Customer service representative Work, Jobs in Scone (with Salaries)

Customer Service Advisor
SWARCO Group —Dundee
- Weekend availability
- Customer service
- Microsoft Office
- Computer skills
- Employee assistance programme
Customer Service Advisor
Aquarius Contact Centres —Dunfermline
- £13.45 an hour
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Flexible schedule
Quick apply
11d
Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
10d
Returns Customer Service Advisor - Mail Order Office at Ballinluig
The House of Bruar —Pitlochry
- From £12.75 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Store discount
Quick apply
14d
Retail & Customer Service Assistant
Select wallpaper —Dundee
- £14 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Employee discount
Quick apply
4d
Customer Service Representative
William Hill —St. Andrews
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
11d
Customer Service Advisor
Search Hiredonline —Dundee
- £13.49 an hour
- Temporary
- Remote
- Customer service
- IT
2h
Customer Service Assistant - 16 hours
CJ Lang & Son Limited —Leuchars
- Weekend availability
- Customer service
- Employee discount
- Flexible schedule
Customer Service Assistant - Ladybank
CJ Lang & Son Limited —Ladybank
- Weekend availability
- Customer service
- Employee discount
- Flexible schedule
Customer Service Assistant
Carlton Clubs (Carlton Bingo) —Dunfermline
- £12.71 - £13.10 an hour
- Part-time
- Bar
- Customer service
- IT
- Free parking
- Referral programme
Quick apply
3d
Customer Care & Lead Generation Advisor
Bon Accord Life —Alloa
- £25,250 a year
- Full-time
- Sales
- Customer service
- Financial services
- Life insurance
- Sick pay
Quick apply
6d
Customer Service Advisor - 20 Hours
Bestway Group —Perth
- Part-time
- Customer service
Quick apply
Customer Service Assistant - Leuchars - 10 hours
CJ Lang & Son Limited —Leuchars
- Weekend availability
- Customer service
- Employee discount
- Flexible schedule
Customer Service Assistant - Newport on Tay
CJ Lang & Son Limited —Newport-On-Tay
- Weekend availability
- Customer service
- Employee discount
- Flexible schedule
Customer Support & Sales Coordinator
Ardmel Group —Glenrothes
- £28,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
2d
Customer Service Assistant - Thornton
CJ Lang & Son Limited —Thornton
- Weekend availability
- Customer service
- Employee discount
- Flexible schedule
14d
Customer Support Advisor (Temporary )
Kingdom Housing Association —Glenrothes
- £30,129 - £32,760 a year
- Temporary
- Office experience
- Annual leave
- Sick pay
Customer Service Advisor - Dealer Services
Velux Residential —Fife
- Full-time
14d
Customer Service Assistant
ESS Compass —Carnoustie
- £12.76 an hour

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Customer Service Advisor

SWARCO Group -
Dundee

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Customer service
Microsoft Office
Computer skills
Communication skills
Help desk

Full job description

Become part of our SWARCO team as

Customer Service Advisor

Location: Dundee, Scotland | Full time

Challenge
Customer Support Advisor – Smart Charging (Dundee)
About SWARCO Smart Charging

At SWARCO Smart Charging, we shape the future of transport. As part of the global SWARCO Group, we develop cutting-edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.

What you will do

We have an exciting opportunity for outgoing, confident, and customer-focused individuals to join our growing Smart Charging team in Dundee. This team is the first point of contact for Electric Vehicle drivers and Charge Point Owners across the ChargePlace Scotland network.

Based at our Operations Centre within the Michelin Scotland Innovation Parc, you will provide customer support, basic technical assistance, and administrative coordination to ensure the smooth operation of the network. This is a shift-based role working an average of 37.5 hours per week on a rolling rota covering 24 hours a day, 7 days per week.

Full training and product knowledge will be provided, making this an excellent opportunity for candidates looking to develop within a growing and innovative industry.

Profile

Key responsibilities include:
Providing advice and assistance to EV drivers and charge point owners
Acting as the first point of contact for ChargePlace Scotland enquiries
Offering basic technical support and logging faults via management systems
Supporting driver registrations and membership queries
Assisting with charge point commissioning administration
Tracking faults and user activity in line with service level agreements
Maintaining accurate records and performance reporting
Supporting the wider operations team with customer and network activities

On a day-to-day basis, you will:
Respond to customer queries via phone, email, and digital channels
Log and monitor faults using internal systems
Assist users with registration and RFID media requests
Monitor service levels and escalate issues where required
Update systems and maintain accurate records
Produce performance and exception reports
Collaborate with internal teams to support network uptime
Deliver excellent customer service in a fast-paced environment

You may also:
Support commissioning activities for new charge points
Assist with operational improvements and process updates
Work across a 24/7 shift rota including evenings, nights, and weekends

What we are looking for

Experience in customer service (phone or face-to-face)
Strong communication and interpersonal skills
Experience using computers, telephones, and digital communication tools
Competent in Microsoft Office packages
Ability to multitask and prioritise workload
Strong organisational and record-keeping skills
Detail-focused and analytical approach
Ability to work independently and as part of a team
Motivated to learn new skills in a growing industry
Positive, proactive “can-do” attitude

Desirable:

Previous service centre or help desk experience
Experience in a technical or support environment

Benefit
What we offer

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:

33 days holiday (including bank holidays)
Generous employer pension contributions
Employee Assistance Programme
Life assurance up to 6x salary
Full training and development opportunities

Interested?

Please apply by clicking on the apply button.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.

Should we require recruitment agency involvement, we will contact the agencies on our PSL, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.

#LI-EW1

#ITS

Become a part of SWARCO.

Apply Now

Refine Your Search

customer service representative jobs in scone

Customer Service Advisor

Customer Service Advisor

Customer Support Advisor (9 months FTC)

Returns Customer Service Advisor - Mail Order Office at Ballinluig

Retail & Customer Service Assistant