Client services manager Work, Jobs in Pontefract, Wyk (with Salaries)

Change & Implementation Manager
thebigword —Leeds
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Client Services Manager
Bobble Digital Department —Leeds
- £29,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Client Liaison Manager
Avery Healthcare —Leeds
- £29,250 a year
- Sales
Quick apply
Bid Manager
CGI —Leeds
- Full-time
- Communication skills
Quick apply
Office Manager
Partner Accountancy —Wakefield
- £27,500 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Flexitime
Quick apply
5d
Business Manager
Quantik —Leeds
- £45,000 - £55,000 a year
- Part-time
- CRM software
- Business development
- Human resources
- Annual leave
Quick apply
3d
Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
2d
Program Operations Manager
Authentix, Inc. —York
- £40,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
Quick apply
Client Manager
Worknest Secure —Leeds
- Hybrid work
- Marketing
- Bachelor's degree
- Travel
- Annual leave
8d
Client Services Executive
CDS Print Services —Leeds
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
10d
Senior Creative Workflow Coordinator
Williams Lea —Leeds
- Up to £55,000 a year
- Full-time
- Hybrid work
- English
- Project management
- In-person
- Referral programme
Recruitment Manager
Reed In Partnership —Selby
- £30,000 - £35,000 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Flexible schedule
Site Program Manager
KBR —Leeds
- £127,400 - £192,800 a year
- Full-time
- Management
- PMP
- Engineering
- Annual leave
- Flexible schedule
Client Relationship Manager
QA Limited —Leeds
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
Client Services Coordinator
Pinsent Masons —Leeds
- Overtime
- Microsoft Powerpoint
- Hospitality
- Microsoft Outlook
- Annual leave
- Gym membership
Office Administrator
Hall Surfacing LTD —Bradford
- £24,420.00 - £35,996.30 a year
- Full-time
- CRM software
- English
- Project management
Quick apply
1d
Weekend Sales Negotiator
Manning Stainton —Leeds
- £6,545 - £10,000 a year
- Part-time
- Microsoft Outlook
- Sales
- Customer service
- Health & wellbeing programme
- Sick pay
Quick apply
Lettings Manager
Property Services —York
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Free parking
Quick apply
10d
Operations Manager
Tough Water Solutions Ltd —Bradford
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
Business Support Administrator
St George's Lupset Ltd —Wakefield
- £13.45 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
2d

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Change & Implementation Manager

thebigword -
Leeds

Quick apply

Job details

Full-time
£45,000 - £60,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Salesforce
Facilities management
Microsoft Office
Project management
B2B
Agile
Communication skills
PRINCE2 Certification

Full job description

Job Ref: THE1117

Branch: thebigword UK - Interpreting

Location: thebigword

Salary/Benefits: £45k to £60k per annum (dependent on experience), Hybrid Working in our Fantastic Leeds Office + Other Perks!

Contract type: Permanent

Hours: Full Time

Hours per week: 37.5

Posted date: 16/06/2026

Closing date: 18/07/2026

The Role Unveiled

The Change Implementation Manager is a pivotal role responsible for planning, managing, and delivering structured change across mid-sized projects, new client implementations, and material variations to existing contracts. This person ensures that transitions are smooth, risks are managed, and all stakeholders — internal and client-side — are aligned and confident throughout the change journey.

This role is suited to someone who combines strong project discipline with excellent people and communication skills, and who thrives in environments where no two changes are the same.

Your Role in Action

Change Planning Governance

Own and maintain a change register across all active projects and implementations
Develop change management plans, impact assessments, and risk logs for each change
Define change scope, timelines, resource requirements, and success criteria
Ensure governance checkpoints are met and changes are formally approved before proceeding
Apply appropriate change frameworks (e.g. PROSCI ADKAR, or equivalent) scaled to project size

Client Implementations Contract Variations

Lead end-to-end delivery of new client onboarding where the scope differs materially from existing service designs
Manage contract variation changes from initiation through to business-as-usual handover
Act as the primary point of contact for clients during the change period, managing expectations and communications
Coordinate cross-functional teams (operations, IT, finance, HR) to deliver implementation milestones
Produce client-facing implementation plans, progress reports, and post-go-live reviews

Stakeholder Engagement

Identify all internal and external stakeholders affected by each change and develop tailored engagement plans
Facilitate workshops and briefings to build understanding and buy-in
Manage upward reporting to senior leadership and board sponsors where required
Act as a bridge between operational teams and commercial/account management functions

Risk Issue Management

Proactively identify change risks and develop mitigation strategies
Escalate blockers and issues promptly with proposed solutions
Maintain a RAID log (Risks, Assumptions, Issues, Dependencies) for all active changes
Conduct post-implementation reviews and capture lessons learned

Continuous Improvement

Develop and maintain a standard change management toolkit, templates, and playbooks
Drive improvements to how change is managed across the business based on lessons learned
Coach and upskill colleagues in change management best practice

The Perfect Match: Your Skills Talents

Essential

Demonstrable experience managing business change in a client-facing or B2B services environment
Strong project management skills with the ability to manage multiple concurrent changes
Experience managing client implementations or service transitions
Excellent written and verbal communication, including ability to produce clear plans and reports
Comfortable working with ambiguity and adapting to changing priorities
Strong stakeholder management skills at all levels, including client-side contacts
Proficient in Microsoft Office (particularly Excel, Word, PowerPoint)

Desirable

Formal change management qualification (e.g. PROSCI, CMI, or equivalent)
Project management qualification (e.g. PRINCE2, APM PMQ, or Agile equivalent)
Experience in Language Services, facilities management / technology services / outsourcing
Familiarity with CRM or project management tools (e.g. Monday.com, Asana, Salesforce)
Experience working in a mid-sized business or SME environment

Perks That Make You Smile!

See all of our amazing perks, here: https://careers.thebigword.com/pages/perks-uk

We are eradicating the final barrier of global communication!
At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We’re proud that our services support thousands of people every single day, from those using the National Health Service to global brands across the world such as google, Honda, and Unilever.

Joining our team is not just a career, it’s being part of something much bigger!

Equal Opportunities:
At thebigword, we prioritise the physical and mental health of our global teams. We are a Level 3 Disability Confident Leader, have signed the Menopause Workplace Pledge, and are proud to have signed the Mental Health at Work Commitment. Should you require reasonable adjustments for your interview or subsequent employment, please notify our team. Our mission is to welcome everyone and create inclusive teams, celebrating differences and encouraging everyone to join us and be themselves at work. To find out more about our dedication to Equality, Diversity Inclusion, and our EDI Committee, click here: https://careers.thebigword.com/pages/our-commitment

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Change & Implementation Manager