Customer experience manager Work, Jobs in Oake, Som (with Salaries)

Customer Experience Manager
LUNA & me —Beaminster
- £35,000 - £38,000 a year
- Full-time
- Management
- Customer service
- No experience needed
- Free parking
- Employee discount
Quick apply
5d
Operations Manager
Chubb Fire & Security —Bridgwater
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Contracts
- Free parking
- Store discount
Quick apply
14d
Hardy Plant Manager
Blue Diamond Garden Centres —Wellington
- Weekend availability
- Management
- Sales
- Analysis skills
- Free parking
- Store discount
Quick apply
Operations Manager - Syphons
Oneline —Wellington
- Full-time
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Stock & E-commerce Operations Manager
Total Business Consultants Ltd —Tiverton
- £32,000 - £40,000 a year
- Full-time
- Sales
- In-person
Quick apply
4d
General Manager - Hoburne Blue Anchor
Hoburne —Minehead
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
13d
Deputy Manager
Aldi —Wellington
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
Transaction Manager
Foray Motor Group —North Petherton
- £26,602 - £55,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Employee discount
Quick apply
12d
Business Development Manager - Tankers
Biffa Waste Services —Taunton
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Employee discount
Quick apply
Data Governance Manager
UK Hydrographic Office —Taunton
- £48,746 a year
- Part-time
- Hybrid work
- Presentation skills
11d
General Manager
TFT —Wedmore
- £29,000 - £37,500 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
8d
Sales Manager
MTI Tech Ltd —Honiton
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Team Leader - Telecommunications
National Grid Electricity Distribution —Taunton
- £49,369 a year
- Driving
- Free parking
- Annual leave
Quick apply
12d
Sales Account Manager
ALAM MINI MARKET LIMITED —St. Leonards
- £33,400 - £52,200 a year
- Full-time
- Sales
- Customer service
- IT
Quick apply
12d
Business Operations Coordinator
Cricket St Thomas Golf Club —Chard
- £29,000 - £32,000 a year
- Part-time
- Bar
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
4d
Director of Development and Regeneration
Walsall Housing Group —Street
- £120,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Visitor Operations Manager
National Trust —Tiverton
- £34,437 a year
- Full-time
- Free parking
- Employee assistance programme
8d
Customer Service Assistant
Somerset Council —Taunton
- £24,796 - £25,185 a year
- Full-time
- Hybrid work
- English
- IT
- Computer skills
- Annual leave
- Employee assistance programme
10d
Lettings Property Manager
Stags —Honiton
- £26,000 - £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
Quick apply
10d
Residential Lettings Manager
Stags —Honiton
- From £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
Quick apply
10d

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Customer Experience Manager

LUNA & me
Beaminster

Quick apply

Job details

Full-time
£35,000 - £38,000 a year
5 days ago

Benefits

Free parking
Employee discount
Sick pay
On-site parking

Qualifications

Management
Customer service
Apple Numbers
No experience needed
English
Administrative experience
Organisational skills
Leadership
Office experience

Full job description

Customer Experience Manager - LUNA & me

Beaminster, West Dorset · Full Time · Office Based · £35,000–£38,000 depending on experience

The animals come first. That's the whole strategy.

LUNA & me is the highest-rated fresh pet food company in the United Kingdom. Ten years old. Family-owned. Built one customer at a time, through word of mouth, on a standard that has never slipped.

The business is growing, and this role grows with it.

Our customers trust us with the animals they love. Every message we send, every call we take, every problem we solve - someone’s dog or cat is at the heart of it. That is where you come in.

The role

We are looking for a Customer Experience Manager to own the daily running of our customer care.

This is a hands-on role in a small team. You will answer customers yourself, by email and by phone, and you will lead the people alongside you by example, because here the manager is the best practitioner in the room, not a name on an org chart.

You will handle the conversations that need a manager: the worried customer, the complaint, the moment where composure and warmth decide whether someone stays with us for life. You will coach your team to the same standard. And you will not be starting from scratch; this is an established business that knows exactly how it wants its customers looked after. You'll know what excellent looks like from your first week. Your job is to deliver it every day, without exception.

This role needs a professional

Plenty of people have done customer service. Far fewer are customer service professionals. The difference matters here, so let us be precise about it.

A professional has been trained in this work, not just exposed to it. You know the difference between resolving a complaint and paying it to go away. You know why a public review response is written for the thousand people who will read it, not the one person who wrote it. You have handled customers who were wrong, upset, and loud about it, and the outcome protected both the relationship and the business. You have coached others to do the same.

If you read that paragraph and recognised your own training, this role is for you. If you read it and thought "I'm sure I could pick that up" - it isn't.

What we need from you

A track record managing or leading customer service in a professional, structured environment - where quality was measured, and standards were real
Excellent written English. Every customer touchpoint here is written, considered, and held to a high standard
Calm authority on the telephone and in difficult conversations - warmth and firmness at the same time
Pride in doing things properly, and the professionalism to hold a standard you didn't invent
Within commuting distance of Beaminster, or ready to be. Office-based, Monday to Friday, 8.00–16.30

Pet food experience is not required. The category can be learned. The professional discipline cannot - you either have it, or you don't yet.

What this is not

This is not hybrid, and it is not remote. The team is in the building, and so is the standard.

This is not a strategy role. It is a doing role for someone who is brilliant at doing.

And it is not a place where "good enough" survives. We take our customers' trust seriously, and so will you.

How we hire

Send your CV and a covering letter to [email protected]. The covering letter matters - tell us why this role, not a role. We read every letter as a piece of written work, because in this job, that is exactly what your work will be.

Shortlisted candidates complete a short written assessment before interview: two real customer scenarios, answered as you would answer them in the role. If you are the professional we have described, you will enjoy it.

Job Type: Full-time

Pay: £35,000.00-£38,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Beaminster DT8 3PT: reliably commute or plan to relocate before starting work (required)

Experience:

Professional Customer Service: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in oake, som

Customer Experience Manager

Operations Manager

Hardy Plant Manager

Operations Manager - Syphons

Stock & E-commerce Operations Manager

General Manager - Hoburne Blue Anchor

Deputy Manager

Transaction Manager

Business Development Manager - Tankers

Data Governance Manager

General Manager

Sales Manager

Team Leader - Telecommunications

Sales Account Manager

Business Operations Coordinator

Director of Development and Regeneration

Visitor Operations Manager

Customer Service Assistant

Lettings Property Manager

Residential Lettings Manager

I want to receive the latest job alerts for customer experience manager in oake, som

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