The Senior Administrator role is focused on ensuring the smooth, efficient, and professional running of day-to-day office operations while providing vital administrative, client, and communication support to the wider team. The position acts as a central coordination point—managing schedules, systems, and correspondence, while maintaining strong client interactions and supporting internal workflows.
It combines operational oversight, team coordination, and client-facing responsibilities, ensuring that administrative processes are organised, compliant, and continuously improved, while also supporting communication, facilities, and business activities across the organisation. This role requires a highly organised, approachable, and dependable individual who can balance multiple responsibilities, take ownership of processes, and contribute to a positive and efficient working environment.
Key Responsibilities
Administration & Team Coordination
- Schedule meetings and appointments for the team
- Support diary management across the team
- Maintain and improve internal administrative processes and systems.
- Follow up with clients to ensure timely authorisation and submission of VAT and CIS returns.
Office Operations & Facilities Management
- Coordinate with IT on office IT issues and track support tickets
Client & Business Support
- Manage client records and archiving processes
- Provide front-of-house support (welcoming visitors, refreshments, ID checks/scanning)
- Answer incoming phone calls and deal with client enquiries, directing calls where necessary.
Communications & Marketing Support
- Collate team content for client newsletter communications
- Send out regular briefing to the team including important updates and useful information
- Support internal and external communications as required
Post & Correspondence Handling
- Manage incoming post, ensuring items are opened, reviewed, and distributed to the appropriate team members.
- Forward relevant correspondence to clients where necessary.
- Ensure all outgoing communications are logged and actioned efficiently.
Key accountabilities
This role is an opportunity to join a firm with a vision to create excellence not only for its clients, but also its staff.
The work is varied and challenging. The firm’s people are friendly, open and supportive and the role should provide you with opportunities to expand your knowledge and involvement with the business.
The role requires
· To be able to work efficiently and effectively with a range of individuals and clients
· Strong oral and written communication skills
· Well-developed people skills to relate to clients and colleagues
· Good organisational and time management skills
· A “can do” attitude to everything IT- Strong Word, Excel and experience with client data systems
· The ability to support the management team with seamless internal support skills that embody Revel’s mission statement and values
· The flexibility and keenness to support the management team with other ad hoc administrative services where necessary including but not limited to personal assistant tasks
Key Performance Measures
· Delivery of high-quality administrative services and overall service experience to clients
· Deadlines are met
· Adherence to the firm’s procedures and policies
· Flexibility towards hours of work and tasks performed including assisting other staff e.g. dealing with urgent tasks at short notice when required
· To keep confidential any information obtained concerning the business affairs of the Firm, its staff and clients
· Portray the Firm in accordance with its Mission Statement and Values
About Us
Revel was started because we wanted to create a firm reflective of our values and had a vision that business can be a force for good.
Our vision is our Mission Statement.
Our vision is for Revel to have a positive impact for our clients, as an employer, to our local community, and to the environment. One vision, that breaks down into many parts but have a common theme of our team sharing a collective drive to uphold our values, and to always be open to learn, change and improve.
For our clients
Our vision is to have a positive impact for our clients by delivering clear and tailored advice, combined with excellent service at prices that don’t cost the earth. The result: our client’s get their time back, to invest back into their business, or themselves.
As an employer
Our vision is to have a positive impact as an employer by making Revel a rewarding place to work, where staff feel respected, valued and included in our vision. The result: high levels of staff engagement and alignment with our vision and values.
Our community
Our vision is to have a positive impact on our community by Revel actively evaluating its diversity, equity & inclusion, economic impact, civic engagement, charitable giving, and supply chain management. The result: we are a local employer, paying fair wages, conscious of building our team with diverse representation from the local community whilst creating an inclusive work environment. We are keen to support local suppliers with similar values and are conscious of how we spend and save/invest our money/pensions. We also take steps to empower the team to support local causes that align with their values and allow transparency on our financial performance.
The environment
Our vision is to have a positive impact on the environment by Revel actively evaluating its management practices that impact on the air we breathe, the climate, water consumption, the land and biodiversity. The result: Revel finds new ways to cut emissions, reuse, recycle, and reduce its waste and its impact on the environment.
