Client manager Work, Jobs in Newton Ferrers, Dev (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Torquay
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
1d
L'Oréal Luxe Multi-Brand Store Manager, Boots Plymouth (37.5 Hours)
l'Oréal —Plymouth
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Project & Operations Manager
REFURB —Kingsbridge
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- IT
- Leadership
Quick apply
Manager - Local Services Department
Citizens Advice —Plymouth
- £33,593.04 a year
- Hybrid work
Branch Manager
Sage Care Limited —Plymouth
- £36,628 a year
- Management
- Employee discount
- Sick pay
Practice Manager - Full or Part time
GFHR Consulting —Newton Abbot
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
Quick apply
People Delivery Operations Manager
Foot Anstey LLP —Plymouth
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
Quick apply
Automotive Business Development Manager
Yeomans Limited —Plymouth
- £30,000 - £70,000 a year
- Full-time
- Bilingual
- CRM software
- Sales
- Employee discount
- Gym membership
Quick apply
Property and Space Manager
Torbay and South Devon NHS Foundation Trust —Torquay
- £47,810 - £54,710 a year
- Full-time
- Annual leave
Property Manager
Fexco Property Services —Plymouth
- Full-time
- Hybrid work
Quick apply
Business Development & Technical Manager – Gas, Heating & Renewables
South West Heating Services Ltd —Saltash
- £50,000 - £70,000 a year
- Full-time
- Maintenance
- Business development
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
Senior Site Manager
Willmott Dixon —Plymouth
- Management
- First Aid Certification
Quick apply
12d
Business Development Manager (BDM) - Plymouth - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Plymouth
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
LTQR Manager
Kier Group —Plymouth
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Flexible schedule
Key Account Manager
IQVIA —Plymouth
- Full-time
- Negotiation
- Life insurance
14d
Small Works/Internal Delivery Manager
Mitie —Plymouth
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
13d
Pharmacy Business Manager
IQVIA —Plymouth
- Full-time
- Microsoft Powerpoint
- Sales
- Communication skills
- Annual leave
- Employee discount
8d
Customer Service Representative (Account Manager)
The Pollard Group —Plymouth
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
Quick apply
Global Emergency Response Centre Operator (Risk Management)
Securewest International —Plymouth
- From £28,218 a year
- 12 hour shift
- Microsoft Excel
- Microsoft Office
- IT
- Free parking
Quick apply
6d
Key Client/Account Manager
SSG Training —Plymouth
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
10h

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Freedom to Speak Up Guardian

The Guardian Service Ltd
Torquay

Quick apply

Job details

Permanent
£42,000 a year
1 day ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Torquay?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

client manager jobs in newton ferrers, dev

Freedom to Speak Up Guardian

L'Oréal Luxe Multi-Brand Store Manager, Boots Plymouth (37.5 Hours)

Project & Operations Manager

Manager - Local Services Department

Branch Manager

Practice Manager - Full or Part time

People Delivery Operations Manager

Automotive Business Development Manager

Property and Space Manager

Property Manager

Business Development & Technical Manager – Gas, Heating & Renewables

Senior Site Manager

Business Development Manager (BDM) - Plymouth - Circa 41k Basic - 53k OTE Uncapped

LTQR Manager

Key Account Manager

Small Works/Internal Delivery Manager

Pharmacy Business Manager

Customer Service Representative (Account Manager)

Global Emergency Response Centre Operator (Risk Management)

Key Client/Account Manager

I want to receive the latest job alerts for client manager in newton ferrers, dev

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