Business operations manager Work, Jobs in Longbridge, Wmd (with Salaries)

CRM AI Enablement Manager
Ingersoll Rand —Redditch
- Hybrid work
- CRM software
- Engineering
- Analysis skills
- Employee assistance programme
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £61,497 - £68,945 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
Product Manager
Conex Universal Limited —Kingswinford
- Full-time
- Engineering
- Analysis skills
- Product management
- Free parking
- Bereavement leave
Quick apply
9d
Internal Sales Executive
Kingswood Mobility Group —Droitwich
- Up to £38,000 a year
- Full-time
- CRM software
- Business development
- Travel
- Health & wellbeing programme
- Referral programme
Quick apply
eCommerce Project Manager
magic42 Limited —Birmingham New Street Station
- From £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Business
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Group IT Manager
Icar Auto —Warwick
- £50,000 a year
- Full-time
- Travel
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Site Manager
Slicker Recycling —Stourport-on-Severn
- £50,000 a year
- Full-time
- Laboratory experience
- Quality control
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
Project Manager
Sulzer —Birmingham
- Full-time
- PMP
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Project Manager
Quanex —Wolverhampton
- Full-time
- PMP
- Engineering
- Master's degree
- Employee assistance programme
Quick apply
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Operations Manager - NX WMT
BidvestNoonan —Wolverhampton
- £41,671.80 a year
- Full-time
- Customer service
- English
- Budgeting
- Annual leave
Quick apply
Head Of Park Operations
West Midland Safari Park —Bewdley
- Weekend availability
- Continuous improvement
- Team management
- Leadership
- Employee discount
Quick apply
12d
SENIOR TRAFFIC PLANNER – NATIONAL HUB, TIPTON
Clarke Transport —Oldbury
- £41,208 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
- Free parking
- Store discount
Quick apply
9d
Business Support Manager
Ayyan Courier Limited —Solihull
- £27,000 - £30,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
Quick apply
Head of People and Culture
WMGC —Birmingham
- £80,000 - £90,000 a year
- No degree
- Mentoring
- Recruiting
11d
Reservations Manager
Albert's Schloss Birmingham —Birmingham
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bakery
- Phone etiquette
Quick apply
Site Manager
E-ACT Shenley Academy —Birmingham
- £34,434 - £39,862 a year
- School
- Annual leave
- Employee assistance programme
10d
Brand Technology Manager
CH&CO —Birmingham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Computer networking
- Employee assistance programme
- Employee discount
HR & Business Manager (School & Estate)
Maple Hayes Hall School —Lichfield
- £43,000 - £46,000 a year
- Full-time
- Microsoft Office
- Human resources
- Recruiting
Quick apply
10d
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Team management
- Travel
- Training & development
Quick apply

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CRM AI Enablement Manager

Ingersoll Rand -
Redditch

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Car scheme

Qualifications

CRM software
Stakeholder collaboration
Stakeholder liaison
Engineering
Business analysis
Process improvement
Change management
Analysis skills
Bachelor's degree
Continuous improvement cycles oversight
Product management
Change leadership
Management reporting
IT strategy alignment
Technical roadmaps
Business requirements
AI
Business
Communication skills

Full job description

Job Title

CRM AI Enablement Manager

Location

Redditch

About Us

Ingersoll Rand is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within various industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Ingersoll Rand to provide differentiated product and service offerings for its customers' specific uses.

Job Summary

We are looking for a strategic, business-driven CRM AI Enablement Manager to lead the identification, prioritization, and scaling of AI capabilities across CRM processes, customer journeys, and commercial operations.

This role acts as a key bridge between Business, CRM Portfolio, CRM IT, Data & Analytics, and Enterprise AI teams, ensuring AI investments translate into measurable business value and sustainable adoption with a strong focus on embedding Generative AI, Copilots, Agentic AI, and intelligent automation into CRM processes.

