Service desk support Work, Jobs in Manchester, Eng (with Salaries)

1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
10d
Customer Support and Welcome Desk Associate
Thomas Bradley Group —Warrington
- Up to £26,227.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
2d
Front of House Concierge - Day
Urbanbubble —Manchester
- £25,500 - £28,500 a year
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Excel
- Annual leave
- Referral programme
Quick apply
7d
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
Receptionist
Hamsman Logistics Inc —Manchester
- £24,420.00 - £38,500.66 a year
- Full-time
- Customer service
- Microsoft Office
- Accounting
- Annual leave
Quick apply
1d
Service Advisor (Wilmslow)
The Halliwell Jones Group —Wilmslow
- £30,000 - £36,000 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick apply
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
10d
IT Apprentice
QA Apprenticeships —Manchester
- £25,185 - £25,989 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
3d
Receptionist/Office Administrator
Hyva (UK) Ltd —Trafford
- £24,500 - £25,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
16h
Customer Support Administrator
Digital Wealth Systems —Stalybridge
- From £25,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
Quick apply
4d
Front Desk Receptionist / Patient Care Coordinator with Social Media Support
Glossop Physio —Glossop
- £25,000 - £28,000 a year
- Part-time
- Customer service
- Administrative experience
- Front desk
- Health & wellbeing programme
Quick apply
2d
IT Service Desk Internship
Bureau Veritas —Manchester
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Service Support Specialist II
Phillips & Cohen Associates —Salford
- £27,000 - £30,000 a year
- Full-time
- Scripting
- Computer networking
- IT
Quick apply
1d
Service Desk Administrator
Lancashire and South Cumbria NHS Foundation Trust —Preston
- £25,760 - £27,476 a year
- Full-time
4d
BTU Admissions Coordinator
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
1d
heakthcare Recruitment Coordinator
Procurae Group —Brighouse
- £28,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
Rapid Response Customer Service Representative
FMG —Huddersfield
- £29,741.59 a year
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
2d
Reception & Events
Manor House Lindley —Huddersfield
- £30,000 a year
- Full-time
- Sales
- Hotel
- Business development
Quick apply
1d
1st Line Support Technician
CTRL-S LTD —Stockport
- £24,750 - £30,000 a year
- Full-time
- Azure
- Customer service
- IT
- Health & wellbeing programme
- Flexitime
Quick apply
4d

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1st line Service Desk Analyst

Clear Business -
Sale

Quick apply

Job details

Full-time
£24,500 - £28,175 a year
10 days ago

Benefits

Free parking
Cycle to work scheme
On-site gym
Company pension
Employee discount

Qualifications

TCP
Visual Basic
Microsoft Exchange
Microsoft Office
.NET
Information security
Continuous improvement
ITIL
SharePoint
IT
TCP/IP
Communication skills
PowerShell
Active Directory

Full job description

Working in the IT Service Desk Team to support our network of colleagues. When An employee reaches out for IT support, as the name suggests, they come to first line. 1st line service desk engineers can handle most everyday requests and IT issues and will aim to resolve these at first point of contact. A 1st line Engineer should be an enthusiastic, self-motivated team player with a passion for customer focus.

What we want you to do

Providing friendly, professional 1st line technical support within the IT Service Desk from multiple sources, including emails, phone calls and tickets
Working closely with our 2nd line to ensure the issue is resolved or assigned to the correct level
Supporting a windows 11 desktop environment, supporting future upgrades
Working as part of a team to help deliver small- to medium-sized IT projects
Log all calls on the call logging system
Working on own initiative to diagnose and resolving technical issues.
Understanding of Networking and TCP/IP Protocols;
Proven experience using and troubleshooting Office 2016 / Office 365 within a network environment (permissions, calendar sharing, delegation)
Experience of administering Office365 including, SharePoint Online (permissions, workflows, migration)
Ensuring effective Asset Management and that the lifecycle is followed
Administering Identity Management
Help to drive improvement and implement new processes to ensure high levels of service

What success in the role looks like

Achieve all agreed objectives with positively trending relative key performance indicators
Shows consistent delivery and continuous improvement in knowledge and understanding of IT systems
Exceptional internal customer feedback
Track record of great judgement knowing when to fulfil a customer request, when to seek support, and when to escalate

What you need to have already done to be right for this role

O365 Administration
Exchange Server 2016 / Office 365 Exchange Administration
Working with System Centre Configuration Manager
Troubleshooting Network Issues for escalation
Active Directory Administration including GPO
IP Telephony Administration and Support
Identity Management Administration and Support
Basic Programming Skills (PowerShell, VB Script, .NET)
Experience working in an ITIL Service Environment.
Experience of identifying security risks / vulnerabilities and working with Information Security Team to ensure appropriate escalation.

Skills

A commitment to producing a high quality of work including competence, accuracy and thoroughness
Works at pace, improving productivity through ensuring the completion of assigned tasks in a timely manner
Demonstrates good communication skills working well with and communicating / escalating issues to the wider team
Demonstrating good team working skills including working well with colleagues from around the business, being able to adopt appropriate escalation and provide support to the business on various projects
Use initiative to logically understand, solve problems and seek out new tasks
Be dependable through good time keeping, attitude to work, meeting deadlines and being able to work autonomously
Show a commitment to improving their knowledge of Information Technology and Clear Business systems
Building and maintaining positive rapport with all Clear Business employees
Feeding back and asking questions when unsure about something
Able to provide high quality interactions, displaying confident and assured levels of service in support of our internal customers
Has a "can do" attitude

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

Why Choose Clear Business?

At Clear Business, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. So, we’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities. Clear Business is a great place to work, made better by you.

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

Pension contributions and life assurance coverage.
Generous discounts at numerous high street and online retailers.
25 days holiday, increasing to 28 days through length of service.
Enjoy your birthday off every year.
Purchase up to 10 additional holidays and sell up to 5 days per year.
Cycle to work and travel loans for people wanting a greener commute.
Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

Hybrid working model: the choice to work remotely for two days.
Join or giving back initiative and support with charity fundraising and volunteering activities.
Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
Full time/Permanent contract of 37.5 hours per week.
No weekends and every bank holiday off.

What happens next

If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.

We are one of the UK’s leading providers of essential services to small businesses. We supply a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:

The Lloyds Bank National Business Awards 2019
Greater Manchester Business Awards 2019
Lanarkshire Business Excellence Awards 2019

Email: [email protected]

Quick apply

Refine Your Search

service desk support jobs in manchester, eng

1st line Service Desk Analyst

Customer Support and Welcome Desk Associate

Front of House Concierge - Day

Junior Cyber Security Analyst

Receptionist

Service Advisor (Wilmslow)

Helpdesk Manager

IT Apprentice

Receptionist/Office Administrator

Customer Support Administrator

Front Desk Receptionist / Patient Care Coordinator with Social Media Support

IT Service Desk Internship

Service Support Specialist II

Service Desk Administrator

BTU Admissions Coordinator

heakthcare Recruitment Coordinator

Rapid Response Customer Service Representative

Service Desk Specialist

Reception & Events

1st Line Support Technician

I want to receive the latest job alerts for service desk support in manchester, eng

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