Customer experience specialist Work, Jobs in Millbrook, Bdf (with Salaries)

Customer Retention Specialist
Agria Pet Insurance —Aylesbury
- Full-time
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Quick apply
6d
Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Financial services
- Work from home
- Gym membership
Customer Service & Sales Coordinator
Priority Waste Limited —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
4d
Field Sales Support
Comfort Plus Products —Letchworth
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Hospitality
- Computer literacy
- Annual leave
Quick apply
4d
Sales - Sales Advisor - UK
New Look —Leighton Buzzard
- Part-time
- Customer service
7d
Customer Experience Specialist - Accounting
Xero —Milton Keynes
- Full-time
- Hybrid work
- Google Suite
- Salesforce
- Microsoft Office
Trainee Refrigeration & Air Conditioning Apprentice Engineer
Herts Cooling Limited —Stevenage
- £24,000 - £29,000 a year
- Overtime
- Maintenance
- In-person
- Restaurant
Quick apply
6d
Warehouse Operative - Evenings
Evri —Milton Keynes
- £12.71 an hour
- Part-time
- Annual leave
Customer Assistant
Lidl —Milton Keynes
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
Paid Search Specialist
Dominos —Milton Keynes
- Full-time
- Analysis skills
- Analytics
Transport Administrator – Specialist Haulage
RJC Lowloaders Ltd —Rushden
- £41,600 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
Quick apply
4d
Manufacturing Planner
Lockheed Martin Corporation —Ampthill
- £38,000 - £44,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Specialist - 1 year FTC
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
14d
Guest Experience Specialist LTN
Signature Aviation —Luton
- From £30,000 a year
- Full-time
- Time management
- Free parking
- Employee assistance programme
Quick apply
Administrator
Active Care Group —Bedford
- £27,927.79 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Quick apply
3d
Apprentice Business Administrator
Gud Ideas —Milton Keynes
- £15,600 a year
- Full-time
- Business development
- In-person
- Free parking
- Sick pay
Quick apply
Commercial Administrator
M Group —Stevenage
- Microsoft Office
- Data entry
- IT
- Annual leave
- Employee assistance programme
Warehouse Operative - Nights
Evri —Milton Keynes
- £12.71 an hour
- Full-time
- Annual leave
Warehouse Operative
Greenmill Supply Co. Ltd —Bedford
- £14.38 - £14.88 an hour
- Overtime
- Forklift
- Warehouse experience
- In-person
- Free parking
- Employee discount
Quick apply
6d
Sales Assistant
Topps Tiles —Aylesbury
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- No experience needed
- Retail sales
- Employee discount

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customer experience specialist jobs near millbrook, bdf

Customer Retention Specialist

Agria Pet Insurance -
Aylesbury

Quick apply

Job details

Full-time
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Retention call handling
Contract renewal support
Customer renewal management
Churn prevention
Computer skills
Customer interaction
Outbound calling
Communication skills

Full job description

The Role:

We’re looking for a Customer Retention Specialist to join our busy team here at Agria Pet Insurance where you’ll support our customers who are coming to the end of their current policy and want to discuss their renewal with us.

A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.

You’ll be enthusiastic about our products and be able to talk confidently to our customers, making sure they understand everything about their policy and quotation.

This role can be based fully remote or from our Aylesbury, Buckinghamshire office once a week (every Wednesday).

You will be required to attend a two week, in office induction when you start (accommodation provided for remote workers).

You must be able to commit to these arrangements in order to be considered for this role.

What you’ll be doing:

Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies.
Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications.
Objection handling including but not limited to; policy cancellations, premium increases, Claims decisions.
Support and advise Sales and Customer Service agents with complex queries.
Be the escalation point for complex queries and carry out required investigations to find a satisfactory resolution.
Handle any calls that overflow from Sales or Customer Service to maintain required service levels
Record and maintain accurate policyholder information using the in-house computer systems

What we’re looking for:

Previous experience of working in a customer retention environment with a passion for providing great customer service
Good initiative and problem solving skills
Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
Good computer skills – able to take in-bound calls whilst navigating our in-house system
Confident communicator

Why choose Agria Pet:

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names.

Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.

We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024, 2025 and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK.

What we offer:

Competitive commission structure
25 days annual leave which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Quick apply

Refine Your Search

customer experience specialist jobs in millbrook, bdf

Customer Retention Specialist

Customer Service Specialist

Customer Service & Sales Coordinator

Field Sales Support

Sales - Sales Advisor - UK

Customer Experience Specialist - Accounting

Trainee Refrigeration & Air Conditioning Apprentice Engineer

Warehouse Operative - Evenings

Customer Assistant

Paid Search Specialist

Transport Administrator – Specialist Haulage

Manufacturing Planner

Customer Service Specialist - 1 year FTC

Guest Experience Specialist LTN

Administrator

Apprentice Business Administrator

Commercial Administrator

Warehouse Operative - Nights

Warehouse Operative

Sales Assistant

I want to receive the latest job alerts for customer experience specialist in millbrook, bdf

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