Customer support & client services occupations Work, Jobs in Seghill, Nbl (with Salaries)

Customer Advisor
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- £14.29 an hour
- Full-time
- Hybrid work
- Communication skills
Customer Service Agent
Everything Managed Group —Newcastle upon Tyne
- £14.28 an hour
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Aftersales Advisor
BCA —Newcastle upon Tyne
- £14.11 an hour
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor (Contact Centre)
Alpha UK Projects Limited —Newcastle upon Tyne
- £13.00 - £13.95 an hour
- Full-time
- Hybrid work
- In-person
- Communication skills
- Store discount
- Work from home
Quick apply
Onboarding Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- CRM software
- Communication skills
Quick apply
14d
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Account Specialist
TT Electronics plc —Bedlington
- Full-time
- Data entry
- Annual leave
- Employee assistance programme
Customer Experience Advisor ( Newcastle Office based)
guitarguitar Limited —Newcastle upon Tyne
- £24,784.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Annual leave
- Employee discount
Quick apply
7d
Customer Service Representative
Leeds Building Society —Newcastle upon Tyne
- £25,000 - £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Communication skills
Customer Assistant
MEI —Newcastle upon Tyne
- £12.80 - £12.81 an hour
- Part-time
- Spanish
- English
- Analysis skills
Quick apply
Retentions Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Tructyre —Gateshead
- £25,625 a year
- Full-time
- English
- Data entry
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Complaints Service Adviser
Northumbria Police —Newcastle upon Tyne
- £30,276 - £32,613 a year
- Full-time
- Remote
- Microsoft Word
- Writing skills
- No experience needed
- Work from home
- Employee discount
12h
Customer Experience Manager
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Annual leave
Quick apply
Customer Service & Office Administrator – Windows & Doors
Ramage Windows —Newcastle upon Tyne
- £25,420 - £35,000 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
Quick apply
12h
Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Employee discount
Quick apply
14d
Customer Service Advisor - Nights
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Service Advisor (Inbound)
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Advisor - Part Time
EE —Newcastle upon Tyne
- £26,116 a year
- Part-time
- Annual leave
5d
Customer Care Advisor
Greggs —Newcastle upon Tyne
- £24,125 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
7d

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Customer Advisor

Alexander Mann Solutions (AMS) -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£14.29 an hour

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
Customer interaction
Multidisciplinary collaboration
Outbound calling
Communication skills

Full job description

Job description - summary

We're looking for compassionate and resilient individuals to join our Customer Support Operations team, supporting customers through some of life's most challenging circumstances.

Our Bereavement Services and Power of Attorney teams provide specialist support to customers and their representatives when they need us most. In this role, you'll manage a varied and often complex caseload, handling both telephony and back-office activities while delivering exceptional customer outcomes within a highly regulated environment.

Job description - the role

You'll take ownership of customer cases, working closely with colleagues across the bank, solicitors, charities, and other external partners to ensure every customer receives the support, guidance, and care they need.

If you're highly organised, thrive in a fast-paced environment, and combine excellent attention to detail with genuine empathy, we'd love to hear from you.

What You'll Be Doing

Taking full ownership of customer enquiries and cases, seeing them through to resolution while delivering positive customer outcomes.
Managing a high volume of inbound and outbound calls, alongside a busy caseload, whilst maintaining accuracy and quality.
Supporting customers who may be experiencing bereavement, vulnerability, or other life-changing circumstances, providing compassionate and personalised support.
Working within a regulated environment, ensuring all activities are completed accurately and in line with policies, procedures, and regulatory requirements.
Collaborating with colleagues across branches, contact centres, and specialist teams, as well as external organisations such as solicitors and charities.
Identifying customer needs and tailoring solutions to their individual circumstances.
Escalating complex cases appropriately and engaging specialist support where required.
Building strong relationships with internal and external stakeholders to create a seamless customer experience.
Sharing knowledge and best practice to support continuous improvement and team success.

Candidate Profile: Key accountabilities, skills & experience

What You'll Bring

Experience delivering excellent customer service in a fast-paced operational, contact centre, or regulated environment.
A strong sense of ownership and accountability, with the ability to manage your workload effectively and independently.
Excellent attention to detail, ensuring customer information and case activity are processed accurately.
Confidence managing multiple priorities, high call volumes, and complex cases while maintaining quality standards.
Strong communication and listening skills, with a natural ability to build rapport and demonstrate empathy.
The confidence to have sensitive conversations and support customers through difficult situations.
A collaborative approach and the ability to work effectively with colleagues and external partners.
An understanding of the importance of regulatory compliance, risk management, and delivering fair customer outcomes.
Resilience, adaptability, and a positive attitude in an ever-changing environment.

About the client

What’s on offer?

Working schedule: Monday – Friday 9am -5pm
Hourly rate: £14.29
Start date – 5th October 2026
Total hours: 35 hours per week
Contract length: 6 months
Hybrid working once Signed off by management

Office location: Leeds, Gosforth & Glasgow

Next steps

Why Join Us?

This is more than a customer service role. It's an opportunity to make a genuine difference to customers during some of the most important moments of their lives. You'll join a supportive team that values empathy, collaboration, ownership, and continuous improvement, while providing opportunities to develop your skills and build a rewarding career.

If you're passionate about helping people, take pride in your work, and can thrive in a busy, regulated environment, we'd love to hear from you.

Job Reference: AMSCWS01197

Apply Now

Refine Your Search

customer support & client services occupations jobs in seghill, nbl

Customer Advisor

Customer Service Agent

Aftersales Advisor

Customer Service Advisor (Contact Centre)

Onboarding Agent

Customer Care Call Advisor

Customer Account Specialist

Customer Experience Advisor ( Newcastle Office based)

Customer Service Representative

Customer Assistant

Retentions Advisor

Customer Service Advisor

Complaints Service Adviser

Customer Experience Manager

Customer Service & Office Administrator – Windows & Doors

Customer Service Advisor

Customer Service Advisor - Nights

Customer Service Advisor (Inbound)

Customer Service Advisor - Part Time

Customer Care Advisor

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