Head of customer experience Work, Jobs in Paddock Wood, Ken (with Salaries)

Head of Clubhouse Operations & Member Experience
The Parklangley Club —Beckenham
- From £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
7d
Visiting Estate Manager
ELM Group —Royal Tunbridge Wells
- £12,355 a year
- Part-time
- Customer service
- Maintenance
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Head of Customer Experience - B2B Logistics
The Growth Foundation —Tonbridge
- Hybrid work
- Continuous improvement
- AI
- Leadership
Quick apply
Events Coordinator
Logistics UK —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Sales & Projects Estimator
Poyntell —Cranbrook
- £28,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Organisational skills
- Free parking
Quick apply
Department Manager - Ladies Fashion - Full Time
Hoopers Department Store —Royal Tunbridge Wells
- From £27,000 a year
- Full-time
- Merchandising
- Organisational skills
- In-person
Quick apply
Head of Customer Support & Quality Assurance
Datr Technologies Limited —Ashford
- £37,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Management
- English
- Supervising experience
Quick apply
3d
Compliance Manager
Bet Tom Ltd —Uckfield
- From £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Supervising experience
Quick apply
7d
Senior Project Manager
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
Production Manager
Energy Solutions —Aylesford
- From £45,000 a year
- Full-time
- Engineering
- ERP systems
- Bachelor's degree
Quick apply
14d
Finance Lead Generation Executive
Big Motoring World —Gillingham
- Up to £36,000 a year
- Weekend availability
- In-person
- Employee discount
Quick apply
Supply Chain Coordinator
zendbox —Paddock Wood
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Recruitment Officer
Ben's Gutters Commercial Ltd —Forest Row
- From £30,000 a year
- Full-time
- English
- Administrative experience
- Human resources
Quick apply
11d
Senior NPD & Innovation Manager
zendbox —Paddock Wood
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Warehouse and Logistics Coordinator
Japanese Head Spa Co —Royal Tunbridge Wells
- From £25,000 a year
- Full-time
- Customer service
- Team management
- Organisational skills
- Employee discount
Quick apply
Parking Services Manager
Maidstone Borough Council —Maidstone
- £61,077 - £69,351 a year
- Full-time
- Hybrid work
- Management
- Team management
- Communication skills
- Free parking
- Work from home
6h
Head Of Operations
Medirest —Dartford
- £65,000 a year
- Management
- Hotel
- Leadership
- Employee discount
7d
Guest Experience Assistant Manager
PGL Travel —Hailsham
- £33,401 a year
- Microsoft Outlook
- First Aid Certification
- Leadership
- Annual leave
- Employee assistance programme
Admin Assistant
GF HR Consulting —Lamberhurst
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Referral programme
Quick apply
Area Sales Representative
Travis Perkins —Cranbrook
- Full-time
- Sales
- Driving
- Employee discount
14d

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head of customer experience jobs near paddock wood, ken

Head of Clubhouse Operations & Member Experience

The Parklangley Club
Beckenham

Quick apply

Job details

Full-time
From £45,000 a year
7 days ago

Benefits

Free parking
Cycle to work scheme
On-site gym
Discounted or free food
Gym membership
On-site parking

Qualifications

Hospitality
Management
Operations management
Customer service
First Aid Certification
Personal Licence
Leadership
Communication skills
Hospitality management

Full job description

Head of Clubhouse Operations & Member Experience

Join us during an exciting period of growth to lead hospitality, operations and an exceptional member experience.

The Parklangley Club is one of the South East's leading racket sports clubs, offering tennis, squash, badminton, gym and fitness facilities alongside a vibrant social calendar and welcoming clubhouse.

As we continue to invest in the future of the Club, we're looking for an experienced and passionate operational leader to join our Leadership Team as our Head of Clubhouse Operations & Member Experience.

This is a fantastic opportunity for someone who enjoys leading from the front, developing high-performing teams and creating exceptional customer experiences. You'll take ownership of our member-facing operation, ensuring our bar, reception, hospitality, events and clubhouse environments consistently deliver the welcoming, professional experience our members expect.

About the Role

You'll provide visible leadership across the clubhouse, taking responsibility for the day-to-day operation of all member-facing services.

Working closely with colleagues across sport, finance, estates and people, you'll help shape the future member experience while supporting the Club's continued commercial growth.

This is a varied, hands-on leadership role requiring a visible presence across the Club, including evenings and weekends during key trading periods and major events.

Key Responsibilities

You'll be responsible for:

Leading the day-to-day operation of the Club's bar, reception, hospitality and member-facing services.
Inspiring, coaching and developing front-of-house managers and teams to deliver exceptional service.
Creating an outstanding experience for members and visitors at every stage of their journey.
Overseeing the operational delivery of clubhouse events, functions and social activities.
Driving hospitality standards and maintaining a welcoming, vibrant clubhouse environment.
Identifying opportunities to grow secondary spend through hospitality, events and retail.
Overseeing staffing, rotas and operational deployment across front-facing teams.
Monitoring departmental performance, budgets and commercial outcomes.
Working collaboratively with our kitchen franchise, sports teams and wider leadership colleagues.
Ensuring consistently high operational standards across all public-facing areas.

About You

We're looking for someone who:

Has experience leading hospitality, leisure, clubhouse or front-of-house operations within a customer-focused environment.
Is passionate about delivering exceptional customer or member experiences.
Is a confident, visible leader who enjoys developing and motivating teams.
Has strong commercial awareness, with experience managing operational performance and budgets.
Is highly organised with excellent communication and problem-solving skills.
Thrives in a fast-paced, hands-on operational environment.
Is flexible to work evenings and weekends when required to support key events and trading periods.

Experience within a members' club is not essential. If you've successfully led hospitality or leisure operations and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Why Join The Parklangley Club?

This is an exciting opportunity to play a key role in the future of one of the South East's leading members' clubs.

You'll join a supportive Leadership Team during an exciting period of growth and investment, with the opportunity to influence how we deliver outstanding experiences for our members while helping shape the next chapter of the Club's success.

In return, you'll enjoy a varied and rewarding leadership role where your ideas, energy and experience will genuinely make a difference.

Additional Information

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, The Parklangley Club is unable to provide visa sponsorship for this role.

Due to the anticipated level of interest, we reserve the right to close this vacancy early should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.

If you're an energetic operational leader who enjoys making a visible difference every day, we'd love to hear from you.

For any queries regarding this role, please contact us at [email protected]

Apply today and become part of The Parklangley Club's exciting future.

Pay: From £45,000.00 per year

Benefits:

Cycle to work scheme
Discounted or free food
Free parking
Gym membership
On-site gym
On-site parking

Experience:

Operations management: 2 years (required)
Hospitality management: 2 years (required)
Customer service: 2 years (required)

Licence/Certification:

Personal Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in paddock wood, ken

Head of Clubhouse Operations & Member Experience

Visiting Estate Manager

Head of Customer Experience - B2B Logistics

Events Coordinator

Sales & Projects Estimator

Department Manager - Ladies Fashion - Full Time

Head of Customer Support & Quality Assurance

Compliance Manager

Senior Project Manager

Production Manager

Finance Lead Generation Executive

Supply Chain Coordinator

Recruitment Officer

Senior NPD & Innovation Manager

Warehouse and Logistics Coordinator

Parking Services Manager

Head Of Operations

Guest Experience Assistant Manager

Admin Assistant

Area Sales Representative

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