Client services Work, Jobs in Newcastle Under Lyme, Sts (with Salaries)

Client Services Executive
Karntek —Stafford
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Bookings Partner
Acacium Group —Stoke-on-Trent
- £24,785 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
8d
Travel & Purchasing Coordinator- Exhibitions & Events
EA Spaces Ltd —Stoke-on-Trent
- £26,500 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
12d
Complaint Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Front of House Receptionist
Rent Eaze Ltd —Stoke-on-Trent
- £25,000 - £35,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Veterinary Care Assistant / Veterinary Receptionist hybrid role
Bramble And Bear Vets —Weston and Meir North
- £24,420 - £26,500 a year
- Part-time
- Hybrid work
- Customer service
- Laboratory experience
- Patient care
- Free parking
- Employee discount
Quick apply
5d
Fleet Services Executive
Fleet Operations —Newcastle-under-Lyme
- From £24,784.50 a year
- Part-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
3d
Ambulance Care Assistant
EMED Group —Stoke-on-Trent
- £12.71 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Sales Assistant Part Time
AkzoNobel —Stoke-on-Trent
- £13.18 an hour
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Receptionist
Cygnet —Stoke-on-Trent
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Employee discount
3d
HMCTS Collections Agent
Advantis —Stoke-on-Trent
- £27,000 a year
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
3d
Help Desk Support
Trio Solutions Group Ltd —Stoke-on-Trent
- £29,000 - £30,000 a year
- 12 hour shift
- Customer service
- Computer literacy
- Organisational skills
Quick apply
3d
Business Development Executive
Service Innovation Group UK —Stoke-on-Trent
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Veterinary Receptionist
Hope Veterinary Surgery —Stoke-on-Trent
- From £12.78 an hour
- Part-time
- Laboratory experience
- Front desk
- In-person
- Employee discount
Quick apply
5d
Fitness Equipment Sales Executive - Midlands
Staffs Fitness Ltd —Stoke-on-Trent
- £26,437 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Gym membership
Quick apply
Field Interviewer - Stoke-on-Trent
the National Centre for Social Research —Stoke-on-Trent
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Business Development Executive (OTE £55k+)
EEUK Ltd —Hanley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Employee discount
- Life insurance
Quick apply
8d
Client Success Manager
Hillsgreen —Holmes Chapel
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Customer Service Agent - 4 day week
Metro Rod —Macclesfield
- £26,743 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Credit Controller (Part Time)
Fletcher Moorland —Stoke-on-Trent
- £13.50 - £15.50 an hour
- Part-time
- Microsoft Office
- Financial services
- In-person
- Health & wellbeing programme
Quick apply

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Client Services Executive

Karntek
Stafford

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Job details

Full-time
12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
On-site parking

Qualifications

Customer service
Microsoft Office
Organisational skills
Communication skills

Full job description

The Role at a Glance

Keep everything moving—acting as the key link between clients, field assessors, and internal teams to ensure every request is handled quickly, smoothly, and professionally.

About the Role

We are looking for a proactive and customer-focused Client Services Executive to join our team. This role is central to delivering exceptional service to both our clients and internal stakeholders, ensuring enquiries, requests, and operational activities are handled efficiently and professionally.

You will be the first point of contact for clients and field assessors, coordinating schedules, resolving issues, and working closely with colleagues to ensure a seamless customer experience. The successful candidate will be organised, solutions-focused, and committed to maintaining high service standards.

Key ResponsibilitiesCustomer Service

Act as the primary point of contact for client enquiries, requests, and issue resolution via telephone and email.
Build strong, trusted relationships with clients through responsive communication and timely follow-up.
Serve as the first point of contact for customers making initial enquiries.
Provide support and guidance as the first point of contact for assessors in the field.
Work collaboratively with internal departments to coordinate solutions, provide updates, and ensure smooth service delivery.
Respond to internal enquiries with the same level of professionalism and urgency as external client requests.
Represent the company's values through positive interactions and a customer-focused approach.

Service Delivery & Operations

Coordinate and manage daily diaries and schedules to ensure efficient service delivery.
Manage client expectations and ensure all commitments, deadlines, and service requirements are met.
Troubleshoot and resolve client issues using sound judgement and a practical approach.
Maintain a high level of accuracy when handling client information, documentation, and service requests.
Identify opportunities to improve processes and contribute to enhancing the overall client experience.

Communication & Collaboration

Communicate clearly, confidently, and professionally with clients, colleagues, and stakeholders at all levels.
Escalate issues appropriately while maintaining ownership and accountability for outcomes.
Work closely with team members to deliver a consistent and high-quality service.
Maintain transparent communication with the Client Service Manager regarding day-to-day activities and priorities.

Requirements

Essential

Previous experience in a customer service, client services, coordination, administration, or similar role.
Excellent verbal and written communication skills.
Strong organisational and diary management skills with the ability to manage multiple priorities.
Experience handling customer enquiries and resolving issues in a professional manner.
Ability to build and maintain effective working relationships with clients and internal stakeholders.
Strong attention to detail and accuracy when handling information, documentation, and service requests.
Effective problem-solving skills with the ability to use sound judgement and make informed decisions.
Proficient in Microsoft Office applications and comfortable learning new systems and processes.
Ability to work effectively both independently and as part of a team.

Desirable

Experience working in a scheduling, coordination, or service delivery environment.
Experience supporting field-based teams or managing appointments and diaries.
Experience using CRM or customer management systems.
Experience working in a fast-paced, customer-focused environment.

Why Join Us?

Be part of a team that values exceptional customer service and collaboration.
Play a key role in delivering a positive experience for clients and stakeholders.
Work in a varied and fast-paced environment where no two days are the same.
Contribute to continuous improvement and help shape the customer journey.

If you are highly organised, customer-focused, and enjoy building relationships while delivering excellent service, we would love to hear from you.

Benefits

- Competitive salary, dependent on experience
- 25 days annual leave plus bank holidays
- Pension scheme
- Discretionary bonus scheme
- Employee recognition scheme, including Employee of the Month awards
- Career development and progression opportunities within a growing business
- Employee Assistance Programme (EAP) for wellbeing and support
- Discounted shopping portal with retail savings
- On-site parking
- Recreational facilities including darts and table tennis
- Fresh fruit provided in the office
- Complimentary teas, coffees and soft drinks
- Supportive and collaborative team culture

Karntek is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Quick apply

Refine Your Search

client services jobs in newcastle under lyme, sts

Client Services Executive

Bookings Partner

Travel & Purchasing Coordinator- Exhibitions & Events

Complaint Handler

Front of House Receptionist

Veterinary Care Assistant / Veterinary Receptionist hybrid role

Fleet Services Executive

Ambulance Care Assistant

Sales Assistant Part Time

Receptionist

HMCTS Collections Agent

Help Desk Support

Business Development Executive

Veterinary Receptionist

Fitness Equipment Sales Executive - Midlands

Field Interviewer - Stoke-on-Trent

Business Development Executive (OTE £55k+)

Client Success Manager

Customer Service Agent - 4 day week

Credit Controller (Part Time)

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