Improvement manager Work, Jobs in Middlesbrough, Eng (with Salaries)

Compliance and Service Improvement Officer
Sherburn House Charity —Durham
- £39,545 a year
- Full-time
- Data analysis skills
- Project management
- IT
Quick apply
8d
Project Manager
North Yorkshire Council —Northallerton
- £38,220 - £47,181 a year
- Hybrid work
- Project management
- Employee discount
10d
Regional Operations Manager
New Bridgegate Tyres Ltd —Durham
- £48,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
Soft Services Manager – Teesside Park
OCS Group —Stockton-on-Tees
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
10d
Service Manager
Future Steps Consultancy —Thornaby on Tees
- £39,000 - £43,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Free parking
- Annual leave
Quick apply
9d
Development Management Team Manager
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Annual leave
11d
Course Leader: Foundation Skills
Education Training Collective —Redcar
- £40,932.85 - £44,733.00 a year
- Full-time
- Leadership
- Communication skills
- Teaching
- Free parking
- Annual leave
3d
Project Manager
Amentum —Middlesbrough
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Employee assistance programme
1d
Project Manager – Brand Story
Daisy Chain Project —Stockton-on-Tees
- £34,000 a year
- Weekend availability
- Social media management
- Project management
- Organisational skills
- Free parking
- Annual leave
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Middlesbrough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
10d
CDPSoft Training and Development Lead
Middlesbrough Council —Middlesbrough
- £39,152 - £40,777 a year
- Full-time
- Communication skills
5d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Middlesbrough
- Weekend availability
- Oracle
- Salesforce
- English
Part Time- Project Manager- Community Development
Daisy Chain Project —Stockton-on-Tees
- £34,000 a year
- Part-time
- PMP
- Project management
- Organisational skills
- Free parking
- Annual leave
Operations Manager – Interim
Partnering Health —Cleveland
- £70,000 a year
- Travel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
1d
Yard & Asset Manager
JMAC Group —Stockton-on-Tees
- From £40,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Internal Talent Manager
ResQ —Seaham
- Full-time
- Employee assistance programme
9d
IS Manager
ParalloyGroup —Billingham
- IT
- Leadership
- Communication skills
11d
Change, Configuration and Release Management Team Manager
NECSWS —Hartlepool
- Full-time
- Management
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Dispatch and Distribution Manager
Khan Sultan Limited —Thirsk
- £45,000 - £49,000 a year
- Full-time
- Data analysis skills
- Organisational skills
- Leadership
Quick apply
Business Development And Partnership Manager
Caesario Logistics Limited —Stockton-on-Tees
- £35,000 - £41,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
12h

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Compliance and Service Improvement Officer

Sherburn House Charity
Durham

Quick apply

Job details

Permanent | Full-time
£39,545 a year
8 days ago

Qualifications

Report writing
Data analysis skills
Complaint handling
Project management
Quality assurance
IT
Content management
Communication skills

Full job description

Interviews expected to take place week commencing 13th July 2026.

Closing date may be earlier than advertised if a high volume of suitable applications are received. Please submit your application as soon as possible to avoid disappointment

Role Purpose

The Compliance and Service Improvement Officer is a strategically important role within the charity’s growing team and will lead on the planning, coordination and delivery of housing regulatory compliance, assurance, and service improvement. The role focuses on governance, oversight, performance monitoring, and regulatory transparency and is key to supporting the Operational Manager strengthen governance and organisational performance across the charity.

The post holder will lead the coordination and monitoring of compliance with housing legislation and regulatory requirements, including those of the Regulator of Social Housing and the Housing Ombudsman. They will oversee regulatory reporting, assurance activity, assessments, and submissions, and ensure public information is accurate, accessible, and published in line with statutory obligations.

The role requires strong attention to detail, sound judgement, and confidence in producing high-quality written content for web publication and statutory reporting. As housing regulation evolves, the post holder will play a key role in strengthening the charity’s assurance framework and maintaining the confidence of residents, trustees, regulators, and the wider public through robust governance, transparency, and legal compliance.

