
- £33,219 - £41,210 a year
- Full-time
- Customer service
Gateley IP Trade Mark Paralegal
Gateley —London
- Hybrid work
- Time management
- Annual leave
- Employee assistance programme
Bookkeeper -Full Time
The Crop Candle Company Ltd —Henley on Thames
- From £35,000 a year
- Full-time
- Hybrid work
Quick apply
1d
VIP Travel Consultant, Media & Entertainment
BCD Travel —London
- Weekend availability
- Remote
- English
- Hotel
- Communication skills
- Annual leave
Admissions Officer
Kaplan International —London
- £28,500 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
7d
Operations Executive
NutraTea Ltd. —Hemel Hempstead
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Databases
- Free parking
- Annual leave
Quick apply
2d
Housekeeping Floor Supervisor (0-hour Casual Contract), The Savoy Hotel
FAIRMONT —London
- £20 an hour
- Weekend availability
- Hotel
- Communication skills
- Employee discount
Quick apply
14d
Saturday Assistant
Southern Homemove —Wimbledon
- Part-time
Quick apply
Operations Support Agent
FedEx EU —Barking
- £14.02 an hour
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
1d
Export Shipping Executive
Vitabiotics —London
- Hybrid work
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
7d
Consultant in Public Health
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £84,993 - £98,801 a year
- Full-time
- Hybrid work
- Team management
- Annual leave
- Employee discount
9d
Sub Agent
Tilbury Douglas —Reading
- Full-time
- Civil engineering
- Engineering
- Leadership
- Annual leave
- Employee assistance programme
Property Paralegal/Legal Assistant
Mallory Pryce —London
- Mentoring
- Communication skills
Quick apply
Assistant Groups and Events Manager
MERCURE —London
- Full-time
- Bar
- Hotel
- Organisational skills
Quick apply

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checking in agent jobs near london heathrow airport

Customer Service Agent

Worldwide Flight Services -
Heathrow

Quick apply

Job details

Permanent | Full-time
11 hours ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Computer literacy
Stakeholder liaison
Compliance audits
Internal department liaison
English
Data entry
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

Description

The Customer Service Agent, under the guidance of the Customer Engagement Manager, will be responsible for responding to day-to-day queries from customers, agents and freight forwarders, while providing excellent customer service and ensuring a positive experience when contacting WFS. The role will also support billing, contract review and commercial activities within WFS.

Your main responsibilities on a day to day basis will be:

Responding to customer, agent and freight forwarder queries by email and telephone, providing a high standard of customer service and timely support.
Building effective working relationships with customers, agents, freight forwarders and operational colleagues to support clear communication and prompt query resolution.
Liaising with operational teams to ensure customer and agent queries are directed to the appropriate employees and resolved efficiently.
Keeping customers and agents updated on the progress and outcome of their queries, ensuring communication is clear, professional and timely.
Understanding relevant operational processes to ensure queries are managed correctly and in line with business requirements.
Supporting the Customer Engagement Manager with the preparation of reports and analytics by gathering, checking and submitting accurate customer service and billing data.
Managing a high volume of calls and emails while remaining calm, organised and focused on delivering a positive customer experience.
Demonstrating a proactive and resilient approach when responding to queries and supporting customers on a consistent basis.
Liaising regularly with the ABS system and the Customer Engagement Manager to coordinate billing set-ups, billing queries and any required changes.
Maintaining ABS housekeeping, including responsibility for the ABS Matrix to ensure information remains accurate and up to date.
Conducting audits of airline contract set-ups and changes to ensure accuracy, compliance and consistency.
Conduct audits on airline contract set up and changes.

To be successful in this role you will need:

Excellent command of the English language in both written and verbal communication to effectively communicate with team members, supervisors, and external stakeholders.
Customer Service experience is key to this role.
Attention to detail when providing administrative support with strong organisational skills.
Basic IT skills required to capture relevant information on the various airlines dedicated computer systems.
Multi-tasking ability and the need to remain calm under pressure and to work against tight deadlines.
Air cargo knowledge is desirable to understand the industry requirements.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5-year employment history and a drug & alcohol test.

Our Values

Safety

Always look out for our own and each other's safety.
Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
Comply with all relevant safety regulations and standards at all times.
Learn from mistakes and share that learning.

Customer Focus

Delight customers by actively anticipating their needs, concerns and preferences.
Offer alternative "yes" solutions to "no" situations.
Deliver service excellence and always aim to exceed customer expectations.

Respect

Appreciate everyone's background, cultural values and opinions at all times.
Actively listen and understand other's intent and point of view, especially during disagreements.
Build trusting relationships, demonstrate empathy and care for others.

Excellence

Always do the right thing. Do it right the first time.
Demonstrate extreme ownership: See it, Own it, Solve it.
Adopt a growth mindset: keep learning, stay agile, be resilient.
Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

Prioritise SATS Group's interests over one's own and department needs.
Proactively share resources, ideas and information constructively.
Build on each other's strengths and ideas to achieve win-win outcomes.

About Worldwide Flight Services

WFS, a member of the SATS Group, is a global air cargo logistics leader and best-in-class ground handling partner.

In our UK business, which employs more than 900 people across 17 sites nationwide, we have a clear vision: to empower our people, continuously improve, and lead our industry through outstanding customer focus.

Quick apply

Refine Your Search

checking in agent jobs in london heathrow airport

Customer Service Agent

Casting Coordinator

Property & AI Administration Assistant

Customer Service Specialist (Apprentice)

Front Desk Agent

Product Executive (Maternity Cover 12 months fixed-term)

Pound Officer - Perivale Car Pound

Gateley IP Trade Mark Paralegal

Bookkeeper -Full Time

VIP Travel Consultant, Media & Entertainment

Admissions Officer

Operations Executive

Housekeeping Floor Supervisor (0-hour Casual Contract), The Savoy Hotel

Saturday Assistant

Operations Support Agent

Export Shipping Executive

Consultant in Public Health

Sub Agent

Property Paralegal/Legal Assistant

Assistant Groups and Events Manager

I want to receive the latest job alerts for checking in agent in london heathrow airport

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Description

Your main responsibilities on a day to day basis will be:

To be successful in this role you will need:

Our Values

About Worldwide Flight Services

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