Responsibilities

AI Strategy & Roadmap

Define and drive the CRM AI roadmap aligned with business priorities and CRM strategy.
Identify high-impact use cases across customer journeys and commercial processes.
Assess emerging AI capabilities and market trends relevant to CRM.
Recommend investment priorities to maximize business transformation.

AI Opportunity Identification & Prioritization

Partner with stakeholders across Sales, Service, and Commercial Excellence to identify AI opportunities.
Lead AI discovery workshops and opportunity assessments.
Build business cases, demos, define success metrics, and prioritize initiatives based on value, feasibility, and scalability.
Maintain and govern the CRM AI opportunity portfolio.

Copilot & Agentic AI Enablement

Drive adoption of AI Copilots, Agent force solutions, and intelligent assistants.
Define business requirements in collaboration with IT, Data, and AI teams.
Reimagine CRM processes through AI-assisted and autonomous workflows.
Monitor usage, effectiveness, and business impact; drive continuous optimization.

AI Delivery Enablement

Partner with CRM delivery teams, Enterprise AI, and vendors to ensure successful implementation.
Align business requirements, outcomes, and success metrics across initiatives.
Manage dependencies, stakeholder engagement, and readiness activities.
Support deployment of AI-powered capabilities across CRM.

Analytics, Insights & Value Realization

Own the AI value realization framework.
Define and track KPIs for AI and CRM performance.
Analyze productivity gains, operational efficiencies, and customer outcomes.
Translate insights into actionable recommendations and executive reporting.

AI Governance & Responsible AI

Establish governance standards for CRM AI initiatives.
Ensure compliance with data, security, and Responsible AI policies.
Partner with Legal, Compliance, and Data Governance to mitigate risks.
Implement monitoring and oversight mechanisms.

Adoption & Change Leadership

Drive organizational readiness and adoption of AI solutions.
Define enablement, communication, and training strategies.
Build AI champion networks and feedback loops.
Ensure scalable and sustained adoption across the organization.

Basic Qualifications

Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or related field.
5+ years of experience in CRM, Commercial Excellence, Product Management, Analytics, or Digital Transformation.
Proven track record leading cross-functional initiatives across business, data, and technology.
Strong understanding of CRM processes (Sales, Service, Customer Experience).
Experience developing business cases, roadmaps, and value realization frameworks.
Familiarity with Generative AI, Copilots, Agentic AI, and enterprise AI solutions.
Strong analytical mindset and experience with KPI frameworks and executive reporting.
Excellent stakeholder management and communication skills.

Travel & Work Arrangements/Requirements

Hybrid

Key Competencies

AI & Innovation

Generative AI, Copilots, Agentic AI
Intelligent automation
AI governance & adoption

Analytics & Data

CRM analytics & KPI frameworks
Dashboarding & executive reporting
Data storytelling & performance analysis

Business & CRM

CRM processes & commercial operations
Customer journey management
Business case development

Leadership

Strategic thinking & stakeholder management
Executive communication
Cross-functional collaboration & change management

What we Offer

25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
7% Employer Pension Contribution
Westfield Health Medial Cash Plan Cover
Death in Service Benefit of 4 x salary
Cycle scheme (After probation period)
Electric Car Scheme (After 1 year employment)
10% of salary in shares after 1 year of employment
Costco Gold Company member, allowing employees to join.
Employee Assistance Program
Enhanced Maternity & Paternity Policies

Apply Now

Refine Your Search

business operations manager jobs in longbridge, wmd

CRM AI Enablement Manager

Resource and Workflow Manager

Product Manager

Internal Sales Executive

eCommerce Project Manager

Group IT Manager

Site Manager

Project Manager

Project Manager

Project Coordinator

Operations Manager - NX WMT

Head Of Park Operations

SENIOR TRAFFIC PLANNER – NATIONAL HUB, TIPTON

Business Support Manager

Head of People and Culture

Reservations Manager

Site Manager

Brand Technology Manager

HR & Business Manager (School & Estate)

National Contract Manager

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