Client service coordinator Work, Jobs in Redditch, Wor (with Salaries)

Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Part-time
- Writing skills
- Analysis skills
- Computer skills
- Annual leave
Quick apply
2d
Scheduling Coordinator
Individual Care Services —Alcester
- Up to £27,000 a year
- Full-time
- Bachelor's degree
- Human resources
- In-person
- Annual leave
Quick apply
2d
Bookings Coordinator
WORD360 Language Services —Birmingham
- £27,000 - £29,000 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Strategic Foodbank & Community Hub Manager
Arden Foodbank —Alcester
- £16,000 - £17,500 a year
- Part-time
- Writing skills
- Computer skills
- In-person
Quick apply
Client Service Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Communication skills
12d
CSC Co-ordinator (Contact Centre)
M Group —Birmingham
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
11d
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Service Coordinator
Johnson Controls —Droitwich
- Full-time
- Communication skills
- Annual leave
5d
Field Support Coordinator
Smiths News —Worcester
- £13.09 an hour
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Annual leave
- Work from home
12d
Recruitment Coordinator
WORD360 Language Services —Birmingham
- Recruiting
- Organisational skills
- Negotiation
- Annual leave
- Sick pay
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- Management
- Computer literacy
- Data entry
Quick apply
11d
Clinic Manager
Spa Float Therapy —Leamington Spa
- £29,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
Lettings Co-ordinator
Accord Lets —Birmingham
- £25,500 - £27,000 a year
- Full-time
- Customer service
- Writing skills
- Administrative experience
- Sick pay
Quick apply
Business Administrator
MSX International —Warwick
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
International Account Coordinator
Valpak Ltd —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Annual leave
Key Account Coordinator
Protect Environmental Services Limited —Birmingham
- £28,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Outlook
- Health & wellbeing programme
- Work from home
Quick apply
9d
Client Care & Relationship Coordinator
Eversheds Sutherland —Birmingham
- Microsoft Powerpoint
- Project management
- Communication skills
Events Coordinator
The Lygon Arms —Broadway
- £31,930 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Employee discount
- Referral programme
Quick apply
11d
Projektkoordinator
TXO Systems —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
1d
Assistant Mental Health Act Administrator
Options for Care Ltd —Birmingham
- From £24,784.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
Quick apply
10d

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client service coordinator jobs near redditch, wor

Customer Assurance Coordinator

Arcus FM -
Redditch

Quick apply

Job details

Part-time
Up to £29,256 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

Report writing
Stakeholder liaison
Writing skills
Incident queue management
Process improvement
Incident reporting preparation
Case record updates
Microsoft Office Suite
Technical support
Analysis skills
Risk management
Technical support incident logging
Computer skills
Customer support
Customer interaction
Incident log maintenance
Communication skills
Analytics

Full job description

We are looking for a Customer Assurance Coordinator to join our Redditch team on a part-time basis, working 24 hours per week across Monday to Sunday.

This key support role is responsible for managing customer incidents and escalations, acting as a central point of contact for customers, stakeholders, and senior management. You will ensure customer requests are resolved effectively and within agreed timescales, while meeting service level agreements and delivering excellent customer service.

Communicate effectively with Senior Management and stakeholders to provide accurate and concise progress updates on escalations and incidents within the agreed service levels, both verbally and in writing.
Identify risks and resolutions, keeping the customer and business updated and retail stores trading.
Support the Senior Management Team in the identification of areas for improvement.
Responsible for tracking escalations through to resolution, updating the FM Helpdesk systems with clear and concise notes.
Ability to lead Senior Management calls, instilling confidence that the Customer Assurance Team will effectively resolve and communicate any issues or concerns.
Drive the performance of contractors in line with company KPIs and SLAs.
Provide technical or specialist support to the FM Direct Team and wider business across a variety of disciplines.
Responsible for the management, collation, and distribution of daily, weekly, and ad hoc Customer Assurance reporting.
Complete incident reporting and communication of these incidents to Senior Management. Proactively liaise with contractors to ensure potential trade loss is minimised and operations are restored as soon as possible.
Provide a proactive approach to the analysis of high-level issues and recommend systemic and process changes to improve the customer journey. Have the knowledge and experience to understand and make sense of complex data.
Accurately record information in all Arcus systems, making effective use of technical triaging to assist in allocating work orders right first time, ensuring client notes are updated at every contact.
Liaise effectively with the engineer population and field management team to ensure all scheduled works are adhered to and completed within set service level agreements.
Manage workload according to business needs and prioritise critical duties efficiently whilst communicating identified risks effectively.
Report incidents effectively in line with our contractual obligations to clients.
Contribute to the development and implementation of robust FM Direct team processes to ensure that a high-quality service is provided to both internal and external customers.
Communicate effectively with Senior Management and stakeholders to provide accurate and concise progress updates on escalations and incidents within the agreed service levels, both verbally and in writing.

KNOWLEDGE AND SKILLS

GCSEs (Grade C/4 or above) in English and Maths
Customer-focused with excellent communication skills
Strong IT skills, including Microsoft Office
Highly organised with excellent attention to detail
Able to prioritise workloads and meet deadlines in a fast-paced environment
Strong listening, problem-solving, and analytical skills
Confident working independently and as part of a team
FM or support services experience desirable, but full training will be provided
Ability to understand complex information and anticipate risks and outcomes

When you join us, you’ll receive:

Salary: Up to £29,256 per annum (pro rata), depending on experience.
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Quick apply

Refine Your Search

client service coordinator jobs in redditch, wor

Customer Assurance Coordinator

Scheduling Coordinator

Bookings Coordinator

Strategic Foodbank & Community Hub Manager

Client Service Coordinator

CSC Co-ordinator (Contact Centre)

Project Coordinator

Service Coordinator

Field Support Coordinator

Recruitment Coordinator

Transport Coordinator

Clinic Manager

Lettings Co-ordinator

Business Administrator

International Account Coordinator

Key Account Coordinator

Client Care & Relationship Coordinator

Events Coordinator

Projektkoordinator

Assistant Mental Health Act Administrator

I want to receive the latest job alerts for client service coordinator in redditch, wor

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