Liaison Work, Jobs in Peasedown St John, Som (with Salaries)

Client Relations Manager
DAS UK Group —Bristol
- Conflict management
- Training & development
- Communication skills
Centre Administrator
University of Bath —Bath
- £26,707 - £30,378 a year
- Full-time
- University
- Budgeting
- Annual leave
- Employee discount
1d
Facilities Assistant
American Museum & Gardens —Bath
- £25,000 a year
- Full-time
- Maintenance
- First Aid Certification
- Accounting
- Free parking
Quick apply
Patient Transport Liaison Officer (Yeovil Hospital)
EMED Group —Shepton Mallet
- £13.75 an hour
- Full-time
- Hospital
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
South West Manager
Key4Life —Bristol
- £38,000 - £40,000 a year
- Full-time
- Writing skills
- Team management
- Travel
- Paid training
Quick apply
Customer Liaison and Product Specialist Geological Wholesaler
Fossils —Bristol
- £25,420 - £30,000 a year
- Full-time
- Social media management
- Computer literacy
- Merchandising
- Free parking
- Employee discount
Quick apply
1d
Workshop Parts Controller – IVECO Authorised Repair
J R Harding & Sons (Frome) Ltd —Frome
- From £30,000 a year
- Full-time
- Computer literacy
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Head of Subject
Study Group —Bath
- £42,330.06 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Quick apply
Business Support Officer
SHM Productions Ltd —Bath
- £36,000 - £39,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Spanish
- Microsoft Outlook
Quick apply
14d
Planning Liaison Engineer
Wessex Water —Bath
- No degree
- Organisational skills
- Communication skills
Operations Manager - M4 Corridor
Elior UK —Bath
- £46,000 a year
- Full-time
- Customer service
- Recruiting
- Contracts
- Paid training
Quick apply
1d
Environmental Monitoring Technician/Trainee Monitoring Technician
Olfasense UK Ltd —Bristol
- £25,335 - £26,335 a year
- Weekend availability
- Bachelor's degree
- Organisational skills
- Computer skills
- Store discount
- Employee discount
Quick apply
9h
Vice President of Channel Sales- EMEA
HotSchedules Corporate —Bath
- Full-time
- Business development
- Travel
- Contracts
Booking Coordinator - Endoscopy
Royal United Hospitals Bath NHS Foundation Trust —Bath
- £25,760 - £27,476 a year
- Full-time
1d
Detachment Head
Callen-Lenz —Salisbury
- From £60,000 a year
- Full-time
- Hybrid work
- Military
- Continuous improvement
- Team management
- Annual leave
Case Administrator
Serco Group —Bristol
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Outlook
- Annual leave
- Employee assistance programme
4d
Customer Liaison Officer
Fortem Solutions Ltd —Bristol
- Full-time
- Negotiation
- Annual leave
- Sick pay
1d
Receptionist
King Edward's School, Bath —Bath
- £13.03 an hour
- Monday to Friday
- Microsoft Word
- Microsoft Outlook
- Experience working with children
- Employee assistance programme
- Gym membership
10d
Customer Service Representative
Cencora —Castle Cary
- Full-time
- Writing skills
- Analysis skills
- Mentoring
GP Liaison Officer
Vita Health Group —Bristol
- £35,500 a year
- Computer literacy
- Business development
- Organisational skills
14d

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Client Relations Manager

DAS UK Group -
Bristol

Apply Now

Job details

Permanent

Qualifications

Financial Conduct Authority guidelines
Client engagement
Complaint handling
Continuous improvement cycles oversight
Conflict management
Change leadership
Customer interaction
Training & development
Root cause analysis
Business coaching
Interpersonal troubleshooting
Communication skills

Full job description

About The Role

We have a new internal vacancy for a Client Relations Manager in our Volume Litigation Team.

The Client Relations Manager will lead the department in respect of client experience and service quality by establishing best practice; identifying the root causes of complaints, improving operational standards, enhancing client communication, and support the embedding of a culture of accountability, professionalism, and exceptional client care across all teams.

The role will support the department’s people and performance managers, and the head of department in driving behavioural and cultural change, as well as acting as an operational escalation point for client complaints and dissatisfaction.

Some of the key responsibilities include:

- Act an escalation point / liaison with the legal expenses insurer to assist the management of complaints and/or expressions of dissatisfaction.
- - Investigate causes of complaints and operational failures to identify any systemic issues, including communication breakdowns, poor case handling, delay management, supervision gaps, unrealistic expectations, or process inefficiencies.
- - Track and analyse complaint data and client feedback, complete file audits and, if applicable, call reviews. Review platform feedback and operational KPIs to identify trends, training needs, and service risks.
- - Report on the above and share findings with the department, and with senior management, to ensure that complaints are resolved fairly, professionally, and in line with regulatory and internal service standards.
- - Suggest corrective actions to prevent repeat complaints and improve overall client outcomes; supporting the relevant people and performance managers by providing data and feedback so that they can implement these actions and recommendations.
- - Support the relevant people and performance managers to ensure consistency in customer experience across all practice areas including Contract and Landlord & Tenant.
- Where appropriate, act as a point of contact for distressed or dissatisfied clients, handling difficult conversations professionally and empathetically while protecting client relationships and the reputation of the firm.

About You

- Experience in a managerial position within complaints handling, customer experience, operational improvement and/or legal or insurance operations
- - Strong understanding of legal service environments and client care expectations
- - Excellent communication and conflict resolution skills
- - Experience analysing data and identifying operational trends
- - Strong coaching and training capability
- - Ability to influence behaviour and drive cultural change
- - High emotional intelligence and resilience
- - Working knowledge of SRA, FCA and Legal / Financial Ombudsman expectations

About The Company

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

Personal Injury
Litigation & Dispute Management
Employment
Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.

Apply Now

Refine Your Search

liaison jobs in peasedown st john, som

Client Relations Manager

Centre Administrator

Facilities Assistant

Patient Transport Liaison Officer (Yeovil Hospital)

South West Manager

Customer Liaison and Product Specialist Geological Wholesaler

Workshop Parts Controller – IVECO Authorised Repair

Head of Subject

Business Support Officer

Planning Liaison Engineer

Operations Manager - M4 Corridor

Environmental Monitoring Technician/Trainee Monitoring Technician

Vice President of Channel Sales- EMEA

Booking Coordinator - Endoscopy

Detachment Head

Case Administrator

Customer Liaison Officer

Receptionist

Customer Service Representative

GP Liaison Officer

I want to receive the latest job alerts for liaison in peasedown st john, som

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