Customer experience manager Work, Jobs in Orton Longueville, Cam (with Salaries)

Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Leadership
Quick apply
Customer Operations Team Leader
Smart Home Charge —Peterborough
- Up to £34,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Referral programme
Quick apply
5d
Customer Account Manager
PremCom UK Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
- Free parking
Quick apply
Barista
Starbucks —Peterborough
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Spa Manager
Orton Hall Hotel & Spa —Orton Longueville
- £30,000 - £35,000 a year
- Full-time
- In-person
- Guest services
- Free parking
Quick apply
4d
Client Onboarding Project Manager
Gallagher —Park
- £59,500 - £116,000 a year
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Budgeting
- Flexible schedule
Retail Sales Associate
TYS RETAIL LTD Nisa —Peterborough
- £12.71 an hour
- Part-time
- Management
- Customer service
- Cleaning
- Free parking
- Employee discount
Quick apply
2d
Retail Sales Advisor - Peterborough
Oak Furnitureland —Peterborough
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
9d
Customer Care Manager
Ashwood Homes —Spalding
- £40,000 - £55,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
1d
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Peterborough
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
Head of Operational Excellence & Business Transformation
Trade Mastermind Limited —Peterborough
- £80,000 - £120,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
2d
Vehicle Cosmetic Manager
Big Motoring World —Peterborough
- £55,000 - £60,500 a year
- Full-time
- Maintenance
- Team management
- Quality control
- Free parking
- Store discount
Quick apply
Senior Client Service Manager
Gallagher —Park
- £83,500 - £163,000 a year
- Remote
- Bachelor's degree
- Team management
- Mentoring
Office Manager/Administrator
Jaydee-Brook Ltd —Peterborough
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Amazon Agency Client Account Manager (Amazon Experience Essential)
Unified Retail Services Ltd —Huntingdon
- £32,000 - £37,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Flexible schedule
Quick apply
5d
Community Manager
Housden Recruitment —Peterborough
- £36,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
Quick apply
4d
Marketing Manager
Printondemand-worldwide.com —Peterborough
- Full-time
- Analysis skills
- Free parking
- Employee discount
Quick apply
11d
Sales Manager
Vindis Group —Peterborough
- £45,000 a year
- Customer service
- Employee assistance programme
Assistant Manager
Farmfoods —Peterborough
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
3d
Sales Support Manager
Gen Phoenix —Peterborough
- £33,000 - £40,000 a year
- Full-time
- CRM software
- Spanish
- Computer literacy
- Free parking
Quick apply

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customer experience manager jobs near orton longueville, cam

Customer Experience Manager

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £40,000 a year

Qualifications

Client engagement
Complaint handling
Onboarding coordination
Relationship management
Customer interaction
Leadership

Full job description

Microbyte is looking for someone who genuinely loves making people feel looked after. Someone who sees a frustrated customer not as a problem to manage, but as an opportunity to turn things around. Someone who believes great service is never an accident, and who takes pride in every interaction that goes out under the Microbyte name.

As we have grown, we have made a deliberate decision to give the customer experience the dedicated ownership it deserves. We are looking for someone to take that on end to end. From the moment a new user joins one of our clients, to the way daily queries are handled, to how our clients feel about Microbyte when things do not go to plan.

Are you the kind of person who finds genuine satisfaction in making someone's day better?
Do you have the optimism and professionalism to maintain high standards even when things get busy?
Have you been looking for a role where the customer is genuinely at the centre of everything you do?

This role sits at the heart of how Microbyte is experienced by the people we serve. You will own our onboarding process, keep a close eye on how the service desk is performing from a client perspective, and make sure the customer is never an afterthought inside this business.

At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you are looking for.

Duties and Responsibilities

Human Centred Onboarding

Lead the Human Centred Onboarding process as the primary point of contact for new employees joining our clients

Maintain oversight of the onboarding schedule, coordinating alongside hardware delivery across residential, head office and remote locations
Keep clients informed on progress and request clarification where needed
Support introductory meetings with prospective clients where invited, and share marketing material with new and existing clients

Customer Satisfaction and Advocacy

Own customer satisfaction across the business, treating it as a genuine reflection of how well we are looking after the people who depend on us
Act as the first point of contact for negative feedback, addressing concerns personally until the client feels fully resolved
Build trusted relationships with key client contacts, and ensure the voice of the customer is heard inside the business

Backlog Management and Service Improvement

Identify patterns, delays and recurring issues before they develop into complaints
Work with engineers and leadership to drive permanent corrective action on repeat problems
Provide clear, honest reporting on service performance and customer sentiment to the leadership team

Required Experience / Skills

A genuinely optimistic outlook and an instinctive commitment to excellent customer experience
Proven experience in a customer experience, client services, or client-facing operations role
A confident, warm and professional communicator at all levels
Highly organised, composed under pressure, and solution-focused when things get difficult
Experience in an MSP or IT services environment is a strong advantage

Location and Salary

Full time, office-based at our Peterborough Head Office, close to the A1 and one hour north of London by train. £30,000 to £40,000 dependent on experience.

Quick apply

Refine Your Search

customer experience manager jobs in orton longueville, cam

Customer Experience Manager

Customer Operations Team Leader

Customer Account Manager

Barista

Spa Manager

Client Onboarding Project Manager

Retail Sales Associate

Retail Sales Advisor - Peterborough

Customer Care Manager

Employee Relations Manager, Employee Experience & Relations UK&IE

Head of Operational Excellence & Business Transformation

Vehicle Cosmetic Manager

Senior Client Service Manager

Office Manager/Administrator

Amazon Agency Client Account Manager (Amazon Experience Essential)

Community Manager

Marketing Manager

Sales Manager

Assistant Manager

Sales Support Manager

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