Our Values
Our values support our Mission Statement and reflect what’s important to us. We also strongly believe we will not achieve our vision without upholding our values.
Our values represent the culture we aspire to every day, guiding our judgements, building trust and helping us to be at our best.
Revel expects that as an employee, you role model and uphold each value in everything you do- in delivering your work, your relationships with colleagues, and how you represent Revel externally.
We work in our client’s best interest:
- We listen and understand our client’s needs and care about getting them to where they want and need to be.
- We strive for excellence in everything that we do.
- We put the hard work in behind the scenes to know what we are talking about.
- We deliver tailored advice in language that is clear and simple to follow.
We act with integrity:
- We are ethical.
- We are honest.
- We are accountable.
We act with initiative:
- We plan ahead for deadlines and try to get our clients to do so as well.
- We think of new ways for our clients to tackle problems.
- We actively anticipate and prepare our clients for the future.
We work together:
- We get the full picture before advising.
- We don’t advise outside of our knowledge depth.
- We are good colleagues- caring, polite, helpful, supportive and challenging of any behaviour to the contrary so we can all work at our best.
We forge links outside of the Revel bubble:
- We create and encourage collaborative relationships across and outside Revel with other local professionals.
- We seek ways to share knowledge and integrate work for the best of our clients.
- We stay focussed on our priorities and support each other as a community (clients included) when under pressure.
How do we live up to our commitments?
We actively manage our broader impact as follows:
Positive place to work
We are an ACCA Platinum Approved Employer for training development.
Our staff are productive and engaged with their work so that you get the quality we strive for. Revel is committed to creating a positive and enjoyable place to work for our staff. Revel achieves this by having an open and trustworthy working environment, having an excellent Employee Assistance Programme, private health insurance cover and by supporting and encouraging training and professional development on a firm wide and a personal developmental level. We are an ACCA Platinum Approved Employer for a reason. On a day-to-day basis, we are flexible employers- every day is dress down, we treat employees like the grown-ups they are with regards to working hours, we take anonymous feedback, we are very open about the business, its operation and financial performance, and we welcome creative and innovative ideas.
Charitable Giving
Wherever possible, Revel supports charitable fundraising and giving. We have supported both national and local charities in line with employee wishes.
Our communities
Revel is a local business. We are dedicated to establishing lasting roots and building strong business relationships covering the Surrey, Sussex and Hampshire area. This can be demonstrated by our “Revel Alliance” initiative, and our strong commitment to quality local networking groups. Combined with a local purchasing policy, Revel is committed to investing in the local economy and its people.
Pro Bono
Rob van Eyken acts as Treasurer for a local Parent Teacher Association. As Revel grows, there is a desire to sustainably increase its pro-bono giving.
Environment
For a long time now, Revel has kept a very careful eye on its environmental footprint: we recycle, we have electrics cars for directors, we refill hand soaps, we keep our energy level to a minimum, we use eco-friendly pens, keep plastic to a minimum, use recycled paper, we recycle ink cartridges, we use compostable sponges, repair and renew IT hardware rather than buy new all the time, the list goes on. We are currently taking steps to decrease our water usage, and compost office food waste. We take it seriously.
As a result of Revel’s long-standing commitment to the environment and sustainability within its own supply chain, Revel has recently been awarded the Trademark Surrey Hills, a new accreditation and a Mark of local provenance, quality and sustainability. The Award promotes the very best of what Surrey has to offer and celebrates those organisations of high quality that reflect and support the distinct and special nature of the Surrey Hills and who share the values of supporting the local environment.
Equality, Diversity and inclusion
Revel has a strong commitment to equality, diversity and inclusion.
Application
CV and Cover Letter to Rob van Eyken, [email protected].
Benefits
· Competitive Salary dependent on experience pro-rated for hours worked
· Salary Sacrifice Scheme
· Office in Haslemere which is walkable or cyclable to the main line station (where you can park your bike)
· 28 days holiday including bank holidays pro-rated for hours worked.
Pay: £25,000.00-£30,000.00 per year
Work Location: In person
