Customer support Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Telephone Agent (Call Centre)
Explain Market Research —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Data entry
- Typing
- In-person
- Annual leave
- Employee discount
Quick apply
5d
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time Mornings)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Part-time
- Data entry
- Typing
- Communication skills
- Employee discount
- Referral programme
Quick apply
Customer Service Advisor (Contact Centre)
Alpha UK Projects Limited —Newcastle upon Tyne
- £13.00 - £13.95 an hour
- Full-time
- Hybrid work
- In-person
- Communication skills
- Store discount
- Work from home
Quick apply
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Computer literacy
- Communication skills
Quick apply
Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Call Centre Representative
Neon Design Consultancy —Newcastle upon Tyne
- From £26,000 a year
- Full-time
- Customer service
- Recruiting
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Depot Support Operative
Northern Trains —Newcastle upon Tyne
- £38,120 a year
- Full-time
- Employee assistance programme
- Employee discount
3d
Customer Assistant - Online
Morrisons —Killingworth
- Annual leave
- Employee discount
Quick apply
6d
Customer Service Advisor - Part Time
EE —Newcastle upon Tyne
- £26,116 a year
- Part-time
- Annual leave
9d
Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
Customer Hub Advisor
Ocado Retail —Sunderland
- £27,275 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Data entry
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor – Full Time
Preferred Management —Hebburn
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Annual leave
Quick apply
Customer Advisor
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- £14.29 an hour
- Full-time
- Hybrid work
- Communication skills
SENIOR CALL CENTRE AGENT
Verisure Services (UK) Limited —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Part-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
CX Team Member
Foot Locker —Newcastle upon Tyne
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Customer Service Advisor
ArvatoConnect —Newcastle upon Tyne
- £24,785 a year
- Full-time
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Employee discount
- Life insurance
4d
LEFTIES NEWCASTLE - FULL TIME AND PART TIME SALES ASSISTANTS
Lefties —Newcastle upon Tyne
- Temporary
- Customer service
- Annual leave
- Employee discount
13d

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customer support jobs near newcastle upon tyne, eng

Telephone Agent (Call Centre)

Explain Market Research -
Newcastle upon Tyne

Quick apply

Job details

Permanent | Part-time
£13.45 an hour
5 days ago

Benefits

Casual dress
Annual leave
Company pension
Company events
Employee discount

Qualifications

GCSE
Market research
Data entry
B2B sales
Typing
Outbound calling
Communication skills

Full job description

Telephone Agent

Location: Grey Street, Newcastle City Centre (Office Based)

Salary - £13.45 per hour / £26,227 Pro Rata (based on 37.5 hours)

Guaranteed Hours Contracts and Living Wage Employer

Variety of Part Time Shifts available varying from 16-28 hours per week

Flexible shifts between - Monday (10am-7pm) Tuesday to Thursday (10am-8pm), Friday (9am-4pm), Saturday (9-2pm as and when required). NB – You will be required to work some evenings.

Closing Date - 27 August 2026

Students are welcome to apply, provided they can maintain their guaranteed working hours throughout the year, including during university holiday periods, except when taking approved annual leave.

This vacancy is intended for candidates who have not previously applied for this role.

About the Role

Join our Contact Centre, where every conversation helps shape the insights that support our client research and projects.

As a Telephone Agent, you’ll use a well‑designed script to conduct survey calls — asking set questions, capturing responses accurately, and keeping each interaction clear, friendly, and professional. There’s no need to create your own dialogue; your focus is on bringing the script to life, building rapport, and guiding people smoothly through the conversation.

If you enjoy connecting with others, follow processes well, and take pride in quality work, this could be the perfect role for you.

What are you waiting for?

What You’ll Do

Conduct outbound research‑based telephone interviews on behalf of our clients
Capture and record responses clearly during calls
Handle customer information securely and in line with procedures
Represent our brand with a confident, friendly telephone manner

What We’re Looking For

Customer service or contact centre experience (or similar)
Self-motivated individuals who focus on outcomes, uphold our values and take pride in their work at all times
Effective and confident communicator both verbal and written
Able to follow scripts while staying personable and engaging on the phone
Someone who can demonstrate flexibility and resilience remaining positive at all times
Reliable, punctual and able to meet your scheduled hours
Good typing skills and accuracy when entering data

Role is subject to a basic DBS check (which we deem is satisfactory).

All applicants must have the legal right to work in the UK. Explain Market Research are unable to support Visa Applications/Sponsorship.

Please note that this advert may be closed prior to the stipulated closing date should a suitable candidate(s) be identified. Due to the volume of applications; only shortlisted applicants will be contacted.

Explain Market Research is an equal opportunities employer.

Job Types: Part-time, Permanent

Pay: £13.45 per hour

Benefits:

Casual dress
Company events
Company pension
Employee discount

Application question(s):

• Do you have any unspent criminal convictions or conditional cautions (excluding speeding offences) under the Rehabilitation of Offenders Act 1974? (Yes or No) - If yes, please provide brief details below
Outline what makes you the ideal candidate for this role? (maximum of 300 words)

Education:

GCSE or equivalent (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer support jobs in newcastle upon tyne, eng

Telephone Agent (Call Centre)

Customer Care Call Advisor

Alarm Call Handler (Part-Time Mornings)

Customer Service Advisor (Contact Centre)

Customer Service Advisor

Alarm Call Handler

Customer Service Advisor

Call Centre Representative

Depot Support Operative

Customer Assistant - Online

Customer Service Advisor - Part Time

Customer Support Expert (Technical Support)

Customer Hub Advisor

Alarm Call Handler (Part-Time PM)

Customer Service Advisor – Full Time

Customer Advisor

SENIOR CALL CENTRE AGENT

CX Team Member

Customer Service Advisor

LEFTIES NEWCASTLE - FULL TIME AND PART TIME SALES ASSISTANTS

I want to receive the latest job alerts for customer support in newcastle upon tyne, eng

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