Assistant to the General Manager
Melody Maison | Harworth, Doncaster | Full-Time | £27,000 - £32,000 DOE
Join One of the UK's Fast-Growing Home & Interiors Brands
At Melody Maison, we're passionate about helping people create beautiful homes.
Since 2006, we've grown from a small Yorkshire business into one of the UK's leading online furniture and home décor retailers. Our collections feature everything from statement mirrors and stylish furniture to home accessories and décor, inspired by classic country, French vintage, industrial, and rustic living styles.
Behind our success is a dedicated team that genuinely cares about design, innovation, customer experience, and continuous improvement. As we continue to grow, we're looking for an ambitious and proactive Assistant to the General Manager to play a key role in shaping the future of our business.
The Opportunity
This is much more than a traditional administration role.
Working directly alongside our General Manager, you'll gain exposure to every area of the business, helping to improve operations, support strategic projects, drive efficiency, and ensure teams are working together effectively.
This is a fantastic opportunity for someone who enjoys variety, loves solving problems, embraces technology, and wants genuine career progression within a growing company.
No two days are the same, and your contribution will have a real impact on the success of the business.
Key ResponsibilitiesOperational Support & Oversight
- Work closely with the General Manager to support day-to-day operational performance across departments.
- Monitor workflows and identify opportunities to improve efficiency.
- Help ensure operational processes are followed and business objectives are achieved.
- Support the implementation of new initiatives and business improvements.
Cross-Department Coordination
- Act as a key link between Sales, Customer Service, Purchasing, Logistics, Marketing, and Warehouse teams.
- Ensure communication between departments is clear, efficient, and effective.
- Track actions, projects, and deliverables to ensure deadlines are met.
Process Improvement
- Review existing business processes and identify opportunities for improvement.
- Help develop and document Standard Operating Procedures (SOPs).
- Support projects designed to increase productivity and remove operational bottlenecks.
- Identify smarter ways of working using technology and automation.
Data & Performance Monitoring
- Assist in tracking operational KPIs and business performance metrics.
- Produce reports and insights to support informed decision-making.
- Analyse trends and identify opportunities to improve efficiency and performance.
Project Management
- Support and occasionally lead operational projects.
- Coordinate timelines, resources, and stakeholder communication.
- Assist with business improvement initiatives and system developments.
Leadership & Team Support
- Provide support and guidance to team members where required.
- Help ensure teams remain aligned with company objectives and priorities.
- Support the rollout of operational strategies and management initiatives.
Strategic Support
- Participate in discussions around business growth and future planning.
- Help turn strategic objectives into practical actions.
- Work closely with senior leadership to help drive business success.
What We're Looking For
We're looking for an organised, ambitious, and forward-thinking individual who enjoys solving problems, improving processes, and embracing new technologies.
This role would suit someone who wants more than a traditional office position and is excited by the opportunity to influence how a growing business operates.
Essential Skills & Experience
- Previous experience in an administrative, operations, executive assistant, business support, or management support role.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong written and verbal communication skills.
- High attention to detail and a proactive approach to problem-solving.
- Confidence using Microsoft Office, Google Workspace, spreadsheets, and business software.
- Ability to work independently while collaborating effectively with colleagues across the business.
- Comfortable working full-time from our Harworth office, Monday to Friday, 9:00am – 5:00pm.
- Experience using AI tools such as ChatGPT, Microsoft Copilot, Gemini, Claude, or similar platforms.
- Enthusiasm for experimenting with AI and emerging technologies to improve productivity, automate tasks, and support business growth.
- A positive attitude, strong work ethic, and willingness to learn.
Desirable Skills & Experience
- Experience within retail, e-commerce, logistics, or a fast-paced commercial environment.
- Experience analysing data and producing business reports.
- Experience supporting operational improvement projects.
- Business Administration qualification or related certification.
- Understanding of workflow optimisation and process improvement.
Why This Role Is Different
At Melody Maison, we're passionate about innovation and finding smarter ways to work.
We're actively exploring how AI and technology can transform business operations, and we're looking for someone who is excited to be part of that journey. You'll have the opportunity to contribute ideas, test new tools, improve processes, and help shape how technology supports our future growth.
Your ideas will be valued, your contribution will be recognised, and you'll have the chance to make a genuine impact.
Job Types: Full-time, Contract, Permanent
Pay: £27,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
