Customer specialist Work, Jobs in Risca, Cay (with Salaries)

Customer Success Specialist
Sparkol Ltd —Bristol
- £25,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Work from home
Quick apply
13d
Finance and Operations Administrator
GENMED ENTERPRISES LTD —Cardiff
- £28,000 a year
- Full-time
- Microsoft Excel
- Sales
- ERP systems
- Free parking
Quick apply
Customer Success Specialist
TicketSource —Penarth
- £25,293.28 a year
- Full-time
- Customer service
- Analysis skills
- In-person
- Profit sharing
- Sick pay
Quick apply
1d
Account Manager and Onboarding Specialist
BCA —Cardiff
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Experience Specialist
ANNA —Cardiff
- £25,000 a year
- Monday to Friday
- Remote
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee discount
3d
Ecommerce Specialist
CheckFire Ltd —Ystrad Mynach
- £39,900 a year
- Full-time
- Sales
- Customer service
- Merchandising
- Free parking
- Employee assistance programme
Quick apply
Business Operations Assistant
Newport Galvanizers (part of Wedge Group Galvanizing Ltd) —Newport
- £25,188 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
- Employee assistance programme
Quick apply
9d
Service Coordinator (Field Service Operations)
Biotage —Hengoed
- Salesforce
- IT
1d
Data & Compliance Administrator
Apprenticeship Group Wales Ltd —Caerphilly
- Up to £13,218.40 a year
- Part-time
- Customer service
- Administrative experience
- In-person
- Health & wellbeing programme
Quick apply
Procurement Specialist
Welsh Water —Newport
- £47,240 a year
- Contracts
- Communication skills
- Negotiation
- Free parking
- Annual leave
9d
Sales & Lettings Coordinator
United Welsh —Tongwynlais
- £35,190.15 a year
- Weekend availability
- Sales
- Microsoft Office
- Marketing
13d
Business Support Co-ordinator
AES Food Equipment —Clevedon
- From £29,000 a year
- Full-time
- Customer service
Quick apply
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
4d
Mortgage Underwriter
GoBear Loans —Cardiff
- £30,000 - £55,000 a year
- Full-time
- Hybrid work
- Basic maths
- Maths
- Organisational skills
- Free parking
- Annual leave
Quick apply
5d
Student Engagement Officer
Learna Ltd —Cardiff
- From £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
3d
Adjusting Executive
Sedgwick —Cardiff
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Relationship Manager
Hodge Bank —Cardiff
- From £56,925 a year
- Full-time
- Hybrid work
- Financial services
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
3h
Infrastructure Engineer
AIRBUS Defence and Space Limited —Newport
- Full-time
- Computer networking
- In-person
- Free parking
- Relocation assistance
Project Night Worker
Hafod —Cardiff
- £13.45 an hour
- Part-time
- Communication skills
1d

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customer specialist jobs near risca, cay

Customer Success Specialist

Sparkol Ltd
Bristol

Quick apply

Job details

Permanent | Full-time
£25,000 - £32,000 a year
13 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

CRM software
XML
Technical support
HubSpot
Video editing

Full job description

Sparkol make unique software tools that help people to engage their audience. Our main product, VideoScribe, enables our users to create engaging whiteboard-style animations quickly and easily without any design or technical know-how. It is used by thousands of business people, marketers, illustrators, video professionals, teachers and students, as well as regular folk with stories to tell.

This is a customer-facing role within a small team responsible for ensuring we provide excellent self-service help, account and product support and sales admin support to all our customers and free users.

As well as responding to the daily tickets we receive, this role is responsible for generating useful and engaging help content for our VideoScribe customers, including help articles and tutorial videos.

This role also has the possibility to grow into new areas such as providing customer training and creating assets (images, templates, etc).

Responsibilities:

Provide front-line support to Sparkol customers in relation to incoming product, account and sales enquiries
Ensure customer communication is helpful, efficient and in line with the Sparkol tone of voice guidelines
Ensure there is value gleaned from every interaction (for both parties) and make every contact count
Create and review help articles and tutorials to ensure they are clear and use the appropriate tone of voice
Time management is key, you need to be able to prioritise your workload to ensure the standard of service is maintained across the customer success function
Work with the Head of Customer Success to ensure the team is consistently evolving to improve the level of service we provide

Core Skills:

A passion for helping people better engage their audience
Very customer-focussed and an excellent communicator, both verbal and written
An enthusiastic problem-solver, able to determine the root cause of an issue and articulate an appropriate solution
Technically competent with knowledge of Sparkol products as well as fundamental knowledge of XML and ability to troubleshoot browser and network issues
Understanding of image formats, particularly SVGs, and familiarity with video editing/animation
Fundamental understanding of audio editing desirable
Experience with CRM systems, particularly Hubspot, desirable
A self-starter, diligent with a keen eye for detail
Able to work well under pressure and prioritise effectively

Before you go:

This is a hybrid role - we enjoy an 'in-office' day on a Wednesday
Benefits: free lunch Wednesdays, health cash plan, BUPA, death in service, income replacement, bike-to-work and getting to work with an amazing team!
Sparkol is committed to building a diverse and inclusive team. We encourage applications from people of all backgrounds.
We conduct background checks on all candidates once an offer has been made.

Job Type: Full-time

Work Location: Hybrid role, required in the Bristol office (BS1 6NL) at least one day a week

Salary: in line with experience.

Apply with CV and cover letter.

Pay: £25,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Private medical insurance
Work from home

Work Location: Hybrid remote in Bristol BS1 6NL

Quick apply

Refine Your Search

customer specialist jobs in risca, cay

Customer Success Specialist

Finance and Operations Administrator

Customer Success Specialist

Account Manager and Onboarding Specialist

Customer Experience Specialist

Ecommerce Specialist

Business Operations Assistant

Service Coordinator (Field Service Operations)

Data & Compliance Administrator

Procurement Specialist

Sales & Lettings Coordinator

Business Support Co-ordinator

Customer Solutions Specialist

Mortgage Underwriter

Student Engagement Officer

Customer Experience Specialist

Adjusting Executive

Relationship Manager

Infrastructure Engineer

Project Night Worker

I want to receive the latest job alerts for customer specialist in risca, cay

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