Customer support coordinator Work, Jobs in Northolt, Gtl (with Salaries)

Client Support Coordinator
SilverDoor Ltd —Chiswick
- Up to £28,000 a year
- Full-time
- In-person
- Communication skills
- Hotel experience
Quick apply
22h
Guest Service Coordinator - Thursday - Monday Role 2026
Nomad Temporary Housing —Vauxhall
- £25,000 - £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- CRM software
- Hospitality
Quick apply
Front of House & Community Co-Ordinator - Highgate Studios
ST James Facilities —London
- £40,000 a year
- Full-time
- Front desk
- Communication skills
Quick apply
Customer Service Coordinator
Dangerous Goods International —Hounslow
- From £25,420 a year
- Full-time
- CRM software
- English
- In-person
Quick apply
2d
Contract - Customer Relations Coordinator
Honda —Bracknell
- Remote
- Communication skills
- Time management
- Flexitime
- Work from home
2d
Customer service , Call Centre Repairs Co-Ordinator
Sustain Heat ltd —Watford
- £25,000 - £30,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
3d
Scheduling Coordinator (Administrator)
Normec UK —Watford
- £25,000 a year
- Monday to Friday
- No experience needed
- Analysis skills
- Data entry
- Free parking
- Employee assistance programme
Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor
St John's Way Medical Centre —London
- £525 a week
- Temporary
- Computer literacy
- GP surgery experience
- Administrative experience
Quick apply
3d
Clinic Co-ordinator and receptionist
Zen Healthcare —London
- £13.55 - £16.00 an hour
- Full-time
- Computer literacy
- English
- Microsoft Office
- Store discount
- Profit sharing
Quick apply
1d
Sales & Events Coordinator
The Duke of Kent, Ealing —London
- £13.25 - £14.42 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee discount
Quick apply
7h
Part Time Receptionist/Clinic Coordinator
Dr Preema London Clinic —London
- £13.00 - £16.50 an hour
- 8 hour shift
- Inventory control
- Sales
- Databases
- Employee discount
Quick apply
9d
Meetings & Event Sales Co-ordinator
Bromley Court Hotel —Bromley
- £27,810 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
3d
Receptionist & Helpdesk Coordinator
Rapport —London
- £20,545 a year
- Part-time
- Continuous improvement
- Front desk
- Training & development
- Employee assistance programme
10d
Senior Services Coordinator
The Bar Council of England and Wales —London
- £38,201 a year
- Full-time
- Hybrid work
- Bar
- Management
- Leadership
- Annual leave
- Employee discount
14d
Travel & Customer Service Coordinator
Suvoda —London
- Part-time
- Remote
- Spanish
- English
- Hotel
Quick apply
Office Coordinator - Lettings
Campions —London
- £26,500 - £28,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
- Employee assistance programme
Quick apply
Client Services Co-ordinator OOH
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Part-time
- Hospital
- Front desk
Client Services Co-Ordinator Accounts
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
Patient Services & Sales Coordinator – Evening Reception
Clearcut Physiotherapy Ltd —Kensington and Chelsea
- £25,420 - £27,000 a year
- Part-time
- Sales
- Computer literacy
- Hotel
- Gym membership
Quick apply
10d
Service Coordinator
SWARCO —Hemel Hempstead
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply

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Client Support Coordinator

SilverDoor Ltd
Chiswick

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
22 hours ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
GCSE
Process improvement
Complaint handling
Customer interaction
Outbound calling
Sales and customer service experience
Communication skills
Hotel experience

Full job description

Basic Salary £28,000 plus £300 OTE per month

The Client Support Coordinator is responsible for progressing enquiries from first contact through to confirmed booking, then supporting the reservation through key stages with clear, accurate updates.

Success in this role depends on consistently hitting service levels (SLAs), enquiry conversion, and maintaining high quality in quoting, booking and communication. The role is expected to be proactive, solutions-focused and highly organised, with strong ownership from start to finish.

A key expectation is that the telephone is the preferred method of communication when it will move the enquiry forward faster, build rapport or personalise service, particularly for availability checks, rate negotiation, needs analysis on incomplete enquiries, and follow-up with customers.