Duties

Key Responsibilities

1. Compliance & Regulatory Reporting

Lead the charity’s housing regulatory compliance and assurance activity, including:
Ensuring compliance with the Regulator of Social Housing’s Consumer Standards and relevant legislation.
Ensing compliance with the Social Tenants Access to Information Requirements (STAIRS).
Leading Tenant Satisfaction Measures (TSMs), including tenant surveys and the reporting and publication of data in line with Consumer Standards.
Oversee the charity’s complaints framework, monitoring complaint themes, responses, and outcomes, and ensuring compliance with internal policy and the Housing Ombudsman’s Complaint Handling Code.
Prepare and submit regulatory returns to the Regulator of Social Housing as required.
Produce high-quality assurance and compliance reports for senior managers.
Develop and maintain housing KPIs, ensuring systems, evidence, and records are accurate, robust, and up to date.
Support the development and review of the Housing Service Plan, including the risk register.
Establish and embed service improvement and assurance frameworks.
Maintain up-to-date knowledge of housing legislation, guidance, and sector best practice, advising senior management on implications, risks, and required actions.
Coordinate and undertake internal audits to support ongoing compliance and organisational assurance.

2. Public Information & Transparency

Produce clear, accessible, and resident-focused communications and materials to support transparency, consultation, and trust.
Maintain accurate, up-to-date public documents to meet regulatory and statutory requirements.

3. Operational & General Duties

Work across departments to resolve compliance issues and embed a culture of quality, learning, assurance, and continuous improvement.
Support the Operational Manager with compliance oversight, assurance reporting, performance review, and service improvement planning.
Maintain accurate, secure, and well-organised compliance records and data systems.
Act as a professional representative of the charity, building effective relationships with residents, stakeholders, and sector bodies.

Essential Skills & Experience

Strong knowledge of social housing regulation, including the Regulator of Social Housing’s requirements and wider compliance expectations.
Experience in social housing, compliance, assurance, service improvement, or project management.
Experience of resident engagement, consultation, or tenant feedback activity linked to compliance, transparency, or service improvement.
Level 4 qualification in Housing Management (or equivalent), or willingness to work towards one.
Ability to work collaboratively across teams and independently when required.
Advanced data analysis skills, including interpreting performance data, identifying risks and opportunities, and developing action plans.
Strong report writing and presentation skills, with the ability to communicate clearly to senior audiences.
Strong workload management skills, with the ability to prioritise and manage competing demands.
Good understanding of data protection in a housing or other regulated environment.
Experience of driving service improvement and supporting organisational change.
Proficiency in the use of IT systems, particularly Microsoft 365.

Desirable Experience

Experience in a similar role within the charity, housing, or regulated sector.
Experience working in services for older people, such as Extra Care, Sheltered, or Almshouse housing.
Experience of website content management.
Experience of overseeing or coordinating complaints processes in line with the Housing Ombudsman’s Complaint Handling Code.
Knowledge of health and safety compliance from an assurance, monitoring, or governance perspective within a housing setting.

Personal Attributes

Proactive and solution-focused, with the ability to anticipate, assess, and mitigate compliance risks.
Strong attention to detail and accuracy in reporting and documentation.
Excellent communication skills, with a professional, clear, and empathetic approach across a range of channels.
High level of integrity, with a strong commitment to transparency, accountability, and sound judgement.
Self-motivated, able to work independently and manage competing priorities.
Resident-focused, committed to resolving issues effectively and delivering high standards of service.

Additional Requirement

Due to the nature of the charity’s beneficiaries, an Enhanced DBS check will be required for the successful candidate.

Pay: £39,545.00 per year

Work Location: In person

Quick apply

Refine Your Search

improvement manager jobs in middlesbrough, eng

Compliance and Service Improvement Officer

Project Manager

Regional Operations Manager

Soft Services Manager – Teesside Park

Service Manager

Development Management Team Manager

Course Leader: Foundation Skills

Project Manager

Project Manager – Brand Story

Graduate OPS Area/Shift Manager - UK , Amazon Operations

CDPSoft Training and Development Lead

Delivery Partner Manager, UK/IE Delivery Partner Managers

Part Time- Project Manager- Community Development

Operations Manager – Interim

Yard & Asset Manager

Internal Talent Manager

IS Manager

Change, Configuration and Release Management Team Manager

Dispatch and Distribution Manager

Business Development And Partnership Manager

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