Development Work, Jobs in Pontypridd (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
9d
Development Officer
First Choice Housing Association —Cardiff
- £39,315 - £45,030 a year
- Full-time
- Hybrid work
- Management
- Project management
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
10d
Examinations and Data Officer
Islwyn High School —Blackwood
- £31,537 - £34,434 a year
- Full-time
- Bachelor's degree
- In-person
- School
- Free parking
Quick apply
5d
Research Associates
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- University
- Annual leave
DWP Self Employment Income and Expense Review Agent - Executive Officer
Department for Work and Pensions —Treforest
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- In-person
- Annual leave
- Employee assistance programme
13d
Community Safety Officer
Trivallis —Pontypridd
- £42,754.45 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
13d
Administrative Support Officer
Cwm Taf Morgannwg University Health Board —Pontypridd
- £26,300 - £27,890 a year
- Full-time
- Oracle
- Organisational skills
- Communication skills
9d
Business Development Executive
Tes Global —Llantrisant
- £30,000 - £38,000 a year
- Full-time
- Sales
- Communication skills
- School
Quick apply
886 Sales Associate - London
The Royal Mint —Llantrisant
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Annual leave
6d
Deputy Head of Venues - Events
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Life insurance
Quick apply
13d
Governance & Culture Lead (Systems Development)
Sport Wales —Cardiff
- £51,600.04 - £55,275.24 a year
- Hybrid work
- Annual leave
- Employee assistance programme
13d
Process Operator
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
5d
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- IT
- Employee discount
- Life insurance
Quick apply
Administration Assistant
Cwm Taf Morgannwg University Health Board —Tyn-y-Nant ED
- £26,300 a year
- Full-time
9d
Junior Scrum Master
Tes Global —Llantrisant
- £32,000 - £40,000 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Executive Assistant
The Royal Mint —Llantrisant
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Communications and Engagement Officer (DARPL)
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Part-time
- University
- IT
- School
- Annual leave
9d
Project Officer - Community Intervention Team
Torfaen County Borough Council —Torfaen
- £29,064 - £31,061 a year
- Full-time
- English
- Communication skills
Community Hub and Library Services Team Leader
Torfaen County Borough Council —Torfaen
- £45,091 - £50,269 a year
- Full-time
- English
5d
Research Associate
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- University
- Annual leave

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development jobs near pontypridd

Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£26,227.50 a year
9 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Microsoft Office
Contracts
Classroom experience
IT
Welsh

Full job description

Salary:

£26,227.50
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

28 June 2026
Vacancy Reference:

0684

The Role

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
Provide ad-hoc support to other projects as needed by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to high volumes of calls/emails efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for

Fluent Welsh language skills, including reading, writing, speaking and understanding.
Previous experience working in a customer service role.
Experience of using a variety of IT systems and Familiarity with Microsoft Office software (Including Microsoft Excel).
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

development jobs in pontypridd

Customer Experience Advisor

Development Officer

Examinations and Data Officer

Research Associates

DWP Self Employment Income and Expense Review Agent - Executive Officer

Community Safety Officer

Administrative Support Officer

Business Development Executive

886 Sales Associate - London

Deputy Head of Venues - Events

Governance & Culture Lead (Systems Development)

Process Operator

Customer Service Advisor

Administration Assistant

Junior Scrum Master

Executive Assistant

Communications and Engagement Officer (DARPL)

Project Officer - Community Intervention Team

Community Hub and Library Services Team Leader

Research Associate

I want to receive the latest job alerts for development in pontypridd

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