customer experience leader Work, Jobs in southampton, eng (with Salaries)

Retail Shift Lead
Company Shop Group —Southampton
- £28,500 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Team Leader - Glamping Build & Break
Zoo Events Group Ltd —Southampton
- £15.69 an hour
- Temporary
- Management
- Supervising experience
- Organisational skills
Quick apply
7d
Guest Relations Specialist
Carnival UK —Southampton
- Full-time
- Hybrid work
- Customer service
- Communication skills
2d
Customer Service Advisor (GPR)
South Western Railway —Southampton
- £25,500 - £28,827 a year
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
Retail Customer Service
Entain —Southampton
- £13 an hour
- Overtime
19h
Bar staff / 202 - The Standing Order, Southampton
J D Wetherspoon plc —Southampton
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
5d
Tesco Travel Bureau Manager
Travelex —Southampton
- £28,548 a year
- Overtime
- Customer service
- Employee discount
Customer Engagement Lead
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
1d
Customer Experience Lead
Jewells —Southampton
- Sales
- Customer service
- Paid training
- Employee discount
Team Leader
NEXT —Southampton
- £13.84 an hour
- Full-time
- Customer service
Community Café Leader
Youth Options —Southampton
- £26,910 - £27,300 a year
- Part-time
- Hospitality
- Customer service
- Food service
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Service Desk Co-ordinator
Trane Technologies —Southampton
- Full-time
- Customer service
- Microsoft Office
- Communication skills
14d
Customer Team Leader
Co-op —Southampton
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Team Leader
Card Factory —Southampton
- £13 an hour
- Leadership
7d
Car Sales Executive/Trainee Sales Executive
Richmond Motor Group —Southampton
- Up to £60,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
Customer Service Team Member - Overnights
Starling —Southampton
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Employee Experience Specialist
Benifex —Southampton
- £9,767.52 a year
- Remote
- Customer service
- English
- Human resources
- Employee assistance programme
- Employee discount
6d
Matchday Staff
Oak View Group —Southampton
- £15.07 - £16.23 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
Graduate Management Trainee - Southampton
Enterprise Mobility —Southampton
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate - Operations
Rapid Repair Network Limited —Lyndhurst
- £30,000 a year
- Full-time
Quick apply
8d

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customer experience leader jobs near southampton, eng

Retail Shift Lead

Company Shop Group -
Southampton

Quick apply

Job details

Part-time
£28,500 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
IT
Cash handling

Full job description

About us

Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.

The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities.

Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.

About the role

We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.

The Shift Lead is responsible for the effective day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience. The role focuses on execution, shift leadership and supporting delivery of store plans.

Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

Leadership & People

Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours.
Coach and support colleagues in the moment to deliver required standards and performance.
Support absence management and people processes in line with Company procedures.
Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager.

Operational Delivery

Take responsibility for store performance during allocated shifts, including opening and closing the store.
Ensure the store is fully prepared for trade and operates efficiently throughout the day.
Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping.
Maintain high operational standards across all areas of the store.

Member Experience

Deliver a consistently high level of customer service to all members.
Resolve member queries and issues effectively, escalating where required.

Compliance & Safety

Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift.
Promote safe working practices and encourage reporting of near misses, observations and accidents.

Collaboration

Work collaboratively with other Shift Leads to ensure full shift and operational coverage.
Support the Assistant Store Manager and Store Manager with the delivery of store objectives.

Requirements

Sound knowledge of day-to-day retail operations and the ability to maintain high store standards during trading and non-trading hours.
An understanding of key commercial KPIs, with the ability to support delivery of performance targets on shift.
Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment.
Clear and confident communicator, able to coach colleagues and provide constructive feedback in the moment.
Good commercial awareness, with the ability to identify issues and improvement opportunities and escalate appropriately.
Strong member focus, committed to delivering a positive and consistent member experience.
Well organised and adaptable, able to prioritise effectively and respond to changing operational demands.
Previous experience in a supervisory or team leader role within a retail environment.
Experience of opening and closing a store and overseeing daily operational activities.
Experience of handling cash, processing refunds and working in line with company policies and procedures.
Food Safety Level 1 qualification, or willingness to obtain as part of the role.

Location- Company Shop, 4 Hawkeswood Rd, Southampton SO18 1AB

Annual Salary: £11'400

Shifts/Hours: 16 hours per week, worked between Monday and Sunday, between 6:00am and 11:00pm. A degree of flexibility is required.

Benefits

What's in it for you:

Free membership to Company Shop for you and 10 x nominees
Annual Flu Injections, high street & leisure vouchers, and on-site Parking
Free Tea & Coffee, and Free Fruit Friday
Employee Assistance Programme – Grocery Aid
Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
Contributory pension scheme with death in service benefit

Join us on the journey: Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.

Apply now and be part of a business that's making a real difference.

Quick apply

Refine Your Search

customer experience leader jobs in southampton, eng

Retail Shift Lead

Team Leader - Glamping Build & Break

Guest Relations Specialist

Customer Service Advisor (GPR)

Retail Customer Service

Bar staff / 202 - The Standing Order, Southampton

Tesco Travel Bureau Manager

Customer Engagement Lead

Customer Experience Lead

Team Leader

Community Café Leader

Service Desk Co-ordinator

Customer Team Leader

Team Leader

Car Sales Executive/Trainee Sales Executive

Customer Service Team Member - Overnights

Employee Experience Specialist

Matchday Staff

Graduate Management Trainee - Southampton

Graduate - Operations

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