Customer experience leader Work, Jobs in Southampton, Eng (with Salaries)

Urban Outfitters Team Leader - Southampton, UK
Urban Outfitters —Southampton
- Full-time
- Bar
- Customer service
- Training & development
- Annual leave
- Employee assistance programme
10d
Bath and Body Works Fragrance Associate
NEXT —Southampton
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
10d
Confined Space Entry / Breathing Apparatus Standby Operative
Breathe Safety Ltd —Fawley
- £17.50 - £19.00 an hour
- 12 hour shift
- English
- In-person
Quick apply
13d
Tesco Travel Bureau Manager
Travelex —Southampton
- £28,548 a year
- Overtime
- Team management
- Employee discount
Seasonal Brand Ambassador
NEXT —Southampton
- Part-time
- Customer service
- Employee discount
13d
Legal Receptionist/Office Administrator
TMT Legal Services LLP —Eastleigh
- From £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
9d
Direct Sales Executive - FULL TIME
Mood London —Southampton
- £23,000 - £40,000 a year
- Full-time
- CRM software
- Salesforce
- Analysis skills
- Employee discount
Quick apply
3d
Area Manager
Lidl —New Milton
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Assistant Shop Manager
Shaw Trust —Eastleigh
- £10,491 a year
- Annual leave
- Employee assistance programme
Deputy General Manager, O2 Guildhall Southampton
Live Nation —Southampton
- Weekend availability
- Communication skills
2d
Sales Leader - Southampton
Mood London —Southampton
- £36,000 - £60,000 a year
- Full-time
- In-person
- Training & development
- Leadership
- Employee discount
Quick apply
3d
Graduate - Operations
Rapid Repair Network Limited —Lyndhurst
- £30,000 a year
- Full-time
Quick apply
Receptionist
Anchor —Southampton
- £13.45 an hour
- Computer literacy
- Front desk
- Computer skills
- Employee discount
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
General Manager
Olive By Nicholas James —Romsey
- £37,500 - £45,000 a year
- Full-time
- Inventory control
- Customer service
- Merchandising
Quick apply
2d
Operations Manager
Agamemnon Housing Association Limited —Portsmouth
- £32,233.67 a year
- Part-time
- Hybrid work
- Continuous improvement
- Team management
- Communication skills
- Sick pay
Quick apply
Customer Experience Lead
Jewells —Southampton
- Customer service
- Retail management
- Cash handling
- Paid training
- Employee discount
Sales Admin Team Leader
Dawson Forte —Chandlers Ford
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Customer Contact Advisor
Partridge of Hampshire —Chandlers Ford
- £26,437 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee discount
Quick apply
Operational Team Leader
Applied Driving —Fareham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Free parking
- Annual leave
Quick apply
3h

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customer experience leader jobs near southampton, eng

Urban Outfitters Team Leader - Southampton, UK

Urban Outfitters -
Southampton

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Job details

Full-time
10 days ago

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Gym membership

Qualifications

Operations management
Customer service
Mentoring junior staff
Fashion retail
Performance management
Retail team management
Store management
Professional development mentoring
Retail experience
Training & development
Loss prevention
Retail management
Team motivation leadership
Communication skills

Full job description

Location:

This position is located at 54 Above Bar Street, Southampton, , S0147DS United Kingdom Role Summary:

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

What You'll Be Doing:

People:

Ability to recruit, motivate, develop and lead a team
Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
Recognise and develop talented individuals for advancement and growth within the organisation
Uphold Company standards and act as a positive role model to others

Leadership & Communication:

Model the way by inspiring, motivating and encouraging teamwork
Conduct productive daily meetings to ensure that goals are met
Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
Possess excellent communication skills in both written and verbal form

Managing the Environment:

Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
Achieve Company-average mystery shop results by uphold the Company’s customer service standard

Operations:

Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
Achieve the store stock loss goals by overseeing adherence to loss prevention practices
Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display:

Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
Understand and interpret current fashion trends in local markets in order to generate creative solutions
Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately

Commercial Awareness:

Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
Utilise Company reports to react to trends and drive business
Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
Demonstrate entrepreneurial skills to achieve and exceed store targets

What You'll Need:

Experience in a management role working in a fast paced, high volume fashion retail environment
Demonstrates strong operational skills
An understanding of the Urban Outfitters culture and its appeal to the local market
Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

The Perks:

Work Life Balance:

‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

Employee Assistance program to support with mental, physical and financial health
Discount off external gym memberships
Private Medical Insurance for eligible employees

Employee Discounts:

Up to 40% employee discount at all URBN Brands

Travel:

Season ticket loan for eligible employees
Cycle to work scheme for eligible employees

Continued Development:

We offer structured support within the business alongside continued learning and development

#UrbanEU

Equal Opportunity Statement:

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Apply Now

Refine Your Search

customer experience leader jobs in southampton, eng

Urban Outfitters Team Leader - Southampton, UK

Bath and Body Works Fragrance Associate

Confined Space Entry / Breathing Apparatus Standby Operative

Tesco Travel Bureau Manager

Seasonal Brand Ambassador

Legal Receptionist/Office Administrator

Direct Sales Executive - FULL TIME

Area Manager

Assistant Shop Manager

Deputy General Manager, O2 Guildhall Southampton

Sales Leader - Southampton

Graduate - Operations

Receptionist

Customer Service Team Manager

General Manager

Operations Manager

Customer Experience Lead

Sales Admin Team Leader

Customer Contact Advisor

Operational Team Leader

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