Duty manager Work, Jobs in Otterbourne, Ham (with Salaries)

Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
10d
Duty Manager
ASDA —Southampton
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
1d
Service Coordinator
Combilift —Southampton
- Full-time
- Analysis skills
- In-person
- Employee assistance programme
Quick apply
2d
Maritime Operations Officer
Ambrey —Southampton
- Full-time
- In-person
- Annual leave
- Employee assistance programme
Quick apply
10d
General Manager
Thomas Franks Ltd —Winchester
- £55,000 a year
- Full-time
- Customer service
- Preschool
- Team management
- Free parking
- Employee assistance programme
Quick apply
8d
Deputy General Manager
Cams Hall Estate Golf and Country Club —Fareham
- £36,000 - £40,000 a year
- Weekend availability
- Customer service
- Team management
- Guest services
- Free parking
- Employee assistance programme
2d
Duty Manager
Prezzo Italian —Eastleigh
- £12.99 - £13.50 an hour
- Part-time
- Restaurant management
- Team management
- Guest services
Quick apply
6d
Registration Officer
Hampshire County Council —Winchester
- £27,780 - £30,564 a year
- Customer service
- IT
- Communication skills
3d
Orthodontic Treatment Co-ordinator/Receptionist
Contour Orthodontists —Petersfield
- From £29,406 a year
- Full-time
- Sales
- Typing
- In-person
Quick apply
6d
Operations Administrator
Aqua Cooling —Chandlers Ford
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Gym membership
- Referral programme
Sales & Executive Support
Parkway England —Fareham
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Flexitime
Quick apply
7d
Office Manager
Ace Liftaway Ltd —Romsey
- Full-time
- Supervising experience
- Team management
- Data entry
- Free parking
Quick apply
6h
Visitor Experience Supervisor
Southampton City Council —Southampton
- £28,792 - £31,022 a year
- Part-time
- Employee assistance programme
- Employee discount
2h
Hotel Duty Manager
Premier Inn —Winchester
- Up to £13.86 an hour
- Full-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Duty Manager
Horizon Leisure Centres —Havant
- £28,644 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
Ace Loos Administrator
Ace Liftaway Ltd —Romsey
- Weekend availability
- English
- Business development
- In-person
- Free parking
Quick apply
6h
Property Manager - self employed
EweMove —Eastleigh
- £12 - £15 an hour
- Part-time
- Management
- Schematics
- English
- Free parking
Quick apply
Field Manager
Lanes Group —Lymington
- £34,000 - £38,000 a year
- Weekend availability
- Customer service
- Team management
- Leadership
Quick apply
Office and Operations Coordinator
Constructex Limited —Fareham
- £28,000 a year
- Full-time
- Databases
- Administrative experience
- Accounting
- Free parking
- Annual leave
Quick apply
2d
Trade Store Assistant
strukta Group Ltd —Eastleigh
- £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Store discount
- Employee discount
Quick apply

I want to receive the latest job alerts for duty manager in otterbourne, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

duty manager jobs near otterbourne, ham

Complaints Officer

BRC Jobs
Eastleigh

Quick apply

Job details

Fixed term contract
£17.00 - £22.13 an hour
10 days ago

Benefits

Referral programme

Qualifications

Microsoft Word
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Job Title: Complaints Officer
Type: Temporary 3 months
Location: Eastleigh
Salary: £17 - £22.13 per hour
Hours: 37 hours a week

BRC are working closely with a leading organisation to recruit a Complaint Officer to join their Customer Experience team. This is an excellent opportunity for someone with strong customer service and complaint handling experience who enjoys investigating issues, resolving problems, and improving the customer journey.

As a Complaint Officer, you will manage customer complaints from initial contact through to resolution, ensuring each case is investigated fairly, thoroughly, and within agreed timescales. You will work collaboratively with internal teams and external stakeholders to deliver excellent customer outcomes while identifying opportunities for service improvement.

Duties

Act as the first point of contact for customers throughout the complaints process.
Investigate complaints thoroughly, gathering evidence and assessing each case on its individual merits.
Communicate complaint outcomes clearly, both verbally and in writing.
Build positive working relationships with internal departments and external stakeholders, including the Housing Ombudsman, contractors and local councillors.
Provide feedback to colleagues and managers where learning opportunities are identified.
Identify trends in complaints and recommend improvements to systems, policies, processes and training.
Ensure all complaints are managed professionally and within agreed service standards.

Requirements

Previous experience in a complaints handling or customer service role.
Excellent written and verbal communication skills with strong attention to detail.
Ability to investigate complex issues, analyse information and make fair, balanced decisions.
A customer-focused approach with excellent empathy and interpersonal skills.
Strong organisational skills with the ability to manage a busy workload and meet deadlines.
Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
Ability to work independently while building effective relationships across the organisation.

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Quick apply

Refine Your Search

duty manager jobs in otterbourne, ham

Complaints Officer

Duty Manager

Service Coordinator

Maritime Operations Officer

General Manager

Deputy General Manager

Duty Manager

Registration Officer

Orthodontic Treatment Co-ordinator/Receptionist

Operations Administrator

Sales & Executive Support

Office Manager

Visitor Experience Supervisor

Hotel Duty Manager

Duty Manager

Ace Loos Administrator

Property Manager - self employed

Field Manager

Office and Operations Coordinator

Trade Store Assistant

I want to receive the latest job alerts for duty manager in otterbourne, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected