Job Advert
At Switch we provide warm, efficient, and personalised service that ensures residents comfort and satisfaction. Excellence comes from going the extra mile, working as a team, and supporting all departments. We demonstrate the Evolve Values be empathetic, share our vision, look for opportunities, love where your work, master the art of versatility and inject some energy.
The Caretaker role is a key role supporting the Resident Manager in delivering efficient, safe, and timely preventative and reactive maintenance throughout the property.As well as Ensuring a safe, comfortable, and well-maintained environment for residents, visitors, and staff.
Key Responsibilities
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Perform and assist with maintenance tasks across all areas of the property with minimal resident disruption.
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Addressing maintenance issues reported by resident or staff promptly and professionally, prioritising resident comfort and safety.
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Maintain cleanliness and organisation of the maintenance workshop and all plant areas.
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Conducting routine checks on equipment and machinery, like HVAC systems, to ensure optimal performance and prevent issues.
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Ensuring all maintenance work is carried out safely and in accordance with health and safety regulations.
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Monitor, maintain and restock tools, equipment and supplies weekly to ensure continuity of service.
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Carrying out daily litter pick of grounds, changing external bins, sweeping external areas, gardening.
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Undertake cleaning duties of room and public areas.
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Liaise with contractors and support external services as needed.
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Maintain clear records of repairs and defects in the maintenance log and report any major issues to the Group Asset Director.
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Support the Resident Manager with larger repair projects.
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Working effectively with other property staff and departments to ensure a seamless resident experience.
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Assisting in training new team members on basic maintenance procedures and property standards.
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Adhering to property policies and procedures related to maintenance and safety.
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Ensure that the property’s external surrounding areas are kept clean and tidy in line with standards.
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Participate in the call out system out of normal working hours as required due to/depending on business needs.
Resident Experience
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Acknowledge all resident appropriately and use names where known.
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Take responsibility for resolving resident concerns and ensuring satisfaction.
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Always maintain a positive and helpful attitude.
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Follow all operational procedures.
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Provide excellent customer service.
Compliance & Security
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Carry out all reported maintenance and safety issues promptly.
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Ensure that the property’s preventative maintenance plan is executed.
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Ensure the security of residents and property is always maintained.
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Ensure that all health and safety training is completed.
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Carry out required safety tests and ensure all tools and machinery is stored correctly and safely.
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Report any inappropriate and untoward behaviour in both residents and employees.
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Ensure all data is handled in line with GDPR and brand policies.
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Adhering to company policies, health and safety regulations.
Team & Business Support
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Manage operational changes with minimal disruption, adapting to business needs including unsociable hours.
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Coordinate and oversee third-party contractors to ensure high-quality, compliant work.
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Address maintenance requests promptly through strong communication with property staff and departments.
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Foster department collaboration and maintain positive working relationships throughout the property.
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Attend departmental meetings, staff training, and ensure compliance with health, safety, and legal standards.
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Oversee preventive maintenance programs and maintain product quality standards, reporting issues to the Group Asset Director.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
If the position of Caretaker is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
