Service delivery manager Work, Jobs in Reigate, Sry (with Salaries)

Service Delivery Manager
WTW —Reigate
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
Operations Service Delivery Manager
Mitie —Horley
- Full-time
- Travel
- Leadership
Station Commander Staff Office Resourcing Team
Surrey County Council —Reigate
- £51,825 - £68,051 a year
- Management
- Project management
- Leadership
9h
Surrey and Sussex WorkWell Strategic Programme Manager
Surrey County Council —Reigate
- £63,823 - £70,099 a year
- Travel
- Leadership
- Annual leave
- Employee assistance programme
8d
Employment Support Operations Manager
Surrey County Council —Reigate
- From £63,823 a year
- Call to connect
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
1d
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
4d
Security Manager
UniTrust —London
- £63,700 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
3d
Service Delivery Manager
Natilik —London
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
4d
Service Delivery Manager
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Programme Manager (Contract)
Linear Executive Search —London
- £800 - £925 a day
- Temporary
- Hybrid work
- Human resources
- Software development
- IT
- Work from home
Quick apply
11d
Network Delivery Manager
Network Rail —Crawley
- £55,596 - £65,966 a year
- Full-time
- Management
- In-person
- Negotiation
- Annual leave
- Employee discount
2d
Service Delivery Manager
FluidOne —Camberley
- Analysis skills
- Computer networking
- Employee assistance programme
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Cargo Services & Operations Officer
Singapore Airlines —Gatwick Airport
- £28,000 - £33,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Life insurance
Quick apply
4d
Assistant Store Manager
Aldi —Crawley
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Parking Supervisor - Three Bridges Train Station. Full Time, Days.
APCOA PARKING (UK) LTD —Crawley
- £28,080 a year
- Weekend availability
- Customer service
- Supervising experience
- Continuous improvement
Quick apply
14d
Service Delivery Manager - Onsite Services, Central South Area
Metropolitan Police —Southwark
- £45,986 - £48,995 a year
- Full-time
- English
- Administrative experience
- Continuous improvement
9d
Senior Service Delivery Manager
SoftwareONE —London
- Full-time
- Leadership
- Communication skills

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service delivery manager jobs near reigate, sry

Service Delivery Manager

WTW -
Reigate

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Car scheme

Qualifications

Power BI
ServiceNow
Financial services
Business management

Full job description

Description

We are seeking a Director‑level leader with end‑to‑end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high‑impact service and operational improvements across technology, operations, and client delivery.

This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering, and Product, this role will align stakeholders, lead change across boundaries, and ensure improvements are embedded into day‑to‑day ways of working. The role will also support client‑facing teams and, where appropriate, contribute directly to client engagement.

The Role

1.Outcome Ownership & Service Improvement Leadership

Accountable for defining, prioritising, and delivering cross‑functional service and experience improvements, with clear ownership of outcomes and benefits realisation.
Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans, and defined success measures.
Maintain a relentless focus on business impact and realised benefits, not task completion.

2. Cross-Functional Alignment & Change Leadership

Function as the senior authority for service improvement, aligning leaders, resolving trade‑offs, and making decisions where ownership spans multiple functions.
Facilitate decision-making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum.
Ensure improvements are fully embedded into BAU operations and ways of working, not delivered as standalone initiatives.

3. Strategic Improvement & Transformation Enablement

Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency.
Introduce and embed pragmatic improvement frameworks and governance that scale with organizational maturity.
Challenge existing processes, tooling, and approaches constructively and champion a culture of continuous improvement and accountability.

4. Data-Led Insight & Performance Transparency

Discover, generate, manage, and use operational and ervice performance data to identify systemic issues, prioritise interventions, and validate impact.
Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues, and service stability.
Provide clear, executive-ready reporting that enables informed decision-making and builds confidence in

progress.

5. Programme Coordination & Delivery Discipline

Apply proportionate programme and project management practices to structure delivery, manage dependencies, and mitigate risk.
Track progress against agreed outcomes, benefits, and timelines, ensuring transparency without overengineering governance.
Drive teams in translating strategic intent into executable, sequenced activity.

6. Communication, Engagement & Capability Uplift

Develop clear, outcome-focused communications that articulate the “why,” the expected impact, and behavioural implications of change as well as technological.
Facilitate workshops, forums, and retrospectives that surface insight and reinforce accountability.
Drive capability uplift within service and operational teams to sustain improvements long term.

7. Service Delivery Leadership Support

Take on additional leadership, operational, or transformation responsibilities aligned to organizational priorities, including oversight or leadership of critical operational or governance functions, as required.
Represent Service Delivery in executive, client, and cross‑functional forums.

Qualifications

What you’ll bring

Essential experience and skills:

Extensive experience leading strategic change, transformation, or service improvement in complex, multinational environments.
Proven ability to influence and engage at executive / C-suite level.
Strong record of independent ownership, initiative, and leading others through change.
Excellent analytical capability with the ability to turn data into decisions and measurable impact.
Experience working across technology, operations, and service delivery functions.
Strong capability with data and service platforms (e.g. Power BI, Excel, ServiceNow, BMC).
Proven experience in team training, communications, or business management roles

Desirable but not essential:

Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change).
Experience in financial services, insurance, or technology-led environments.
Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro).

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]

(ICT_TECH CS_2026_02R)

Apply Now

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service delivery manager jobs in reigate, sry

Service Delivery Manager

Operations Service Delivery Manager

Station Commander Staff Office Resourcing Team

Surrey and Sussex WorkWell Strategic Programme Manager

Employment Support Operations Manager

Service Delivery Manager

Security Manager

Service Delivery Manager

Customer Service Manager

Service Delivery Manager

Programme Manager (Contract)

Network Delivery Manager

Service Delivery Manager

Service Delivery Manager

Cargo Services & Operations Officer

Assistant Store Manager

Head of CS - Under 18s Services

Parking Supervisor - Three Bridges Train Station. Full Time, Days.

Service Delivery Manager - Onsite Services, Central South Area

Senior Service Delivery Manager

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