Handler Work, Jobs in North Somerset, Som (with Salaries)

Complaints Handler
Wealthify Ltd —Penarth
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Flexible schedule
Quick apply
7d
Account Handler
Sutton Specialist Risks —Bristol
- From £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
Quick apply
111 Call Handler
Welsh Ambulance Service University NHS Trust —Cwmbran
- £26,813 - £27,890 a year
- Full-time
- English
- Computer skills
- Communication skills
1d
Technical Personal Injury Claims Handler
The AA —Cardiff
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
7d
999 Call Handler (Emergency Medical Dispatcher) - Bristol
South Western Ambulance Service NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Overtime
- Patient care
- Free parking
- Annual leave
13d
Insurance Claims Handler
Phoenix Property Maintenance —Llandow
- From £23,000 a year
- Part-time
- Data entry
- Organisational skills
- In-person
- Employee discount
Quick apply
2d
Part-Time Accountant & Account Handler
Express Print Services Ltd —Cardiff
- £13.50 - £15.00 an hour
- Part-time
- QuickBooks
- Organisational skills
- In-person
- Free parking
Quick apply
Field Agent
Conexus Recovery and Field Services —Bristol
- From £30,835.80 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
Technical Claims Handler
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Claims Training Coach
DAS UK Group —Bedwas
- Travel
- Mentoring
- Organisational skills
- Employee discount
Account Executive/Account Managers
Gallagher —Llantrisant
- Up to £28,500 a year
- Analysis skills
- Financial services
- Communication skills
- Employee stock purchase plan
- Life insurance
Commercial Claims Handler
Quartz Insurance Brokers Limited —Bristol
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Gym membership
- Life insurance
Quick apply
13d
Host/Hostess
Glenburnie Lodge Care Community —Cardiff
- £13.45 an hour
- Part-time
- Serving
- Hospitality
- In-person
- Free parking
Quick apply
Account Handler
Howden Group Holdings —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Poultry Handler
SR Catchers Ltd —Radstock
- From £12.71 an hour
- Full-time
- Basic maths
- Driving
- In-person
Quick apply
Claims Handler
DAS UK Group —Bristol
- Hybrid work
- Customer service
- Financial services
- Annual leave
- Employee discount
2d
Remortgage Case Handler
Connells Group —Cardiff
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
12d
Assistant Claims Manager
Kennedys Law - UK —Taunton
- Full-time
- Remote
- Business development
- Supervising experience
- Organisational skills
- Flexible schedule
14d
Legal Expenses Insurance Claims Handler
RAC —Bristol
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Flexible schedule
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
14d

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Complaints Handler

Wealthify Ltd -
Penarth

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
7 days ago

Benefits

Free parking
Company pension
Private medical insurance
Flexible schedule

Qualifications

Microsoft Word
Microsoft Outlook
Complaint handling
Organisational skills
Communication skills
Time management

Full job description

Wealthify – Complaint Handler

Welcome to Wealthify: an ambitious, multi-award-winning, online saving and investing service. Based in Penarth, Wales, we want to inspire anyone to build their future wealth, by making it easy for people to do more with their money.

Our team is engaging, inquisitive, and inclusive, reflecting many different backgrounds and beliefs. We’re growing rapidly, which is why we're looking for talented, purpose-driven people who want to use and develop their skills to deliver an awesome experience to our customers.

And if that sounds like you, why not read more below?

The Role

As a Complaint Handler, you will play a vital role in ensuring that customer complaints are resolved promptly, efficiently, and to the highest standards to deliver good customer outcomes. You will be responsible for managing the day-to-day complaint resolution process, ensuring our customers receive a fair, transparent, and empathetic service.

Key Responsibilities:

Manage formal complaint handling for the company across all its products, ensuring timely and satisfactory resolution.
Investigate complaints thoroughly, gathering relevant information and communicating clearly with internal stakeholders and external partners.
Identify the root causes of individual complaints and highlight potential risks or improvement areas to senior team members.
Act as an advocate for the customer, ensuring their concerns are fully understood and addressed appropriately.
Follow established procedures and protocols for handling complaints effectively and efficiently.
Contribute to the continuous improvement of the complaint handling process to enhance customer satisfaction.
Accurately record complaint data to assist management with trend analysis and regular reporting.
Ensure full compliance with FCA regulations, DISP rules, Consumer Duty standards, and internal policies throughout the resolution process.
Foster a culture of empathy, professionalism, and customer-centricity within the wider customer service team.

What we’re looking for

We value simplicity, communication, teamwork, trust, and confidence. These core values are what make us tick and keep us all on the same page; not just with how we work individually, but how we engage with each other and the service we offer.

2 years proven experience within a complaint handling role.
A good understanding of FCA regulations, DISP rules, and Consumer Duty guidelines.
Excellent communication and interpersonal skills, with the ability to interact effectively and clearly with customers and colleagues.
Strong problem-solving abilities and great attention to detail.
The ability to remain calm and composed under pressure and to handle challenging situations with empathy and professionalism.
Proficiency in using software applications and tools for tracking and logging customer information.
Good organisational and time management skills, with the ability to prioritise tasks effectively.
A strong commitment to upholding our values and delivering the highest standards of service to our customers.

Benefits:

What we give you in return:

Competitive salary: £27,000–£30,000 (depending on experience).
24 days holiday a year – plus bank holidays (you will earn an extra day holiday for each full year you’re with us, up to 28 days)
Flexible/Hybrid working
Flexible working hours in line with business needs

And we have plenty of perks too!

Annual discretionary bonus which is linked to both the company and individual performance.
Private Medical Insurance
Half a day off on your birthday
Death in Service Cover (X3 your annual salary)
Income Protection Insurance
Company Pension Plan - up to 6% Matched contributions
Free office gym
Free parking nearby

Work Location: In person

Quick apply

Refine Your Search

handler jobs in north somerset, som

Complaints Handler

Account Handler

111 Call Handler

Technical Personal Injury Claims Handler

999 Call Handler (Emergency Medical Dispatcher) - Bristol

Insurance Claims Handler

Part-Time Accountant & Account Handler

Field Agent

Technical Claims Handler

Claims Training Coach

Account Executive/Account Managers

Commercial Claims Handler

Host/Hostess

Account Handler

Poultry Handler

Claims Handler

Remortgage Case Handler

Assistant Claims Manager

Legal Expenses Insurance Claims Handler

Customer Solutions Specialist

I want to receive the latest job alerts for handler in north somerset, som

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