Performance manager Work, Jobs in Salford, Gtm (with Salaries)

Senior Customer Journey Product Manager
CAML —Manchester
- £75,000 - £85,000 a year
- Full-time
- Agile
2d
Frontline Manager (FLM)
PepsiCo —Skelmersdale
- 12 hour shift
- Organisational skills
- Communication skills
Regional Operations Manager
FBS-Hormann —Manchester
- Full-time
- Management
- Data analysis skills
- Supervising experience
Quick apply
15h
Resource & Performance Manager
ManchesterCityCouncil —Manchester
- £61,056 - £64,927 a year
- Presentation skills
- Business
- Leadership
- Annual leave
- Employee discount
11h
Store Manager
Aldi —Manchester
- £52,910 - £69,000 a year
- Annual leave
People Operations Manager
OrderYOYO —Manchester
- Up to £50,000 a year
- Analysis skills
- Human resources
Quick apply
1d
Lead Digital Marketing Manager
PhatCorps Business Solutions Ltd —Manchester
- £55,270.00 - £75,557.54 a year
- Full-time
- Hybrid work
- Leadership
- Marketing
- Health & wellbeing programme
- Flexitime
Quick apply
4h
Operations Manager - Fleet Services
DHL —Manchester
- Up to £60,000 a year
- Analysis skills
- Leadership
Performance Manager
Exos —Manchester
- Master's degree
- Bachelor's degree
Quick apply
6d
Internal Stock Controller
JJ Food Service —Swinton
- Full-time
- Customer service
- Microsoft Office
- Maths
6h
Marketing Manager
Leigh Day —Manchester
- Up to £50,000 a year
- Hybrid work
- Organisational skills
- Marketing
- Annual leave
2h
Senior Vice President, OPS Business Technology Liaison Manager
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
District Manager - Drive Thru
Five Guys UK —Manchester
- Quick service & fast food restaurant
- Leadership
- Communication skills
Team Operations Manager
TLT —Manchester
- Full-time
- Hybrid work
- Team management
- Leadership
13d
Operations Support Manager
CitySprint —Salford
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
General Manager – Heywood
Lineage Logistics —Heywood
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
14d
Service Manager - Theatre Services
North Cheshire and Mersey NHS Foundation Trust —Warrington
- £66,582 - £77,368 a year
- Full-time
3h
Quality and Performance Manager
Kier Group —Salford
- £50,000 - £60,000 a year
- Full-time
- Continuous improvement
- Flexible schedule
Area Manager
Places for People —Manchester
- £45,000 a year
- Leadership
- Annual leave
- Employee discount
16h
Senior Project Manager - Regulatory / Governance Readiness
Together —Cheadle
- Full-time
- Azure
- Management
- Agile
Quick apply

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Senior Customer Journey Product Manager

CAML -
Manchester

Apply Now

Job details

Full-time
£75,000 - £85,000 a year
2 days ago

Qualifications

Jira
Kanban
Agile

Full job description

We’re looking for a Senior Customer Journey Product Manager to play a pivotal role in shaping and delivering outstanding, end-to-end customer experiences. This is a high-impact leadership position at the centre of transformation, where you’ll own and define the journeys that matter most to our customers.

You’ll set a clear vision for simple, intuitive and digitally enabled experiences, ensuring journeys are seamless across channels, suppliers and touchpoints. Acting as the senior voice of the customer, you’ll champion low-effort, high-quality interactions and ensure every change delivers measurable value.

This role is equally about building capability and leading through influence -establishing standards, aligning stakeholders and embedding a product-led, customer-first mindset across the organisation.

Please note: This is a 9-12 month fixed term contract.

Key responsibilities

Own and define critical customer journeys, including future-state, digital-first designs
Lead end-to-end experience design (journeys, channels and communication strategies)
Act as the senior CX authority, governing all customer-impacting change
Define and track journey performance metrics, identifying friction and driving continuous improvement
Manage and prioritise a backlog of journey enhancements, translating CX needs into deliverable outcomes
Influence and align senior stakeholders across CX, Operations, Technology and Commercial teams
Drive standardisation to reduce complexity and enable scalable delivery
Ensure consistency across all suppliers, channels and customer touchpoints

What you’ll bring

Experience

Proven experience owning and optimising customer journeys or products in complex organisations
Strong track record delivering cross-functional transformation initiatives
Experience in digital transformation and/or operational service environments
Ability to simplify complex processes into intuitive, customer-friendly experiences
Demonstrated ability to influence senior stakeholders
Data-led mindset, with experience using insights to drive prioritisation and performance

Knowledge & expertise

Deep understanding of customer journey management and service design
Knowledge of digital-first and multi-channel engagement models
Strong understanding of agile and product-led delivery frameworks
Awareness of regulatory/compliance considerations in customer journeys

Technical skills

Customer journey mapping and service design
Translating business needs into user stories and requirements
Backlog ownership and value-driven prioritisation
Data analysis and performance measurement (e.g. customer effort, satisfaction, conversion)
Familiarity with agile tools (e.g. Jira, Scrum, Kanban)

Key behaviours

Customer-first mindset with a passion for simple, effective experiences
Strategic thinker who can balance long-term vision with delivery
Strong stakeholder management and influencing skills
Collaborative and able to work across diverse teams
Proactive problem solver with a solution-led approach
Resilient and adaptable in a fast-paced, transforming environment

IND789

Apply Now

Refine Your Search

performance manager jobs in salford, gtm

Senior Customer Journey Product Manager

Frontline Manager (FLM)

Regional Operations Manager

Resource & Performance Manager

Store Manager

People Operations Manager

Lead Digital Marketing Manager

Operations Manager - Fleet Services

Performance Manager

Internal Stock Controller

Marketing Manager

Senior Vice President, OPS Business Technology Liaison Manager

District Manager - Drive Thru

Team Operations Manager

Operations Support Manager

General Manager – Heywood

Service Manager - Theatre Services

Quality and Performance Manager

Area Manager

Senior Project Manager - Regulatory / Governance Readiness

I want to receive the latest job alerts for performance manager in salford, gtm

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