Customer relations manager Work, Jobs in Merry Hill, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Relations Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Writing skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Service Centre Manager
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Free parking
- Employee discount
Lead Online Manager
Sainsbury's —Wolverhampton
- £36,250 a year
- Team management
- Training & development
- Retail management
- Employee discount
11d
General Manager
InPost UK —Willenhall
- Employee assistance programme
- Life insurance
Quick apply
Unit Manager
Black Country Housing Group —Kingswinford
- £36,621.41 a year
- Full-time
- Management
- Care plans
- Employee assistance programme
- Sick pay
1d
Customer Success Manager, Birmingham
Dalux —Birmingham
Senior Older Adults Officer (Wolves Foundation)
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- Team management
- Travel
- Computer skills
4d
Planner
McDermott Building & Civil Eng Ltd —Coleshill
- Full-time
- Civil engineering
- Contracts
- Construction experience
Quick apply
7d
Assistant Depot Manager
First Fence —West Bromwich
- £42,000 a year
- Monday to Friday
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Wedding and Events Manager
Hayat Ballroom —Birmingham
- Full-time
- Team management
- Training & development
- Leadership
Quick apply
12h
Laboratory Operations Manager
Eurofins UK Food Testing —Wolverhampton
- Full-time
- Microsoft Excel
- Business
- Communication skills
- Free parking
- Annual leave
Quick apply
HR Advisor
DHL Supply Chain —Stafford
- Remote
- Management
- Up to 50% travel
- Travel
International Customer Service Specialist
DPD Group UK —Oldbury
- £25,073.55 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
Quick apply
5d
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
18h
Housing Support Worker
Claremont Living Group —Birmingham
- £24,784.50 a year
- Full-time
- Travel
- In-person
- Health & wellbeing programme
Quick apply
13d
Customer Experience Manager
Sainsbury's —Worcester
- £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
14h
HR/ER Advisor
Lodge Security Ltd —Redditch
- £30,000 - £36,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Teaching Assistant and SEND Support Administrator
LD Training Services —Dudley
- £28,000 - £30,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
Quick apply
11d

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customer relations manager jobs near merry hill, wmd

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer relations manager jobs in merry hill, wmd

Customer Relationship Manager

Customer Relations Officer

Service Centre Manager

Employee Relations Advisor

Lead Online Manager

General Manager

Unit Manager

Customer Success Manager, Birmingham

Senior Older Adults Officer (Wolves Foundation)

Planner

Assistant Depot Manager

Wedding and Events Manager

Laboratory Operations Manager

HR Advisor

International Customer Service Specialist

Senior Operations Manager -Motability Contact Centre

Housing Support Worker

Customer Experience Manager

HR/ER Advisor

Teaching Assistant and SEND Support Administrator

I want to receive the latest job alerts for customer relations manager in merry hill, wmd

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