Service administrator Work, Jobs in Macclesfield, Chs (with Salaries)

Digital Customer Experience Administrator
Metro Rod —Macclesfield
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Sales Administrator / Customer Service
Gradus Limited —Macclesfield
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Transport Administrator
Superbike Factory —Macclesfield
- £27,262.95 a year
- Full-time
- Customer service
- Windows
- Administrative experience
- Employee discount
Bank Business Administrator
Spire Healthcare —Macclesfield
- £12.76 an hour
- Part-time
- Customer service
- Free parking
- Annual leave
Sales & Customer Service Administrator
TROPICAL MARINE CENTRE —Manchester
- From £26,500 a year
- Temporary
- Customer service
- Administrative experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Learning & Development Administrator
Royal London —Alderley Edge
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
14d
Project Officer
Evotec (UK) Ltd —Macclesfield
- Up to £27,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- QuickBooks
- Communication skills
- Referral programme
Quick apply
2d
Payroll Administrator
Breanheath —Stockport
- £29,500 - £32,500 a year
- Full-time
- Hybrid work
- Free parking
- Health & wellbeing programme
Quick apply
6d
Human Resources Administrator
Praxis Real Estate Management Ltd —Manchester
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Helpdesk/Administrator
Mitie —Buxton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Admissions & Office Administrator - Brabyns Nursery
Brabyns Preparatory School —Stockport
- £27,000 - £30,000 a year
- Part-time
- Microsoft Office
- Communication skills
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Disputes Administrator
NECSWS —Alderley Edge
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
SharePoint Administrator
VIQU IT Recruitment —Manchester
- £400 - £500 a day
- SharePoint
3d
Medicines & Workflow Administrator
Heaton Moor Medical Group —Stockport
- £13.77 - £15.45 an hour
- Full-time
- Microsoft Word
- Nursing home
- Customer service
Quick apply
2d
Home Administrator
Primary Medical Solutions Ltd —Stoke-on-Trent
- From £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
20h
Operations Administrator
The University of Manchester —Manchester
- £28,031 - £31,236 a year
- Hybrid work
- University
- School
- Teaching
- Employee assistance programme
- Employee discount
13d
Bookings & General Office Administrator
Academy Photography Ltd —Newcastle-under-Lyme
- From £12.71 an hour
- Part-time
- Administrative experience
- Data entry
- Organisational skills
- Free parking
Quick apply
18h
Transport Administrator
AO World —Crewe
- £25,722.97 a year
- Microsoft Excel
- Communication skills
- Employee discount
Logistics Administrator
Nutreco —Ashbourne
- Full-time
- Microsoft Office
- IT
- Communication skills
Performance Administrator
Dukes Bailiffs Limited —Stone
- £26,230 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply

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service administrator jobs near macclesfield, chs

Digital Customer Experience Administrator

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Full-time
Up to £28,000 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Continuous improvement
IT
Communication skills

Full job description

Digital Customer Experience Administrator
Metro Rod LTD
Full time permanent
37.5 hours per week
Up to £28,000 DOE + benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Role Overview

We are looking for a proactive and customer-focused Digital Customer Experience Administrator. This is an exciting opportunity for someone who thrives in a fast-paced operational environment and enjoys problem-solving, improving processes, and delivering an exceptional customer experience.

Working closely with customers, franchisees, engineers, and internal departments, you will play a vital role in monitoring digital customer portals, supporting operational performance, managing SLA compliance, and driving continuous improvement across the business.

This role is ideal for someone who is highly organised, digitally confident, analytical, and passionate about customer service excellence.

What does it entail?

The Digital Customer Experience Administrator is responsible for delivering an exceptional customer experience for national account customers by proactively managing customer portals, monitoring operational performance, and ensuring KPI and SLA targets are achieved. The role acts as a central point of contact between customers, franchisees, engineers, and internal departments, helping to coordinate service delivery, resolve operational issues, and maintain clear and professional communication throughout the customer journey.

The successful candidate will support franchisees and engineers with digital systems and applications, provide training and guidance on company processes, and produce operational and performance reports to identify trends, risks, and opportunities for improvement. Working closely with Operations, IT, Finance, and Customer Experience teams, the role also focuses on continuous improvement, problem-solving, and implementing solutions that enhance operational efficiency and customer satisfaction across the business.

What do we look for?

The successful candidate will be confident managing multiple priorities, communicating with stakeholders at all levels, and working proactively to solve operational challenges.

Essential Skills & Experience

Proven experience delivering excellent customer service in a fast-paced environment.
Strong organisational and problem-solving skills.
Excellent verbal and written communication skills.
Advanced IT skills including Microsoft Word, Excel, and PowerPoint.
Experience using digital systems, customer portals, or mobile applications.
Ability to analyse data and make informed operational decisions.
Experience supporting or training customers, engineers, or operational teams.
Ability to build strong working relationships with a variety of stakeholders.
Self-motivated with the ability to work independently and use initiative.
Flexible and adaptable approach to work.
Commitment to continuous improvement and customer experience excellence.

Desirable

Experience within franchise operations, operational support, or customer service environments.
Experience producing KPI, SLA, or operational performance reports.
Understanding of field service or national account environments.

Personal Attributes

Confident
Proactive and self-motivated.
Strong problem-solving ability.
Comfortable with having difficult conversations
Adaptable communication style.
Team-oriented with a willingness to support colleagues and franchisees.
Comfortable working with systems, data, and processes.
Adaptable and able to take on additional responsibilities when required.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Digital Customer Experience Administrator

Macclesfield, Cheshire, United Kingdom

SK10 2XF

£ to £28,000 per year plus benefits

Permanent - Full-time

Posted 8 days ago

Closing date: 28/06/2026

Job reference: GR1583676MacDCEA

Quick Apply

Digital Customer Experience Administrator

Macclesfield, Cheshire, United Kingdom

£ to £28,000 per year plus benefits

Apply Now

Refine Your Search

service administrator jobs in macclesfield, chs

Digital Customer Experience Administrator

Sales Administrator / Customer Service

Transport Administrator

Bank Business Administrator

Sales & Customer Service Administrator

Learning & Development Administrator

Project Officer

Payroll Administrator

Human Resources Administrator

Helpdesk/Administrator

Admissions & Office Administrator - Brabyns Nursery

Disputes Administrator

SharePoint Administrator

Medicines & Workflow Administrator

Home Administrator

Operations Administrator

Bookings & General Office Administrator

Transport Administrator

Logistics Administrator

Performance Administrator

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