Site agent Work, Jobs in Matching, Ess (with Salaries)

Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
Call Centre Agent
Brokersure Ltd —Colchester
- £25,000 - £28,000 a year
- Part-time
- Customer service
- English
- Data entry
- Free parking
- Health & wellbeing programme
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20h
Claims Support Advisor
AutoProtect Group —Harlow
- £26,514.90 a year
- Full-time
- Microsoft Word
- Microsoft Excel
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- Health & wellbeing programme
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Transport Office Junior
Crystal Collections Ltd —Upminster
- £15,704 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
Quick apply
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QC Associate Role (Fixed Term)
Thermo Fisher Scientific —Bishop's Stortford
- Full-time
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12d
Homeownership and Managing Agent Coordinator
SettleParadigm —Letchworth
- £36,099 a year
- Full-time
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- Management
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7h
Finance Assistant (part-time)
Property Solutions Group —Earls Colne
- £17,000 - £19,000 a year
- Part-time
- In-person
- Annual leave
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6d
Client Services Coordinator & Operations
Pink Plan LTD —Ware
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
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- Work from home
Quick apply
Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
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- Free parking
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Accounts Analyst
AutoProtect Group —Harlow
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Store discount
Quick apply
15h
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
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- Travel
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8d
Property Operations Manager
Rainbow Properties —London
- Up to £65,000 a year
- Full-time
- Maintenance
- Supervising experience
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Quick apply
14d
Guest Service Agent - Casual
N3 Hospitality Management Ltd —Cambridge
- £12.71 an hour
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- Hotel
- Free parking
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12d
AI Agent Operations Specialist (FTE 60%)
Delfa AI —London
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Events Planner / hospitality
Swan at the Globe —London
- £34,000 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bar
- Store discount
- Health & wellbeing programme
Quick apply
Executive Assistant (Entertainment and Events)
Corporate Event Entertainment —Muswell Hill
- From £25 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- English
- In-person
- Flexitime
- Work from home
Quick apply
1d
Agent
Ringway —Stevenage
- Monday to Friday
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- Maintenance
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House Warden
Places for People —Baldock
- £15,250 a year
- Communication skills
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8d
Founders Associate
Naybourhood / Million Pound Homes —London
- £1,000 - £1,250 a month
- Hybrid work
- Microsoft Word
- Microsoft Outlook
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- Work from home
Quick apply
3d
Resident Service Agent
JLL —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Customer Service Agent

Mr Lender -
Loughton

Quick apply

Job details

Full-time

Benefits

Free parking
On-site gym
Annual leave
Company pension
Company events
Private medical insurance
Gym membership
Referral programme
On-site parking

Qualifications

Customer service
Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Job Type: Full-time

Benefits:

Company events
Company pension
Free parking
Gym membership
On-site parking
Private medical insurance
Referral programme

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

site agent jobs in matching, ess

Customer Service Agent

Call Centre Agent

Claims Support Advisor

Transport Office Junior

QC Associate Role (Fixed Term)

Homeownership and Managing Agent Coordinator

Finance Assistant (part-time)

Client Services Coordinator & Operations

Customer Experience Executive

Accounts Analyst

Head of Client Services

Property Operations Manager

Guest Service Agent - Casual

AI Agent Operations Specialist (FTE 60%)

Events Planner / hospitality

Executive Assistant (Entertainment and Events)

Agent

House Warden

Founders Associate

Resident Service Agent

I want to receive the latest job alerts for site agent in matching, ess

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