software analyst Work, Jobs in manchester, gtm (with Salaries)

2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
8d
Test Analyst
Core Outcome Solutions Limited —Manchester
- £35,000 - £44,000 a year
- Full-time
- Computer Science
- Engineering
- Analysis skills
- Free parking
- Bereavement leave
Quick apply
5d
Change Analyst
NRG —Manchester
- Software development
Software Development Business Analyst
Pets at Home —Cheadle
- £40,000 - £50,000 a year
- Full-time
- Azure
- Agile
- Communication skills
1d
Junior QA Analyst
Pimberly Software Development —Manchester
- £24,420 - £30,000 a year
- Full-time
- Agile
- In-person
- Communication skills
- Work from home
- Life insurance
Quick apply
5d
Business Analyst - IT Projects
Mark43 —Manchester
- Full-time
- Data analysis skills
- Mentoring
- Organisational skills
Assistant Data Analyst (Airlock)
UK Biobank —Stockport
- £30,599 a year
- Monday to Friday
- Hybrid work
- IT
- In-person
- Python
- Free parking
- Annual leave
Test Analyst
mydentist —Radcliffe
- Full-time
- Hybrid work
- Azure
- DevOps
- APIs
- Free parking
- Employee assistance programme
Quick apply
16h
IMS Mainframe Systems Programmer
Barclays —Knutsford
- Continuous improvement
- Scripting
14d
BUSINESS ANALYST
i5 Solutions Europe Limited —Manchester
- £34,000 - £37,000 a year
- Full-time
- Marketing
- Master's degree
- Analysis skills
Performance Analyst
Scrumconnect Consulting —Manchester
- £300 - £325 a day
- SQL
- Agile
- IT
Business Analyst
SFG20 —Manchester
- Full-time
- Remote
- Continuous improvement
- Communication skills
- Employee discount
22h
Fitch Ratings | Business Analyst - Manchester, UK
Fitch Group —Manchester
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
Support Analyst
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- Computer networking
Information Security Analyst
Stagecoach —Stockport
- Full-time
- Computer Science
- Windows
- Analysis skills
- Employee assistance programme
- Employee discount
Manchester - Junior Developer - Elevate Programme
Vantage Point —Manchester
- Full-time
- Hybrid work
- Java
- SQL
- JavaScript
13d
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Analyst, Data Analytics - Transaction Services - Manchester
Alvarez & Marsal —Manchester
- Computer Science
- Data analysis skills
- English
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
12d
Analyst, Data Analytics - Transaction Services - Manchester
Alvarez and Marsal —Manchester
- Full-time
- Computer Science
- Data analysis skills
- English

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2nd Line IT Support Analyst

Mission Mars (Head Office) -
Manchester

Quick apply

Job details

Full-time
£30,000 - £32,000 a year
8 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Hospitality
Driving Licence
Azure
Continuous improvement
Driving
CompTIA Network+
IT support
Communication skills
Active Directory
CompTIA A+

Full job description

£30,000-32,000 per annum + up to 30% bonus per annum (paid quarterly)

2nd Line IT Support Analyst - Mission Mars

Location:Office Based, Mission Mars Support Centre - Manchester City Centre (with travel to sites as required)

Reporting To:IT Manager

Salary:£30,000-32,000 per annum + up to 30% bonus per annum (paid quarterly)

Role Overview

We are looking for a proactive and customer-focused 2nd Line IT Support Analyst to join our growing IT team. The role involves providing advanced technical support across all Mission Mars venues,ensuring systems remain operational and colleagues receive excellent IT support.

You will provide 2nd line support across a range of systems,applications,devices,and network infrastructure,helping to maintain reliable IT services within a fast-paced and customer-focused business

This role requires strong technical knowledge,excellent communication skills,and the ability to work effectively in a guest focused hospitality environment where service continuity is essential.

Key Responsibilities

Technical Support:

Provide 2nd line support for hardware,software,networking,and business applications.
Support desktop,laptop,mobile,EPOS,printer,and peripheral devices.
Diagnose and resolve Microsoft 365,Windows,and user account issues.
Maintain and support Active Directory,Azure AD,and group policies.
Assist with server administration,patching,and system monitoring.
Support telephony and communications systems.
Support hospitality-specific systems including:EPOS systems,Booking and reservation platforms,Food delivery services
Ensure business-critical systems remain operational during trading hours.
Liaise with third-party vendors for issue resolution and maintenance.
Manage support tickets within agreed SLAs.
Document fixes,procedures,and troubleshooting steps.
Escalate major incidents appropriately.
Provide excellent customer service to non-technical users.
Build positive relationships with operational teams and site managers.

Skills & Experience Required

Essential:

Previous experience in a 2nd line IT support role.
Strong knowledge of:
Microsoft 365
Active Directory / Azure AD
Networking fundamentals (Unifi/Draytek)
Hardware troubleshooting
Experience supporting multiple sites or remote users.
Experience with ticketing systems
Enthusiastic and eager to learn
Team player with a positive attitude
Organised and detail-oriented
Able to remain calm under pressure
Passionate about technology and continuous improvement

Desirable:

Experience working in hospitality in either a guest facing or office support role
Experience with EPOS systems
Full UK driving licence

Qualifications

Candidates must either:

Have already started a recognised technical qualification or certification or be part-qualified in a relevant technical discipline such as:

CompTIA A+
CompTIA Network+
Microsoft Certifications
ITIL
HND/HNC or Degree in IT,Computing,or related field

What’s in it for you

Competitive salary + bonus scheme of up to 30% per annum (paid quarterly)
Pension scheme
Loyalty bonus
50% discount on food & drink at all Mission Mars venues
Free or discounted tickets to gigs and events at Albert Hall
Wellbeing support & employee assistance programmes
A vibrant,collaborative office culture with regular socials and events
Real opportunities for growth in a fast-growing,ambitious business

At Mission Mars,we’re committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview,just let us know on [email protected]

Quick apply

Refine Your Search

software analyst jobs in manchester, gtm

2nd Line IT Support Analyst

Test Analyst

Change Analyst

Software Development Business Analyst

Junior QA Analyst

Business Analyst - IT Projects

Assistant Data Analyst (Airlock)

Test Analyst

IMS Mainframe Systems Programmer

BUSINESS ANALYST

Performance Analyst

Business Analyst

Fitch Ratings | Business Analyst - Manchester, UK

Support Analyst

Information Security Analyst

Manchester - Junior Developer - Elevate Programme

Service Desk Analyst

Analyst, Data Analytics - Transaction Services - Manchester

Technology Analyst - PMO (UK Remote)

Analyst, Data Analytics - Transaction Services - Manchester

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