Home from home care Work, Jobs in Sheffield, Eng (with Salaries)

Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
11d
Support Assistant
Sanctuary Supported Living —Sheffield
- £13.15 an hour
- Cooking
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
Healthcare Assistant
Apollo Home Healthcare —Sheffield
- £14 - £17 an hour
- Part-time
- Driving
- In-person
- Communication skills
Quick apply
Healthcare Assistants
Apollo Home Healthcare —Sheffield
- £13 - £17 an hour
- Part-time
- Communication skills
Support worker
Sense —Sheffield
- From £13 an hour
- Overtime
- Driving
- Annual leave
- Employee discount
Care and Support worker
Valley Care Sheffield —Sheffield
- £13 an hour
- Part-time
- No experience needed
- In-person
- Communication skills
- Paid training
- Annual leave
Quick apply
11d
Support Worker
Orchard Healthcare Group —Eckington
- £13.52 - £14.85 an hour
- Full-time
- Nursing home
- Employee assistance programme
Quick apply
Domestic Cleaner
Be Supported —Sheffield
- From £12.71 an hour
- Part-time
- Customer service
- Cooking
- In-person
- Flexible schedule
Quick apply
1d
Care Assistant
HC-One - Holmwood —Sheffield
- £12.95 - £13.45 an hour
- Annual leave
- Employee assistance programme
Quick apply
3d
Support Worker
Acuity Care —Rotherham
- £17 an hour
- Employee assistance programme
- Referral programme
Quick apply
Tenant Liaison Officer
Leodis Commercial Limited —Sheffield
- £15 an hour
- Temporary
- Administrative experience
- Data entry
- In-person
- Free parking
- Flexitime
Quick apply
Care Coordinator
Cera Care —Sheffield
- £27,000 a year
- Employee assistance programme
- Employee discount
Passenger Assistant
Sheffield City Council —Sheffield
- £12.85 an hour
- School
Residential Child Care Practitioner
Sheffield City Council —Sheffield
- £33,143 - £37,280 a year
- Weekend availability
8d
Team Member
KFC Sheffield - Penistone Road —Hillsborough
- Up to £12.71 an hour
- Part-time
- Restaurant
- Employee discount
Care Assistant (Days)
Finbrook Limited —Stockport
- £13.65 - £13.95 an hour
- Full-time
- No experience needed
- Organisational skills
- In-person
- Employee discount
- Referral programme
Quick apply
Assistant Psychologist
Chrysalis Associates Limited —Sheffield
- £24,500 - £28,000 a year
- Full-time
- Working with children
- Driving
- Psychology
Quick apply
10d
Care assistant on Days
Broomgrove Nursing Home —Sheffield
- £12.81 - £25.62 an hour
- Weekend availability
- Nursing home
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Personal Care Assistant
Caring Personal Assistants Ltd —Rotherham
- £14.56 an hour
- Overtime
- In-person
- Communication skills
- Paid training
- Employee discount
Quick apply
5d
Care Home Training Coordinator
Thomas Owen Care Ltd —Dewsbury
- £40,000 a year
- Part-time
- Microsoft Powerpoint
- Human resources
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
5d

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Customer Support Agent

Home Decor GB Ltd -
Sheffield

Quick apply

Job details

Permanent | Full-time
From £24,785 a year
11 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
Life insurance
Sick pay

Qualifications

Microsoft Excel
Customer service
Sales administration
Organisational skills
Contracts
Account management

Full job description

Job Description

Home Decor Group is a leading supplier of contemporary bedroom furniture and kitchens to the DIY, construction, domestic and new-build markets.

At our modern facility in Sheffield we create stunning fitted wardrobes, sliding wardrobe doors and freestanding furniture, including a range of functional modular based storage solutions which are used in both home living and home office environments. See what we do here https://www.hdhc.com/.

We are currently recruiting a Customer Support Agent based in our Sheffield Head Office who will support the team in delivering first class service to our customers.

Great working environment within an established team and generous benefits Full time hours are 37.5 hours a week, Monday to Friday, with an early finish one day of the week on a rota basis. Some flexibility in the working of these hours would be considered.

The role would suit someone who is looking to start a career in customer service and full support and training will be given.

Starting salary is £24,785, increasing with experience

26 days holiday each year, plus bank holidays

Generous pension and life assurance schemes

Health Cash Plan

Free Parking

Employee discount

Main Purpose of the Role

· Support the Internal Account Manager with the day to day running of the customer accounts from ‘order call off to cash’.

Building and maintaining strong relationships based on trust, a sense of urgency, professionalism. You understand your customer’s needs and ensure that Home Décor meets and exceeds expectations.
Proactively manage the customer order banks through regular contact with sites and sales. Manage every stage of the order process via total ownership of each customer order from the point of call off to successful install.

· While accuracy is paramount, you will also work at a high pace at all times to ensure that agreed daily productivity targets are met and that all orders are entered on time, in full to the agreed schedule.

Key Responsibilities

· Accurately Process orders on internal Microsoft AX system.

Facilitate customer solutions and resolutions by bringing together cross functional stakeholders including Installation, Production/Warehouse, Planning, Logistics, Sales and Marketing.
Actively assist in the cash collection process by overseeing compliance from call off to the sign off process. Act as the first point of contact for escalated collection queries.
Source customer care reports for all accounts, monitoring any outstanding replacement/remedial works and closing them out promptly.

· Adhere to the company’s clear desk policy at the end of every day.

· Identify and share opportunities for efficiency and improved productivity within the order entry process.

Supporting the Accounts department with various enquiries including dealing with customer queries, credits and invoices appropriately.
Providing accurate information and data to both software systems – AX for order entry and Field Aware for installation planning.

Knowledge & Experience

Experience working within a similar role in Sales Administration would be desirable.
Retail or similar experience, giving experience of customer contact and working towards achieving excellent Customer Service.

Key Skills & Qualifications Required

Previous account management experience, preferably in the contract/building sector
Good communicator and a confident telephone manner.
· Attention to detail, task focus and accuracy.

· Excellent organisational and prioritisation skills, and able to work under pressure

· Understanding of the product and construction industry preferred.

· Able to work as part of a team as well as individually.

· Excel intermediate, comfortable working with ERP and scheduling systems, strong administration skills.

Job Types: Full-time, Permanent

Pay: From £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Life insurance
Sick pay

Experience:

Microsoft Excel: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

home from home care jobs in sheffield, eng

Customer Support Agent

Support Assistant

Healthcare Assistant

Healthcare Assistants

Support worker

Care and Support worker

Support Worker

Domestic Cleaner

Care Assistant

Support Worker

Tenant Liaison Officer

Care Coordinator

Passenger Assistant

Residential Child Care Practitioner

Team Member

Care Assistant (Days)

Assistant Psychologist

Care assistant on Days

Personal Care Assistant

Care Home Training Coordinator

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