Service delivery director Work, Jobs in Manchester, Gtm (with Salaries)

Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Service Director (Quality and Performance) Full-time
MioCare Group —Oldham
- £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Bachelor's degree
- Free parking
- Store discount
Quick apply
2d
Account Director
Uinsure Ltd —Manchester
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Business development
- Gym membership
Quick apply
Director of Telecommunications Operations & Service Excellence
PaceTel Global Communications —Manchester
- £7,500 - £12,000 a month
- Full-time
- Management
- Supervising experience
- Organisational skills
- Profit sharing
Quick apply
Operations Director
Teleperformance —Manchester
- Full-time
- Financial services
- Communication skills
Service Director (Quality and Performance)
MioCare Group —Oldham
- £60,000 a year
- Full-time
- Hybrid work
Director of Logistics Operations
Hernandez Road Cargo Ltd —Manchester
- £7,000 - £9,400 a month
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5h
Director of Client Services
Mukinge Business Solutions Ltd —Manchester
- £57,000 - £93,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
3d
Head of Estates
Swanton Care and Community —Farnworth
- £60,000 a year
- Management
- Maintenance
- Organisational skills
Director of Community Programmes
Sophia Repair Café Community Services Ltd —Manchester
- £6,500 - £8,500 a month
- Full-time
- Management
- Supervising experience
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
2h
Senior Employment Officer
Pure Innovations —Manchester
- £33,481 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
- Employee discount
- Flexible schedule
Quick apply
2d
Director of Wellness Programmes
Relax Renew Refresh Wellness Services Ltd —Manchester
- £53,000 - £115,000 a year
- Full-time
- Management
- Microsoft Office
- Leadership
- Health & wellbeing programme
- Referral programme
Quick apply
3d
Assistant Director – Integrated Delivery, Performance and Assurance
GMCA —Manchester
- £73,896 - £82,840 a year
- Hybrid work
14d
Service Director (Quality and Performance)
Oldham Council —Oldham
- £60,000 a year
- Full-time
Responsible Individual
Therapeutic Care NW LTD —Leigh
- Up to £400 a day
- In-person
- Leadership
- Communication skills
Quick apply
Assistant Director -All Age Commissioning
Tameside Council —Tameside
- £111,070 a year
- Full-time
- Management
- Contracts
Change Delivery Manager
Freshfields —Manchester
- Full-time
- PMP
- Microsoft Office
- Project management
14d
Assistant Director of Finance
Halliwell Homes —Eccles
- £73,000 - £76,000 a year
- Part-time
- Up to 50% travel
- Master's degree
- Travel
- Free parking
- Store discount
Quick apply
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Associate Director
Crosslake Technologies —Manchester
- Full-time
- Project management
- Presentation skills
- IT

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Service Delivery Manager

Together -
Cheadle

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance

Qualifications

ITIL Certification
ITIL
Relationship management
Communication skills

Full job description

Company Description

Benefits of working at Together

Great Base salary + up to 20% annual performance bonus & great corporate benefits.
Country’s largest non-bank lender
Friendly team, great career opportunities
26 days holiday, and a day off for your birthday, plus bank holidays
Free access to company holiday homes
Buy & sell holidays
Discretionary annual bonus plus an additional Shared Reward Bonus
Matched pension contribution
Health cash plan plus Private medical insurance
Life assurance and Critical illness cover
Travel season ticket loans and Ride to work scheme
Free local gym access
Local bar / restaurant discounts

–––––––––––––

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.

Job Description

As our Service Delivery Manager, you will play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget.

Typical duties include (not limited to):

Support the GTS Service & Operations Manager with any escalations regarding incidents, service requests or problems related to the GTS trains
Perform Ticket triage across all GTS train queues, reporting on trends and SLA breaches and escalating to team and train Product Managers/Product Owners
Monitor all GTS train helpdesk queues for level 2 & level 3 alerts
Work closely with all GTS train helpdesk queue owners to ensure that knowledge transfer is provided so that ticket allocation on 1st attempt improves and ensure effective service introduction from trains into the GTS Service Desk manager and IT Service Desk.
Work closely with all trains on release management improvements and feedback any business concern or lessons learned from incidents caused because of a release.

Qualifications

This role would suit someone who thrives in a fast-paced operational environment, enjoys owning complex incident and ticket workflows, and is confident engaging technical teams, suppliers, and business stakeholders to protect service quality and SLAs. It would particularly appeal to a detail-focused, analytically minded communicator who can balance hands-on service management and major incident coordination with governance activities such as reporting, budgeting input, invoicing support, and supplier relationship management.

Applicants with a blend of the following experience will be highly regarded:

Experienced Service Management professional
ITIL V3 Foundation / Intermediate qualified
Expert knowledge of, and extensive experience of working within, an ITIL best practice aligned framework/environment
Experience of leading the implementation of ITSM standards and processes
Experience of driving and managing continual service improvement (CSI) plans
Quality and compliance driven
Demonstrable relationship management skills
A flexible and adaptable approach to working
Excellent written and verbal communication skills
Excellent analysis and problem-solving skills
Excellent customer facing skills
Self-motivation and able to take responsibility
Able to demonstrate initiative and a proactive approach

Additional Information

–––––––––––––

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

#TMLP

Quick apply

Refine Your Search

service delivery director jobs in manchester, gtm

Service Delivery Manager

Service Director (Quality and Performance) Full-time

Account Director

Director of Telecommunications Operations & Service Excellence

Operations Director

Service Director (Quality and Performance)

Director of Logistics Operations

Director of Client Services

Head of Estates

Director of Community Programmes

Senior Employment Officer

Director of Wellness Programmes

Assistant Director – Integrated Delivery, Performance and Assurance

Service Director (Quality and Performance)

Responsible Individual

Assistant Director -All Age Commissioning

Change Delivery Manager

Assistant Director of Finance

Head of Service Delivery

Associate Director

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