Inbound customer service Work, Jobs in Remote (with Salaries)

Customer Service Advisor
Berkeley Insurance Group —Remote
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
21h
Customer Service Advisor (Part-time)
Novacroft —Remote
- £12.71 an hour
- Part-time
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- Bilingual
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- English
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Quick apply
Customer Service Advisor (Full-time)
Novacroft —Remote
- £12.71 an hour
- Full-time
- Remote
- Bilingual
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- English
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Assistant
The Code Zone —Remote
- £17,000 a year
- Part-time
- Remote
- CRM software
- Childcare
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Retentions Phone Agent
Pinnacle Pet UK —Remote
- £25,700 a year
- Weekend availability
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Sales Agent
Agria Pet Insurance —Remote
- £25,178 a year
- Full-time
- Remote
- Sales
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Inbound Sales Executive (Warm Leads & Follow-Up)
UK Trade Leads —Remote
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6d
Specialist I, Merchant Support
Payroc —Remote
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- Full-time
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Sales Representative
LoadSpring Solutions —Remote
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- Full-time
- Remote
- Sales
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Sales Support Specialist
Cengage —Remote
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Sales Advisor (education)
UeCampus —Remote
- £24,420 - £30,000 a year
- Full-time
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- Sales
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Sales Development Representative
Solartech —Remote
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- Part-time
- Remote
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17h
Customer Success Specialist EU, Mandarin Speaking
Spreetail —Remote
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Business Development Representative
PlotBox —Remote
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Client Acquisition Executive — Legal Tech / Immigration Compliance (B2B)
Sterling Law —Remote
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- Full-time
- Remote
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Account Executive
Venatrix —Remote
- £60,000 - £65,000 a year
- Full-time
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Account Executive - UK
Routeware, Inc. —Remote
- Full-time
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EU Sustainability Solutions Lead
4AIR —Remote
- Full-time
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6d
Business Development Manager - Telecoms
Coconut Lime —Remote
- £35,000 - £120,000 a year
- Full-time
- Remote
- Sales
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New Business Development Manager
Lightspeed Systems —Remote
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inbound customer service jobs near remote

Customer Service Advisor

Berkeley Insurance Group
Remote

Apply Now

Job details

Full-time
21 hours ago

Benefits

Season ticket loan
Annual leave
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Organisational skills
Financial services
Communication skills

Full job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

You are applying for a role with mydeposits, part of HFIS Limited – the group behind trusted brands such as Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.

Working options | remote working / office-based with optional rotational remote working in line with divisional requirements / office based

Working pattern | full time

Working hours | 37.5 hours per week (shifts between 8:00am and 7:00pm (Monday to Friday) and 9:00am to 1:00pm (Saturday))

Reports to | Contact Centre Lead

What we’re looking for:

We’re looking for someone with experience in working in a multi-channel contact centre environment, as you'll be working towards key performance indicators, scheme rules and other contact centre targets such as average call handle time and after-call work.

You'll be responding to agent, landlord, tenant and interested party enquiries through in-bound calls, live chat, post and email, so you'll be passionate about delivering excellent customer service and highly organised.

You'll be entering in data whilst speaking with customers, so you'll need attention to detail and be able to communicate clearly. As this is a busy contact centre, you'll be a natural at working in a team, cooperating with others and building effective working relationships.

Some of the things you'll get up to:

Responding to agent, landlord, tenant, and interested party enquiries including initial dispute notification and deposit releases via telephone (inbound and outbound), post, live chat, and e-mail
Processing membership, deposit protection and un-protection applications via telephone, emails, live chat, and post using the in-house system
Processing agent member renewals, member compliance and credit control when needed
Processing and investigating misapplied payments and invoicing issues
Supporting the Membership division (CMP/PRS Membership and mydeposits Business Development teams) during busy periods, assisting with agent renewals, general processing, data entry and/or external calls
Cross selling (discussing and offering) other HFIS Group brand products, spotting opportunities via telephone, emails, live chat or postal enquiries

We’d like you to have:

Extensive knowledge of working in a multi-channel contact centre environment
Experience in the property sector especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry
Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly
Excellent attention to detail
Great organisational skills with the ability to meet deadlines
The ability to adapt to different tasks at short notice and take initiative
An enthusiasm to learn new skills
The ability to work in a team
A sound level of written and verbal communication along with good maths skills
A good understanding of Microsoft Word and Excel

Benefits:

23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Apply Now

Refine Your Search

inbound customer service jobs in remote

Customer Service Advisor

Customer Service Advisor (Part-time)

Customer Service Advisor (Full-time)

Customer Success Assistant

Retentions Phone Agent

Sales Agent

Inbound Sales Executive (Warm Leads & Follow-Up)

Specialist I, Merchant Support

Sales Representative

Sales Support Specialist

Sales Advisor (education)

Sales Development Representative

Customer Success Specialist EU, Mandarin Speaking

Business Development Representative

Client Acquisition Executive — Legal Tech / Immigration Compliance (B2B)

Account Executive

Account Executive - UK

EU Sustainability Solutions Lead

Business Development Manager - Telecoms

New Business Development Manager

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