Customer experience manager Work, Jobs in Norwood, Gtl (with Salaries)

Resident Liaison Officer
Equans —Croydon
- Up to £33,000 a year
- Full-time
- Maintenance
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Sales Assistant- Full Time- Battersea
ZADIG&VOLTAIRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- In-person
Quick apply
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
Branch Manager
CITY ELECTRICAL FACTORS LTD —London
- £35,000 - £50,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Employee discount
Quick apply
Experienced Customer Logistics Coordinator
Mail Boxes Etc —London
- Up to £28,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Employee discount
Quick apply
Deputy Manager
Iceland —Croydon
- £34,188 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Operations and Logistics Manager
A.L.O.B Ltd —Send
- £40,000 a year
- Full-time
- Management
- ERP systems
- Data analysis skills
- Free parking
Quick apply
Trainee Wealth Manager
First Sentinel Wealth —London
- £25,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Executive - Full Time
Syte Link —Loughton
- £28,000 - £32,000 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Sick pay
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Croydon
- From £34,450 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Assistant General Manager
The Royal Bell —Bromley
- £40,000 a year
- Weekend availability
- Hotel
- Organisational skills
- In-person
- Employee discount
Quick apply
7d
Customer Manager
Network Rail —London
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
- Employee discount
14d
Customer Relationship Manager
Barchester Healthcare —Copthorne
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
7d
Graduate Management Scheme - Assistant Centre Manager
Mathnasium —Hammersmith
- £26,500 - £29,500 a year
- Full-time
- Maths
- Bachelor's degree
- Organisational skills
Quick apply
12d
Sales Assistant - Flexible hours
City Plumbing —Croydon
- £12.71 - £13.93 an hour
- Full-time
- Annual leave
- Employee assistance programme
Customer Success Manager
Sitemate —London
- £55,000 - £66,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Annual leave
New Business Account Manager
Hackstons —London
- From £25,000 a year
- Full-time
- Sales
- No experience needed
- Business development
- Employee discount
Quick apply
4d
General Manager
cct venues —London
- £40,000 - £52,000 a year
- Overtime
- Hospitality
- English
- Hotel
- Annual leave
Quick apply
12d

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customer experience manager jobs near norwood, gtl

Resident Liaison Officer

Equans -
Croydon

Apply Now

Job details

Permanent | Full-time
Up to £33,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Maintenance
Administrative experience
Organisational skills
IT
Communication skills

Full job description

Resident Liaison Officer

Offer ID:

84245

Job:

Support Functions / Other

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

Equans is looking for an experienced Resident Liaison Officer to join our team in Croydon on a full-time, permanent basis. We offer a salary of up to £33,000 plus a company car.

This is an exciting opportunity to play a key role in supporting residents and clients across social housing refurbishment, maintenance, and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement works.

We are looking for someone with Resident Liaison Officer, Tenant Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, refurbishment, regeneration, or construction environments.

As a Resident Liaison Officer, you'll act as the key link between residents, site teams, and project managers, helping to minimise disruption, manage expectations, and maintain positive relationships within the local community.

A full UK driving licence is essential for this role.

About the Role

As the main point of contact for residents throughout the lifecycle of planned works, you will provide clear communication, coordinate access arrangements, and ensure residents feel informed and supported at every stage of the project.

Key Responsibilities

Build and maintain positive relationships with residents, ensuring they remain informed about planned works, project timelines, and progress updates.
Act as the primary point of contact between residents, site teams, project managers, and client representatives.
Coordinate access appointments and arrangements to support the successful delivery of works.
Distribute resident communications, including notices, newsletters, and project updates.
Respond to resident enquiries and concerns professionally, resolving issues promptly and escalating where required.
Support resident meetings, consultation events, open days, and community engagement activities.
Maintain accurate records of resident interactions, access arrangements, vulnerabilities, and any special requirements.
Work closely with site managers and project teams to ensure residents' needs are understood and considered throughout delivery.
Promote Equans' commitment to excellent customer service and community partnership.
Ensure residents' homes are treated with care, respect, and professionalism during all works.

About You

Proven experience working as a Resident Liaison Officer, Tenant Liaison Officer, or in a similar resident-facing role.
Previous experience within social housing, planned maintenance, refurbishment, regeneration, construction, or property services environments is essential.
Experience managing resident communications, appointments, access arrangements, and customer enquiries throughout planned works programmes.
Excellent communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of residents and stakeholders.
Strong organisational skills with the ability to manage multiple priorities effectively.
A compassionate, professional, and customer-focused approach.
Good IT and administrative skills with experience maintaining accurate records and resident communications.
The ability to work independently as well as collaboratively within a wider project team.
A full UK driving licence.

What We Offer

In return, we offer a competitive package and opportunities to develop your career within a leading organisation:

Competitive salary and benefits package
24 days annual leave plus bank holidays
Pension scheme
Life assurance
Employee benefits platform, including retail discounts and wellbeing support
Ongoing training and professional development opportunities
Career progression within a growing and diverse organisation

Why Equans?

At Equans, we deliver essential services across energy, regeneration, and facilities management, helping to create sustainable communities and improve everyday lives. Our people are at the heart of everything we do, and our Resident Liaison Officers play a vital role in ensuring projects are delivered with care, professionalism, and a strong focus on customer satisfaction.

Join Equans and help us make a positive impact in communities across the UK.

Place:

Workplace : Croydon United Kingdom

Apply Now

Refine Your Search

customer experience manager jobs in norwood, gtl

Resident Liaison Officer

Customer Success Supervisor

Assistant Customer Service Manager

Sales Assistant- Full Time- Battersea

Team and Customer Experience Manager

Branch Manager

Experienced Customer Logistics Coordinator

Deputy Manager

Operations and Logistics Manager

Trainee Wealth Manager

Customer Service Executive - Full Time

Customer and Trading Manager - Nightshift

Assistant General Manager

Customer Manager

Customer Relationship Manager

Graduate Management Scheme - Assistant Centre Manager

Sales Assistant - Flexible hours

Customer Success Manager

New Business Account Manager

General Manager

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