1) Enquiry handling, qualification and conversion (SLAs)

· Respond to new enquiries promptly via email and phone, meeting response targets and SLAs.

· Conduct needs analysis to understand key requirements (location, budget, dates, stay purpose, preferences, policies and any must-haves) and confirm any missing information.

· Own the enquiry through to booking where appropriate, maintaining momentum through structured follow-up and objection handling (availability, price, approvals and timing).

· Always be available to take calls, ensuring calls are answered within 3 rings ad with a warm, professional greeting in line with the company policy

2) Solution matching using Synergy by SilverDoor and market knowledge

· Use Synergy by SilverDoor as the starting point, where possible, for recommendations and build choice across a relevant set of options that best matches the customer’s needs.

· Apply industry knowledge to identify the ‘perfect match’ and explain clearly why each option is suitable, highlighting benefits and differentiators.

· Ensure each quote is positioned around value: what meets the brief, what is flexible, and what the customer gains.

3) Phone-first execution and rate negotiation

· Use the telephone as the preferred method to speed up conversion and deliver a personal service.

· Call property partners/suppliers to confirm availability, clarify details and negotiate rates/terms where possible.

· Highlight negotiated savings in customer communications (e.g., improved rates, added value, flexible terms) and document outcomes clearly.

· Follow up key conversations in writing, keeping records accurate and audit-ready.

4) Quoting, reservation administration and attention to detail

· Prepare accurate, professional quotes and reservation paperwork in line with SilverDoor standards.

· Manage reservation admin tasks including amendments, extensions, cancellations, check-in information and documentation, ensuring data quality across systems.

· Maintain clean notes and statuses so enquiries can be picked up seamlessly by the wider team as part of follow-the-sun workflows.

5) Issue management and customer care

· Resolve day-to-day issues and minor complaints quickly and professionally, setting expectations and keeping the customer informed.

· Escalate early when service delivery is at risk, or when the case is complex, urgent or commercially sensitive.

6) Team contribution and continuous improvement

· Work closely with Client Consultants and Senior Client Consultants to prioritise workload, share updates and support team SLAs.

· Strive to be productive in your work and always be proactive informing managers when you have capacity to take on more.

· Contribute to improving templates, processes and knowledge bases to increase speed, quality and conversion.

Requirements:

Skills/Experience:

· Experience in a customer-facing environment with sales, conversion or service targets (inside sales, reservations, hospitality or travel is desirable).

· Confident using the phone for outbound and inbound customer conversations, including needs analysis and structured follow-up.

· Ability to negotiate or influence outcomes (rates, terms or solutions) and articulate value clearly.

· Strong written communication and attention to detail; able to produce accurate quotes and keep systems and reservation data up to date.

· Organised and comfortable handling multiple enquiries at pace while maintaining quality and consistency.

Behavioural Expectations:

· Commercial and customer-first - curious about needs, focused on finding the best match, and confident in positioning value.

· Phone-first and proactive - uses calls to progress enquiries, negotiate where possible, and deliver a personal service.

· Resilient and ownership-led - follows up, overcomes objections, and escalates early when service delivery is at risk.

· Team-minded and reliable - keeps systems updated, communicates clearly, and contributes to shared SLAs and targets.

Pay: Up to £28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in northolt, gtl

Client Support Coordinator

Guest Service Coordinator - Thursday - Monday Role 2026

Front of House & Community Co-Ordinator - Highgate Studios

Customer Service Coordinator

Contract - Customer Relations Coordinator

Customer service , Call Centre Repairs Co-Ordinator

Scheduling Coordinator (Administrator)

Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor

Clinic Co-ordinator and receptionist

Sales & Events Coordinator

Part Time Receptionist/Clinic Coordinator

Meetings & Event Sales Co-ordinator

Receptionist & Helpdesk Coordinator

Senior Services Coordinator

Travel & Customer Service Coordinator

Office Coordinator - Lettings

Client Services Co-ordinator OOH

Client Services Co-Ordinator Accounts

Patient Services & Sales Coordinator – Evening Reception

Service Coordinator

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