Key Responsibilities and Duties
- Foster a caring, safe, and supportive environment that promotes residents' wellbeing, dignity, independence, and happiness while meeting their individual needs.
- Develop positive, trusting relationships with residents by understanding their personal preferences, interests, backgrounds, and individual care requirements.
- Promote residents’ physical, emotional, social, and intellectual wellbeing through comprehensive assessments and the development, implementation, monitoring, and review of person-centred, relationship-based care plans.
- Ensure all care records and documentation are accurately maintained, regularly reviewed, clearly communicated, and consistently acted upon by all staff members.
- Engage residents, families, and key stakeholders in decision-making processes, embracing the principles of co-production and facilitating regular resident meetings to encourage participation in the daily life of the home.
- Lead, supervise, mentor, and develop care staff through effective training, coaching, and performance management to ensure the delivery of high-quality care in line with regulatory and organisational standards.
- Conduct regular observations and quality monitoring activities to assess care delivery, identify areas for improvement, and maintain excellent service standards across the home.
- Work collaboratively with external professionals, including health and social care practitioners, commissioners, and regulatory bodies such as the Care Quality Commission (CQC).
- Drive compliance through effective care plan management, medication oversight, quality assurance audits, and adherence to statutory and regulatory requirements.
- Ensure the efficient and effective use of resources to meet residents’ needs while maintaining financial and operational sustainability.
- Oversee staffing rotas to ensure appropriate staffing levels, fairness, and compliance with service and budget requirements.
- Monitor and manage staff attendance, sickness, and unauthorised absences in accordance with organisational policies and procedures.
- Lead and participate in activities, events, and initiatives that create meaningful experiences and positive memories for residents.
- Build strong relationships with the local community to enhance social inclusion, community engagement, and partnership opportunities.
- Champion innovation and the appropriate use of technology to improve service delivery, resident outcomes, and operational effectiveness.
- Ensure full compliance with all legal and statutory requirements, including health and safety, safeguarding, equality, diversity, inclusion, and human rights legislation.
- Investigate complaints, incidents, and concerns promptly, producing detailed reports and implementing appropriate actions to achieve positive outcomes.
- Maintain accountability for all staffing matters, including recruitment, induction, retention, performance management, and workforce planning to ensure safe staffing levels at all times.
- Promote the home effectively to support marketing objectives, community awareness, and occupancy targets.
- Attend internal and external meetings as required and provide regular reports and updates to the Executive Committee.
- Ensure care plans are reviewed and updated monthly, with comprehensive reviews completed at least every six months or sooner when residents’ needs change.
- Monitor and evaluate quality assurance processes to identify opportunities for continuous improvement and service development.
- Oversee medication management systems and ensure all required audits are completed accurately and within designated timescales.
- Demonstrate innovative leadership and proactively identify opportunities to enhance service quality, resident outcomes, and operational performance.
- Attend local care forums, professional networks, and sector events to remain informed about developments, legislation, and best practices within health and social care.
Pay: £45,000.00-£49,000.00 per year
Work Location: In person
