Head of client services Work, Jobs in Sharnbrook, Bdf (with Salaries)

Head of Client Services
Vets for Pets —Northampton
- Up to £45,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
7d
Head of Debt Delivery
MaPS —Bedford
- £100,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Area Manager
Inter County Service Group Ltd —Wellingborough
- From £34,000 a year
- Full-time
- Customer service
- English
- Team management
Quick apply
Housing Team Leader
IMPAKT Housing & Support —Bedford
- £36.25 an hour
- Full-time
- Writing skills
- Analysis skills
- Team management
- Health & wellbeing programme
- Employee discount
7d
Contracts Manager
M & J Group (Construction & Roofing) Ltd —Bedford
- £65,000 a year
- Full-time
- Travel
- Contracts
- Construction experience
Quick apply
6d
Travel Sales Consultant
Trailfinders —Milton Keynes
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Executive Personal Assistant
Urban Automotive —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
1d
Specialist Cleaning Team Manager
Industrial Site Maintenance —Northampton
- From £35,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Free parking
- Flexible schedule
Quick apply
1d
Deputy Principal - Property
Milton-Keynes-Council —Milton Keynes
- £60,637 - £64,412 a year
- Leadership
- Annual leave
- Employee discount
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Leadership
Quick apply
Client Services Specialist
Video Inn Production Limited —Northampton
- £25,500 - £30,000 a year
- Full-time
- Customer service
- Continuous improvement
- In-person
- Employee assistance programme
Quick apply
MHST Senior Clinician
East of England Community Health and Care NHS Trust (Cambridgeshire) —Huntingdon
- £49,387 - £56,515 a year
- Full-time
- Research
- Experience working with children
- Recruiting
15h
Conveyancing Paralegal
Palmers Solicitors —Bedford
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
Quick apply
2d
Transport Traffic Clerk
Maxim Logistics Group Ltd —Corby
- £30,000 - £32,500 a year
- Full-time
- Management
- Computer skills
- In-person
Quick apply
14d
Residential Conveyancer
Premier Solicitors —Bedford
- £28,000 - £35,000 a year
- Full-time
- Business development
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
Travel Manager
BSI —Milton Keynes
- £51,600 - £64,500 a year
- Full-time
- English
- Continuous improvement
- Communication skills
- Annual leave
- Bereavement leave
Junior Finance & Bookkeeper
Mega Nursing and Care —Kettering
- £27,000 a year
- Customer service
- Analysis skills
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Lateral
Evolve AI Ltd —Milton Keynes
- £400,000 - £500,000 a year
- Full-time
Quick apply
Sales Director
Bear Business Finance Ltd —Peterborough
- £75,000 - £150,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
- Annual leave
Quick apply

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Head of Client Services

Vets for Pets -
Northampton

Apply Now

Job details

Full-time
Up to £45,000 a year
7 days ago

Benefits

Free flu jabs
Discounted gym membership
Employee discount

Qualifications

Client engagement
Complaint handling
Performance management
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Professional development mentoring
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

At Northampton Vets for Pets Hospital we're committed to delivering exceptional care, not just for our patients, but for every client who walks through our doors. As a busy 24-hour veterinary hospital, we're looking for an experienced Head of Client Services to lead our client-facing teams and ensure every interaction reflects the highest standards of service, compassion and professionalism.

This is an exciting opportunity for an inspiring leader who thrives on developing people, driving continuous improvement and creating outstanding customer experiences.

The role is full-time working 40 hours per week, including weekends on a rota basis. The salary for this role is up to £45k depending on experience.

The Role

Reporting to Practice Owners, you'll take ownership of the entire client journey, leading our Client Services teams to deliver a consistent, first-class experience from first contact through to aftercare.

Working closely with clinical and operational leaders, you'll use client feedback, performance data and your own expertise to enhance our services, improve processes and support the continued growth of the hospital.

What You'll Be Responsible For

Leading and developing our client-facing teams to deliver exceptional service every day.
Creating a positive, welcoming and professional experience for clients, pets and referring practices.
Coaching, mentoring and supporting managers and colleagues to achieve their full potential.
Driving service improvements through client feedback, KPIs and operational insight.
Managing complaints with empathy and efficiency, turning feedback into meaningful improvements.
Supporting marketing, social media and community engagement to strengthen our local reputation.
Collaborating with clinical and operational teams to improve workflows and service delivery.
Supporting business performance through effective resource planning, financial awareness and operational excellence.

About You

You'll be an experienced customer service leader with a passion for people and a track record of delivering outstanding customer experiences.

You'll bring:

Proven leadership experience in a customer-focused environment.
The ability to inspire, coach and develop high-performing teams.
Excellent communication and relationship-building skills.
A proactive, solutions-focused approach with strong organisational skills.
Experience using data and customer feedback to drive continuous improvement.
A genuine commitment to delivering exceptional service.

Experience in veterinary or healthcare settings is an advantage, but we're equally interested in leaders from hospitality, healthcare, retail or other service-led industries who can bring fresh ideas and a passion for excellence.

Why Join Us?

This is more than a customer service leadership role, it's an opportunity to shape the culture and client experience of one of the region's leading veterinary hospitals.

If you're passionate about people, love improving customer experiences and want to make a real difference every day, we'd love to hear from you.

What we offer:

Modern facilities
A genuinely friendly, inclusive workplace
Exclusive company discounts and rewards
Gym membership
Birthday day off
Extra days holiday after 2 years’ service up to 1 week.
Free flu vaccination
Contribution to eye care

This is an outstanding opportunity for an ambitious customer service leader to make a lasting impact within a busy 24-hour veterinary hospital. If you're passionate about creat-ing exceptional experiences, developing talented teams and helping shape the future of veterinary client care, we'd love to hear from you.

Location: NN5 5JW

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Apply Now

Refine Your Search

head of client services jobs in sharnbrook, bdf

Head of Client Services

Head of Debt Delivery

Head of Professional Services

Area Manager

Housing Team Leader

Contracts Manager

Travel Sales Consultant

Executive Personal Assistant

Specialist Cleaning Team Manager

Deputy Principal - Property

Customer Experience Manager

Client Services Specialist

MHST Senior Clinician

Conveyancing Paralegal

Transport Traffic Clerk

Residential Conveyancer

Travel Manager

Junior Finance & Bookkeeper

Lateral

Sales Director

I want to receive the latest job alerts for head of client services in sharnbrook, bdf

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