Guest experience manager Work, Jobs in Rawtenstall, Lan (with Salaries)

Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
8d
Guest Experience Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
4d
Internal Communications Manager
Wingstop - Senior Operations —Preston
- Up to £50,000 a year
- Full-time
- Annual leave
- Work from home
Quick apply
Estate Agent
The Property Experts —Rossendale
- £8,400 a month
- Remote
- Sales
- Administrative experience
Meeting & Event Operations Manager
Village Hotels - Cheadle —Cheadle
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
14d
General Manager, Bowland Beer Hall
James' Places —Clitheroe
- Up to £45,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
2d
Bar Manager
A'Vucciria —Rossendale
- £12.71 - £13.50 an hour
- Full-time
- Serving
- Hospitality
- Bar
- Employee discount
- Sick pay
Quick apply
3d
Meeting & Event Operations Manager
Village Hotels - Ashton - M&E —Ashton-Under-Lyne
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Meetings & Events (M&E) Operations Manager
Providence Hotels —Accrington
- Full-time
- Hospitality
- Hotel
- Communication skills
- Employee discount
Quick apply
Park Manager
Royal Umpire Holiday Park —Croston
- Up to £35,000 a year
- Weekend availability
- Hospitality
- Management
- First Aid Certification
- Free parking
- Store discount
Quick apply
1d
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
5d
Club Manager | Carbon Padel Club
Carbon Padel Clubs —Rochdale
- From £30,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Free parking
- Store discount
Quick apply
Function Manager, Holmes Mill
James' Places —Clitheroe
- Up to £34,000 a year
- Full-time
- Hospitality
- Restaurant management
- Hotel
Quick apply
2d
Leisure Team Leader
Village Hotels - Bury - Leisure —Bury
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
2d
General Manager
Stanley House Hotel and Spa —Blackburn
- Full-time
- Hotel
- Leadership
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
9d
Operations Manager
Tangerine —Manchester
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- In-person
Quick apply
Guest Experience Manager
Dalata —Manchester
- Full-time
- Hospitality
- Computer literacy
- English
- Employee assistance programme
Quick apply
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
7d
News and Business Reporter
Farmers Guardian Ltd —Preston
- Hybrid work
- Driving
- IT
- AI
- Annual leave
- Employee assistance programme
Quick apply
Premium F&B Manager
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply

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Guest Experience Manager

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
8 days ago

Qualifications

Hospitality
Management
Complaint handling
Organisational skills
Leadership
Communication skills

Full job description

Job Overview

Imagine That! Wigan is a vibrant, interactive children’s discovery centre where creativity, play, and learning come together. We pride ourselves on delivering memorable, hands-on experiences for families and school groups. We are seeking an enthusiastic and people-focused Guest Experience Manager to lead the delivery of an outstanding guest experience and enhance visitor satisfaction. The successful candidate will be responsible for overseeing the overall visitor experience, ensuring that all visitors receive exceptional service, and managing daily operations to uphold the organisation’s standards of customer service. This role offers an exciting opportunity to shape memorable experiences for visitors while leading a dedicated team in a vibrant environment. You will be responsible for managing front-of-house teams, ensuring an outstanding quality of workshops and shows are delivered and ensuring visitors have a seamless, enjoyable experience from arrival to departure.

Responsibilities

Lead the delivery of exceptional visitor experiences across all areas
Manage and support teams; including admissions, café, and activity staff
Act as the main point of contact for staff
Provide coaching, feedback, and on-the-job training
Drive team engagement, morale, and a positive working culture
Monitor staff performance in relation to customer experience
Handle visitor enquiries, feedback, and complaints (in person and via email)
Oversee daily visitor flow and ensure a smooth experience
Support onboarding and integration of new team members
Ensure all areas are clean, welcoming, and visitor-ready
Support events, parties, group visits, and special experiences
Work closely with the Operations Manager to align on daily priorities
Develop and implement strategies to improve visitor engagement and satisfaction
Create reports for senior management regarding employee performance, customer feedback and strategies
Coordinate daily operations, including managing queues, guiding visitors, and resolving any issues promptly
Organise staff schedules, training programmes, and performance reviews to maintain high service standards
Monitor feedback from visitors and utilise insights to enhance service delivery.
Ensure compliance with health and safety regulations, maintaining a safe environment for guests and staff alike.
Represent the organisation at public events or community outreach programmes as required.

Qualifications

Proven experience in a customer-facing management role
Passion for delivering exceptional customer experiences
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Positive, hands-on, and solutions-focused approach
Able to work in a fast-paced, dynamic environment
Excellent communication skills, both verbal and written, with a friendly and professional demeanour
Organisational skills with the ability to prioritise tasks effectively in a fast-paced setting
A passion for delivering memorable visitor experiences and fostering positive relationships with guests
Previous experience in managing diverse teams and handling guest complaints or concerns professionally is desirable. This role is ideal for individuals committed to providing exceptional customer service while leading a motivated team dedicated to enriching the visitor experience.

Working Pattern
This role requires a commitment to working at least one day at the weekend, with both days preferred, in line with the needs of the business.

What We Offer

A fun, energetic, and rewarding workplace
Opportunity to shape and improve the visitor journey
Competitive salary (dependent on experience)

Applications that include a cover letter will be considered first.

Any questions?

Please contact us via the chat or you can send us an email to [email protected].

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

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