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Repairs Administrator

Civic Recruitment Limited
Basildon

Quick apply

Job details

Full-time | Fixed term contract
£18.66 an hour

Qualifications

Social housing experience
Customer service call handling
Inbound customer enquiry call handling
Client enquiry handling
Administrative support experience
Microsoft Office Suite
Complaint handling
Handling customer enquiries
Administrative experience
Client services
Data entry
IT
Customer interaction
Communication skills

Full job description

Repairs Administrator – 3 Month Contract

Location: Basildon, Essex

Rate: £18.66 per hour (Umbrella)

Contract: 3 Month Contract

Hours: Full Time

Working Pattern: Hybrid Working – 3 Days Office-Based Per Week

Pay: Bi-weekly

Summary

We are seeking a dynamic and customer-oriented Repairs Administrator to join the Housing Repairs team at Basildon Council. In this role, you will be instrumental in handling repair requests, addressing customer inquiries and complaints, and providing scheduling support. You will also manage housing disrepair administration in collaboration with Morgan Sindall. This position is ideal for individuals with robust administrative abilities and experience in housing, repairs, customer service, or property maintenance sectors.

Responsibilities

Handle repair requests, inquiries, and complaints through phone, email, and in-person interactions.
Offer administrative support to the Housing Repairs service.
Keep precise records within housing and repairs systems.
Aid in scheduling operatives and managing daily repairs administration.
Process rechargeable repair orders and associated paperwork.
Investigate and address housing disrepair claims and customer complaints.
Provide guidance and updates to tenants, leaseholders, colleagues, and contractors.
Ensure all tasks are completed within established service standards and timelines.
Assist in performance monitoring and reporting activities.
Consistently deliver a professional and customer-focused service.

Essential

Requirements

Requirements:

Prior administrative experience in housing, repairs, property services, or a customer service setting.
Experience in managing customer inquiries and complaints.
Strong organizational and data entry capabilities.
Excellent written and verbal communication skills.
Ability to handle a demanding workload and meet deadlines.
Proficiency in IT, including databases and Microsoft Office.
Keen attention to detail and accuracy.

Desirable

Experience in Social Housing or Local Authority services.
Understanding of housing repairs and maintenance procedures.
Experience with housing disrepair cases.
Experience supporting schedulers or repairs teams.

What's on Offer?

£18.66 per hour (Umbrella)
3 Month Contract
Location: Basildon, Essex
Hybrid Working – 3 Days in the Office
Bi-weekly Pay
Opportunity to join a vibrant Housing Repairs team supporting council tenants and leaseholders.
Potential for contract extension for the right candidate.

This role is suitable for individuals with experience as a Repairs Administrator, Housing Administrator, Repairs Coordinator, Property Administrator, Maintenance Administrator, Customer Service Advisor, Housing Repairs Officer, or Scheduling Administrator.

Quick apply

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