Customer care manager Work, Jobs in Spennymoor (with Salaries)

Courier Manager
William Smith Group 1832 —Barnard Castle
- £38,000 - £47,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
7d
Customer Service Manager
IWG —Newcastle upon Tyne
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
5d
Pub Manager / Bar Operator
Amber Taverns Ltd —Durham
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Inventory control
Quick apply
8d
Arrears Team Leader
Tandem Bank —Durham
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
SPAR Willington - Assistant Store Manager
James Hall & Co Ltd —Willington
- Full-time
- Customer service
- Supervising experience
- Conflict management
- Employee discount
- Life insurance
Quick apply
Duty Manager
Premier Inn —Bishop Auckland
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Area Sales Manager
JT Dove Limited —Stockton-on-Tees
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Profit sharing
- Health & wellbeing programme
Quick apply
12d
Multi-Site Nightclub General Manager
ChachaBuchi/Howlers/SocialClub —Newcastle upon Tyne
- £45,000 - £50,000 a year
- Full-time
- Recruiting
- In-person
- Training & development
- Employee discount
Quick apply
Area Sales Manager
Cleveland Cable Co Ltd —Newcastle upon Tyne
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Operations Manager
Cornmill Shopping Centre —Darlington
- £26,000 - £35,000 a year
- Weekend availability
- Management
- In-person
- Communication skills
- Free parking
Quick apply
8d
Customer Experience Manager (Contact Centre)
Sopra Steria —Newcastle upon Tyne
- £33,000 a year
- Hybrid work
- Organisational skills
- Training & development
- Leadership
- Annual leave
1d
General Manager
JT Dove Limited —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Budgeting
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Property Manager
CW Lettings —Darlington
- £25,000 - £27,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
4d
Business Development Manager
Signal Telecom (Stokesley) —Middlesbrough
- £40,000 - £70,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
11d
Sales Team Manager
Auxillis —Peterlee
- £29,283 - £32,670 a year
- Training & development
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
14h
Service Manager
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Contracts
- Annual leave
Quick apply
5d
Customer Service Manager
International Workplace Group plc —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
7d
Key Account Manager
Willis Aviation —Darlington
- Full-time
- Contracts
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Assistant Depot Manager
Boels Rental —Durham
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply

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customer care manager jobs near spennymoor

Courier Manager

William Smith Group 1832 -
Barnard Castle

Quick apply

Job details

Full-time
£38,000 - £47,000 a year
7 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Employee discount
On-site parking

Qualifications

Logistics
Internal department liaison
Complaint handling
Continuous improvement
Partnership building
Organisational skills
Management reporting
Transport experience
Negotiated procurement
Negotiation
Time management

Full job description

Job Title: Courier Manager

We're looking for an organised, commercially minded and proactive Courier Manager to take ownership of our courier network and help us deliver an outstanding service to our customers.

This is an exciting opportunity for someone who enjoys building supplier relationships, negotiating the best commercial agreements and using data to drive improvements. You'll be responsible for ensuring we use the right courier, at the right price, with the right level of service, while continually looking for ways to improve performance and reduce costs.

Working closely with our Warehouse, Customer Service and Finance teams, you'll become the company's expert on all things transport and logistics.

Key Responsibilities

You'll have overall responsibility for our courier strategy and day-to-day courier management, including:

Developing and maintaining the company's courier strategy to ensure we're using the most appropriate carriers and service levels.
Building and managing strong relationships with our courier partners.
Negotiating pricing, contracts and service level agreements.
Monitoring courier performance and holding regular performance reviews.
Analysing delivery performance, costs and trends to identify opportunities for improvement.
Managing courier-related customer complaints, including lost, damaged or delayed deliveries.
Raising, monitoring and resolving courier claims, ensuring claims are submitted within required timescales.
Working closely with our Warehouse team to manage returned deliveries and investigate unlogged returns.
Reviewing courier invoices and investigating any pricing discrepancies or anomalies.
Producing reports on courier performance, costs and key performance indicators.
Identifying opportunities to improve service levels, reduce transport costs and enhance the customer experience.

What We're Looking For

We're looking for someone who is:

Commercially aware with strong negotiation skills.
Highly organised with excellent attention to detail.
Analytical and confident working with data and performance reports.
A confident communicator who can build strong supplier relationships.
Proactive, able to identify issues before they become problems.
Comfortable working across multiple departments.
Customer focused with excellent problem-solving skills.

Experience & Skills

Essential:

Previous experience in a courier, logistics, transport or supply chain role.
Experience managing supplier or courier relationships.
Strong commercial and negotiation skills.
Experience analysing performance data and producing reports.
Excellent IT skills, including Microsoft Excel.
Strong organisational and time management skills.

Desirable:

Experience within manufacturing, distribution or warehousing.
Experience managing transport contracts.
Experience handling courier claims and service investigations.
Knowledge of ERP or warehouse management systems.

What You'll Bring

You'll enjoy taking ownership, making decisions and driving improvements. You'll be equally comfortable negotiating with national courier providers as you are working with our warehouse team to resolve operational issues. You'll take pride in delivering excellent service while continually looking for smarter, more efficient ways of working.

What we offer

· Pension Scheme

· Life Assurance 6 x Salary

· Free Parking

· Employee Assistance Programmes

· Training and career development

· Holiday Purchase Scheme

· Cycle to Work Scheme

· Techscheme and Employee Discount

If you're looking for a role where you can genuinely influence how a business manages its transport network and makes a measurable impact on cost, service and customer satisfaction, we'd love to hear from you.

Location: Barnard Castle, County Durham

Job Type: Full-time

Salary: Salary: Circa £38,000 - £47,000, with flexibility depending on the experience and skills you bring to the role

To apply please send your CV with a covering letter to [email protected]

Pay: £38,000.00-£47,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking

Ability to commute/relocate:

Barnard Castle, Durham: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in spennymoor

Courier Manager

Customer Service Manager

Pub Manager / Bar Operator

Arrears Team Leader

SPAR Willington - Assistant Store Manager

Duty Manager

Area Manager, Customer Fulfillment

Area Sales Manager

Multi-Site Nightclub General Manager

Area Sales Manager

Operations Manager

Customer Experience Manager (Contact Centre)

General Manager

Property Manager

Business Development Manager

Sales Team Manager

Service Manager

Customer Service Manager

Key Account Manager

Assistant Depot Manager

I want to receive the latest job alerts for customer care manager in spennymoor

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