team supervisor Work, Jobs in scotland (with Salaries)

Customer Service Supervisor
Teleperformance —Glasgow
- £33,000 a year
- Full-time
- Management
- Customer service
- Computer skills
2d
Celtic Hospitality
Celtic Football Club —Glasgow
Supervisor
Mears Group —Coatbridge
- Up to £42,464.80 a year
- Management
- Negotiation
- Annual leave
- Employee discount
3d
Customer Service Supervisor
FuseBox —Kilmarnock
- From £31,089 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Free parking
Quick apply
9d
Supervisor
Savers —Dumfries
- £13.50 - £13.65 an hour
- Weekend availability
- Employee assistance programme
- Sick pay
Estates Building Supervisor
NHS Scotland —Stirling
- £34,544 - £43,039 a year
- Full-time
- Travel
9d
Retail Supervisor
Screwfix —Edinburgh
- £14.48 an hour
- Weekend availability
- Employee discount
Visitor Operations Supervisor
OneRen —Paisley
- £15.66 - £16.49 an hour
- Continuous improvement
8d
Site Supervisor
Mitie —Beith
- £37,000 - £39,000 a year
- Full-time
- Computer literacy
- Maintenance
- Communication skills
9d
Store Supervisor
Footasylum —Glasgow
- Full-time
- Sales
Catering Supervisor
ESS Compass —Helensburgh
- £15.26 an hour
- Weekends only
- Customer service
- Organisational skills
- Communication skills
10d
Site Operations Supervisor
Renewable Energy Systems Limited —Glasgow
- Full-time
- Remote
- Supervising experience
Works Supervisor
Balfour Beatty —Glasgow
- Project management
- Leadership
- Annual leave
14d
Retail Area Support Officer
OCS Group —Stevenston
- £13.10 an hour
- Weekend availability
- Remote
- Communication skills
Quick apply
Civils Supervisor
Comex 2000 UK Ltd —Livingston
Quick apply
Site Supervisor
SSE —Huntly
- £43,704 - £51,484 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Gym membership
2d
Gym Supervisor
The Social Hub —Glasgow
- Hotel
- Employee discount
Quick apply
Relief Supervisor
Admiral Slots —Glasgow
- £12.75 - £13.25 an hour
- Part-time
Quick apply
7d
Supervisor
Nandos —Glasgow
- £12.69 an hour
- Full-time
- Restaurant
- Employee discount
Supervisor
Schuh —Aberdeen
- Part-time
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
9d

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team supervisor jobs near scotland

Customer Service Supervisor

Teleperformance -
Glasgow

Apply Now

Job details

Full-time
£33,000 a year
2 days ago

Qualifications

Management
Customer service
Complaint handling
Computer skills
Financial services
Leadership
Communication skills

Full job description

Overview:

Customer Service Supervisor

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional service when delivering outcomes for our customers.

Location: Work at home - UK only, we cannot accept applications from abroad

Salary: £33,000

Hours: full-time, flexibility required

Job Summary / Overview

Main responsibilities of the role include:

Leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.
You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards.
Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders.
To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities

Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team
Be point of escalation for all escalated complaints
Communicate accurately and professionally with the ability to make informed decisions
Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
Identify root cause and have the ability to report and recommend any actions for continuous improvement
Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
Can demonstrate the ability to construct clear and concise written communications, using correct selling and grammar, specific to formal complaints
Is able to demonstrate experience in complex, regulated customer service environment
Can confidently manage assigned workloads at a team level
Able to prioritise workloads to meet targets and timelines

Required Skills

Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
Passionate about people engagement and delivering excellent customer service
Attention to detail
Is able to demonstrate excellent communication skills both verbally and in writing
Comprehensive technical/computer skills
Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

People focused
Excellent communication and influencing skills
Advanced relationship building and stakeholder management skills
Advanced levels of resilience and focus
Self-motivated and can motivate others, with can-do attitude

Apply Now

Refine Your Search

team supervisor jobs in scotland

Customer Service Supervisor

Celtic Hospitality

Supervisor

Customer Service Supervisor

Supervisor

Estates Building Supervisor

Retail Supervisor

Visitor Operations Supervisor

Site Supervisor

Store Supervisor

Catering Supervisor

Site Operations Supervisor

Works Supervisor

Retail Area Support Officer

Civils Supervisor

Site Supervisor

Gym Supervisor

Relief Supervisor

Supervisor

Supervisor

I want to receive the latest job alerts for team supervisor in scotland

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