Customer systems support Work, Jobs in Portbury, Som (with Salaries)

Customer Systems Support
iFacility —Shepton Mallet
- £25,800 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
7d
Office Administrator
Freeways —Bristol
- £15,600 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Health & wellbeing programme
Quick apply
12d
Customer Success Representative (Pro Clients)
Leafe —Bristol
- £25,000 - £30,000 a year
- Full-time
- Hospitality
- Health & wellbeing programme
- Annual leave
Quick apply
12d
European Operations Administrator
Simarco —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Business Operations Assistant
Newport Galvanizers (part of Wedge Group Galvanizing Ltd) —Newport
- £25,188 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
- Employee assistance programme
Quick apply
12d
Personal Assistant
VAPOR CLEAN —Weston-super-Mare
- £17,500 a year
- Part-time
- Microsoft Office
- Administrative experience
- QuickBooks
- Free parking
- Employee discount
Quick apply
11d
Customer Feedback Officer
BRC Jobs —Bristol
- £30,015 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
4d
Business Support Co-ordinator
AES Food Equipment —Clevedon
- From £29,000 a year
- Full-time
- Customer service
Quick apply
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Service & Repair Administrator
Andwis Lifts —Clevedon
- Full-time
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
Quick apply
8h
Service/Repairs Administrator
Classic Lifts —Clevedon
- £24,420.00 - £35,525.52 a year
- Full-time
- Customer service
- Salesforce
- Administrative experience
Quick apply
10h
Customer Service Representative (Inbound)
Alexander Mann Solutions (AMS) —Bristol
- Customer service
- Financial services
- In-person
12d
Aftersales Advisor
BCA —Bristol
- £14.54 an hour
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
12d
Junior Project Manager
One Big Circle —Bristol
- £26,500 a year
- Full-time
- Microsoft Office
- Presentation skills
- In-person
Quick apply
14d
Client Services Administrator
AFH Financial Group —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Network Services Technical Assistant
Bristol Water —Bristol
- £27,566 a year
- Customer service
- Administrative experience
- IT
- Employee discount
Operational Support Officer
HM Courts and Tribunals Service —Bristol
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
6d
Property Inspector
Willow Tree Housing Partnership —Axbridge
- £38,625 a year
- Full-time
- Maintenance
- English
- In-person
- Annual leave
Quick apply
12d
People Coordinator (12-month FTC)
Ascenti —Bristol
- £24,851.23 a year
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Computer literacy
6d
Office Support
Local Pages —Bristol
- From £24,420 a year
- Temporary
- Hybrid work
- Sales
- English
- Administrative experience
- Free parking
Quick apply

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customer systems support jobs near portbury, som

Customer Systems Support

iFacility -
Shepton Mallet

Quick apply

Job details

Full-time
£25,800 a year
7 days ago

Benefits

Free parking
Health & wellbeing programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
IT
Communication skills

Full job description

Job Description

Customer Systems Support (Work 4 on 4 of shift pattern)

iFacility is leading technology Company providing security integrated solutions to Companies throughout the UK. Our customers come from a wide range of business sectors, including retail and leisure, with names such as Greggs, Burger King, the gym group, Thatcher’s. As a business we are experiencing a time of growth and this is where you come in!

Your Role

We are seeking your skills and knowledge to help us build our operations team. Working in the role of Customer Systems Support. You will be the first point of contact for supporting our external customer with their IT issues. What will you need to be interested in? IT, customer service, administration and working as part of a team.

Key Responsibilities:

Handling calls, emails, and support cases for customers and keeping them updated on progress of issues and queries
Managing and maintaining installations and support for a portfolio of customers. Handling technical issues for CCTV recording and monitoring
Working with remote engineers to ensure all areas of CCTV, intruder alarm, and access control are configured to high standards
Provide remote reactive and preventative maintenance of your customers systems
Resolve issues remotely or set up cases for field engineers to attend
Support field engineers on site to lead successful resolutions of faults
Update customer support cases and process through to invoicing
Attend inhouse or external training activities, which may include certification or Health & Safety training as required
Contribute to the development of colleagues, systems, processes, procedures
Good communication skills and ability to collaborate with team members and escalate issues where necessary
Respond to customers needs via the telephone, emails and other systems, experience of diary management
Any other tasks required to fulfil the role of an IT Helpdesk Technician

Essential Skills, Knowledge and Abilities:

IT Literate, use of Microsoft packages
Experience of responding to technical issues
Experience of working in a call centre environment or remotely
Experience with remote support software
Willingness to learn inhouse and customers IT Systems
Desktop PC troubleshooting experience
Proven excellence in customer service
Ability to build trust with new/existing customers
Adhere to Company policies and procedures
Able to follow instructions on Company processes and products
Willing to learn about IT and security products
Ability to use your own initiative and problem solve
Experience of working in a fast-paced environment

Person Specification:

Be able to think on your feet and respond to customer in a timely and accurate manner
Demonstrate flexibility and adaptable to meet customer requirements
Positive, professional and can-do attitude
Honest, reliable, trustworthy, friendly and approachable
Have a passion for providing the highest levels of customer service
Willing to learn and take responsibility for own personal development
Motivated to learn new skills and knowledge.

If you are interested in this role then please send your CV to [email protected]. I look forward to hearing from you.

Job Type: Full-time

Pay: £25,800.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer systems support jobs in portbury, som

Customer Systems Support

Office Administrator

Customer Success Representative (Pro Clients)

European Operations Administrator

Business Operations Assistant

Personal Assistant

Customer Feedback Officer

Business Support Co-ordinator

2nd Line Technical Support

Service & Repair Administrator

Service/Repairs Administrator

Customer Service Representative (Inbound)

Aftersales Advisor

Junior Project Manager

Client Services Administrator

Network Services Technical Assistant

Operational Support Officer

Property Inspector

People Coordinator (12-month FTC)

Office Support

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