Complaints manager Work, Jobs in South Shields, Twr (with Salaries)

Senior SEND Casework Officer
Liverpool City Council —Parklands
- £51,356 - £56,673 a year
- Full-time
- Microsoft Office
- School
- Negotiation
- Employee assistance programme
9d
Community Protection Officer
North Tyneside Council —North Tyneside
- £34,434 - £38,220 a year
- Full-time
- Organisational skills
- Communication skills
6d
Board Room Manager, Stadium Of Light
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
10d
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Operational Support Grade - HMP Durham (Prison Support Role)
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
13d
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
14d
Cluster General Manager - 4 Month Fixed Term Contract
iQ Student Accomodation —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
Deputy Manager
Bleep 360 —Gateshead
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Travel
- Mentoring
- Employee assistance programme
Quick apply
8d
Interviewer Manager - Newcastle
Office for National Statistics —Newcastle upon Tyne
- £28,138 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
1d
Deputy Manager
Bleep 360 Group —Gateshead
- £33,000 - £35,000 a year
- Hybrid work
- Supervising experience
- Travel
- Mentoring
- Employee assistance programme
Quick apply
9d
Duty Supervisor
Homeless Action —Sunderland
- £13.45 an hour
- Overtime
- Microsoft Outlook
- Salesforce
- Organisational skills
Quick apply
Service Manager
Bleep 360 —Gateshead
- £38,000 - £40,000 a year
- Full-time
- Travel
- Care plans
- Leadership
- Employee assistance programme
Quick apply
8d
Support Supervisor
Round the Twist (NE) Limited —Newcastle upon Tyne
- From £13.71 an hour
- Part-time
- Supervising experience
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
2h
Senior Administration Officer - Prison Support
HM Prison & Probation Service —Durham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
10d
Patient Services Coordinator
Curaleaf International —Sunderland
- Full-time
- IT
- Communication skills
- Free parking
- Life insurance
Quick apply
7d
Dental Practice Manager
Park Lane Dental Group —Sunderland
- £37,000 - £50,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
2d
Automotive customer service manager
Nova Motor Group —Sunderland
- £28,000 - £33,000 a year
- Full-time
- Customer service
- In-person
- Automotive diagnostics
Quick apply
VfM Analysis - Covid Fraud Strategy and Evaluation Service
Cabinet Office —Newcastle upon Tyne
- £43,760 - £47,413 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Presentation skills
- Annual leave
2d

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complaints manager jobs near south shields, twr

Senior SEND Casework Officer

Liverpool City Council -
Parklands

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Job details

Permanent | Full-time | Fixed term contract
£51,356 - £56,673 a year
9 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Car scheme

Qualifications

Microsoft Office
Negotiation

Full job description

Job Introduction

Job title: Senior Casework Officer, SEND

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

The Senior Casework Officer will continue Liverpool’s commitment of ensuring that children and young people with special educational needs and/or disabilities (SEND) have a positive educational experience, we are looking for a Senior SEND Casework Officer to Lead and supervise a team of SEND Casework Officers, providing professional guidance, support, performance management and ensuring high-quality casework practice.
The Senior Casework Officer will quality assure EHCPs and casework activity, maintaining high standards of service delivery and ensuring person-centred planning is embedded throughout all SEND processes.
To provide specialist oversight and support for complex cases, including complaints, mediation, dispute resolution and SEND Tribunal appeals, seeking legal advice where required
The Senior Casework Officer will monitor and track vulnerable children and young people with SEND, ensuring effective systems are in place to support positive educational outcomes and appropriate placements and work closely with the SEND Team Manager, in the planning and allocation of school places for children and young people with an EHCP
To support service development and continuous improvement, leading on agreed projects, policy development, SEND reforms and the implementation of consistent practice across the service
The successful candidate will be able to work under their own initiative on a specified caseload and as a part of a wider team to statutory timescales and deadlines and be expected to use all aspects of IT including Microsoft Office Suite
The Senior Casework Officer will have excellent mediation and negotiation skills with a proven ability to work effectively under pressure in addition to extensive experience of casework, including supporting families and legal challenge
Working experience and in-depth knowledge of all aspects of the Children and Families Act 2014 and all associated legislation including SENDIST regulations is required

We have 2 full time permanent positions and 1 fixed term position for 12 months to cover maternity leave

Our offer to you:

At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
Part of the Local Government Pension Scheme – option to join the AVC Scheme
Progression - opportunities and training through a wide range of high quality learning
Health and Wellbeing - offer including Employee Assistance Programme
Cycle to Work and Travel Pass Schemes
Drive Time – a salary sacrifice car lease scheme
Family friendly policies with enhanced leave
Discounted Gym Memberships
Employee Volunteering Scheme
Medicash

Next steps:
Closing date: midnight on 26 July 2026
Shortlisting date: w/c 27 July 2026
Interview date: 10 & 11 August 2026
Interview type: Face to face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Beth Mullen [email protected]

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [email protected].

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Apply Now

Refine Your Search

complaints manager jobs in south shields, twr

Senior SEND Casework Officer

Community Protection Officer

Board Room Manager, Stadium Of Light

Head of Customer Operations and Insight

Head of Training Delivery - Frontline Services

Operational Support Grade - HMP Durham (Prison Support Role)

Crime in Prison Coordinator

Head of Security Vetting (Operations)

Cluster General Manager - 4 Month Fixed Term Contract

Deputy Manager

Interviewer Manager - Newcastle

Deputy Manager

Duty Supervisor

Service Manager

Support Supervisor

Senior Administration Officer - Prison Support

Patient Services Coordinator

Dental Practice Manager

Automotive customer service manager

VfM Analysis - Covid Fraud Strategy and Evaluation Service

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