It support Work, Jobs in Shirley, Wmd (with Salaries)

1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
Field Support Specialist
FOODHUB —Birmingham
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
12d
Data and IT Support Administrator
Carers Trust Heart of England —Coventry
- £12,480 - £13,312 a year
- Part-time
- CRM software
- Data analysis skills
- Analysis skills
- Free parking
- Store discount
Quick apply
4d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
IT Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Monday to Friday
- Hybrid work
- Work from home
3d
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
IT Technician
MR MOBILE & TECH LIMITED —Nuneaton
- £41,700 a year
- Full-time
- Computer literacy
- Maintenance
- Windows
Quick apply
IT Junior
Ormerod Rutter Chartered Accountants —Droitwich
- Full-time
- Maintenance
- Computer networking
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
14d
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
IT Support Technician
Chess & Cheese Ltd —Coventry
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Maintenance
- Analysis skills
- Analytics
Quick apply
7h
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
3d

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1st Line NOC Engineer

Convergence Group -
Solihull

Quick apply

Job details

Permanent | Full-time
£28,000 - £36,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
CCNA
LAN
Ticket management
Network infrastructure
WAN
Network support
Solarwinds
ServiceNow
Customer support
Customer interaction
Communication skills
Help desk

Full job description

1st Line NOC Engineer – Kickstart Your Tech Career!

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll do:

Deliver top-notch customer service by resolving technical issues and keeping customers in the loop
Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs
Use tools such as Solarwinds and Extreme XIQ to track down problems
Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed
Assist with hardware and vendor management, ensuring swift resolution of faults

What you’ll need to apply:

At least 1 years’ support experience in a busy, customer-focused service desk or NOC environment
Solid understanding of LAN/WAN technologies
A networking qualification like CCNA (or working towards it) is a big plus
Strong communication – clear, calm and customer-focused
Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis
Ability to obtain BPSS, SC, and NPPV3 clearance for this role

Perks of the role:

You'll bag a fantastic base salary of £28,000 - £36,000
33 days holiday (including bank holidays and it gets better!)
Private medical insurance, enhanced pension, income protection & life assurance
Learning and development? Absolutely!
Dog-friendly office - yes, really!

The nitty gritty:

Permanent position
Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7)
A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours
Office-based role

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A Players come to make a difference

If you like solving problems, learning fast and making a real impact - this one’s got your name on it. Apply now and shape the future of connectivity.

Quick apply

Refine Your Search

it support jobs in shirley, wmd

1st Line NOC Engineer

2nd Line Support Engineer- Permanent

ICT Support Analyst - Birmingham

2nd Line Help/Service desk Engineer

2nd Line Technical Support – Infrastructure

IT Service Desk Analyst

Field Support Specialist

Data and IT Support Administrator

Service Desk Analyst / IT Support Help Desk Technician

3rd Line Support Engineer

IT Support Apprentice

Service Desk Manager

IT Technician

IT Junior

IT Support Engineer

Service Desk Engineer

Network Engineer Field Operative & Help Desk Support

2nd Line Engineer - Support

IT Support Technician

1st / 2nd Line IT Support Analyst

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