Customer solutions specialist Work, Jobs in Shaw, Gtm (with Salaries)

Customer Solutions Specialist
Bright HR Limited —Manchester
- Up to £28,000 a year
- Employee assistance programme
- Employee discount
14d
Project Co-ordinator
Little Elephant Limited —Rochdale
- Full-time
- Microsoft Outlook
- Organisational skills
- Construction experience
Quick apply
Customer Experience Specialist
Autotrader —Manchester
- £27,000 - £29,000 a year
Warehouse Operative
PSV Glass & Glazing Ltd —Manchester
- £28,860 a year
- Weekend availability
- Warehouse experience
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Technical Application Specialist, EMEA
Sun Chemical —Rochdale
- Bachelor's degree
Quick apply
Customer Solutions Advisor
Rhenus SE & Co. KG —Bradford
- Full-time
- Microsoft Word
- Data entry
- Communication skills
- Free parking
- Employee assistance programme
Customer Specialist - 12-Month FTC
HSB —Manchester
- Temporary
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Sales Support Executive
Techology Powered Services Ltd —Oldham
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Sales Advisor
Connect Talent Group —Manchester
- £24,850 - £35,000 a year
- Full-time
- Computer literacy
- Data entry
- In-person
Quick apply
5d
Advanced Specialist, Customer Success
Pearson —Manchester
- Business development
- Continuous improvement
- Mentoring
Trainee Installation Technician
PSV Glass & Glazing Ltd —Middleton
- £29,340 a year
- Overtime
- Driving
- Classroom experience
- Power tools
- Employee assistance programme
- Employee discount
Quick apply
Car Finance Specialist
Kandoo Car Credit Ltd —Manchester
- £28,000 - £63,000 a year
- Full-time
- Sales
- In-person
- Free parking
- Gym membership
Quick apply
Operations and Supply Chain Manager
SafeGroup Services Limited —Manchester
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Customer Service Specialist
Vitality —Stockport
- £27,976 a year
- Communication skills
- Time management
- Life insurance
1d
Customer Service / Internal Sales Specialist
Hyva —Manchester
- Full-time
- ERP systems
- Project management
- Organisational skills
Customer Solutions Apprentice
Rhenus SE & Co. KG —Bradford
- Full-time
- Microsoft Word
- Data entry
- Communication skills
- Free parking
- Employee assistance programme
AI Delivery & Adoption Specialist
Aimai Ltd —Meltham
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Communication skills
- Flexible schedule
Quick apply
14d
Sales Representative
24|7 Home Rescue —Burnley
- £24,784.50 a year
- Full-time
- Customer service
- Driving
- In-person
- Free parking
- Employee discount
Quick apply
12h
Sales Development Representative
Fieldwire —Manchester
- Business development
- Communication skills
- Work from home
Quick apply
Junior Sales Engineer
Elite Cranes UK Limited —Haydock
- £30,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- In-person
- Negotiation
- Work from home
Quick apply
8d

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customer solutions specialist jobs near shaw, gtm

Customer Solutions Specialist

Bright HR Limited
Manchester

Apply Now

Job details

Up to £28,000 a year
14 days ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Life insurance
Referral programme

Qualifications

Sales persuasion
Technical troubleshooting
Client engagement
Complaint handling
Technical support
Churn prevention
Customer interaction

Full job description

Salary: Salary up to £28,000 • Location: Manchester

Customer Solutions Specialist

Salary up to £28,000

Location

Manchester

Purpose

In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying “at risk” accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business’s Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.

Reports to

Head of Retention & Customer Solutions UKI

Day-to-day responsibilities include but are not limited to the below:

Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised
Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced
Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk
Identify and pro-actively contact “at risk” clients to promote the benefits of our products and service and encourage implementation and usage
Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice
Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users

Key requirements Required skills and experience

Customer service experience is essential
The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs
Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
The ability to work in a fast paced environment
Able to adapt to change
Can take responsibility of own product knowledge
Able to communicate at different levels throughout the business

BrightHR Benefits

Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)
Private health care cover after 5 years’ service
New business referral scheme
Access to Health Shield
Access to the EAP service
Refer a friend scheme
Paid birthday leave
Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
Group life insurance
Eye care contribution
Free fruit (office-based staff)
Travel Season Ticket loan scheme
Milestone recognition
Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
Park Inn 20% food and drink discount
New Century 20% food and drink discount
Revolution De Cuba 20% food and drink discount
Cycle 2 Work scheme* after probationary period
On site Gym
Bright Exchange perks

Values & Behaviours

Living the company values of We care, We take action, we innovate, we inform, and we do the right thing
We lead by example and recognise those living our values
We drive the narrative by inspiring and engaging our team
We collaborate with rigor and embrace diversity of thought
We deliver with a united voice
We take ownership by staying close to team performance by Super Coaching and Walking the Walk
We keep our approach simple and stick to the playbook to deliver on promise
We think critically and commercially, assess the situation before jumping to the solution

We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.

We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.

We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.

BrightHR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics

Apply Now

Refine Your Search

customer solutions specialist jobs in shaw, gtm

Customer Solutions Specialist

Project Co-ordinator

Customer Experience Specialist

Warehouse Operative

Technical Application Specialist, EMEA

Customer Solutions Advisor

Customer Specialist - 12-Month FTC

Sales Support Executive

Sales Advisor

Advanced Specialist, Customer Success

Trainee Installation Technician

Car Finance Specialist

Operations and Supply Chain Manager

Customer Service Specialist

Customer Service / Internal Sales Specialist

Customer Solutions Apprentice

AI Delivery & Adoption Specialist

Sales Representative

Sales Development Representative

Junior Sales Engineer

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