Head of customer service Work, Jobs in Spilsby Pe23 (with Salaries)

Customer Excellence Supervisor
MICRONCLEAN LIMITED —Skegness
- £42,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Travel
- Profit sharing
- Health & wellbeing programme
11d
Business Ventures Administrator
South Ormsby Estate —Louth
- £26,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
7d
Sales Executive
DoughGirl —Skegness
- From £26,676 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
9d
Sales Manager
Duckworth Motor Group —Kirton
- £80,000 - £90,000 a year
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
4d
Receptionist/Client Services Administrator
ADRIANJKNIGHT LIMITED —Mablethorpe
- £13.05 an hour
- Full-time
- Customer service
- Administrative experience
- Front desk
Quick apply
8d
Visual Merchandising Volunteer
British Heart Foundation —Skegness
- Employee discount
Visual Merchandising Volunteer (Homestore)
British Heart Foundation —Skegness
- Employee discount
Head Receptionist
The Empire Heritage Hotel Halifax Limited —Skegness
- £13 an hour
- Weekend availability
- Hotel
- Supervising experience
- Organisational skills
- Free parking
Quick apply
1d
Practice Manager
ASDA —Boston
- £65,000 a year
- Full-time
- Customer service
- Patient care
- In-person
- Store discount
- Relocation assistance
F&B Assistant Manager (Pub)
Away Resorts —Tattershall
- £28,000 a year
- Weekend availability
- Sales
- Customer service
- Organisational skills
Quick apply
12d
Wills & Probate Solicitor or equivalent
Ringrose Law —Boston
- Full-time
- Writing skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Head of Housekeeping
HM Housekeeping —King's Lynn
- Up to £30,357.81 a year
- Weekend availability
- Computer literacy
- Hotel
- Computer skills
- Flexible schedule
Quick apply
14d
Front of House Supervisor
The Old Kings Head Kirton —Kirton
- From £13.80 an hour
- Part-time
- Bar
- Inventory control
- Hotel
Quick apply
Head Chef
Alfredo Lounge —Louth
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
5d
Level 3 NVQ Vehicle Technician and MOT Tester
Pitstop Rasen ltd —Market Rasen
- £15 - £17 an hour
- Overtime
- In-person
- Hand tools
- Mechanical knowledge
- Employee discount
Quick apply
7d
Mobile Kitchen Assistant / Cook (School Meals)
Ideal School Meals —Sleaford
- From £12.71 an hour
- Part-time
- Customer service
- Cooking
- Travel
Quick apply
Head Chef - The Old Kings Head Kirton
The Old Kings Head Kirton —Kirton
- From £38,000 a year
- Full-time
- Hospitality
- Inventory control
- Supervising experience
- Free parking
- Profit sharing
Quick apply
14d
Team Member
KFC —Boston
- Up to £12.71 an hour
- Part-time
- Serving
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
1d
Kitchen Assistant/Cook
Seven Districts Coffee —Lincoln
- £10.85 - £12.71 an hour
- Part-time
- Bakery
- Organisational skills
- Cleaning
- Employee discount
Quick apply
5d
Service Colleague (Food Services)
ASDA —Sleaford
- £13.10 an hour
- Part-time
- Serving
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
7d

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Customer Excellence Supervisor

MICRONCLEAN LIMITED -
Skegness

Apply Now

Job details

Full-time
£42,000 - £45,000 a year
11 days ago

Benefits

Profit sharing
Health & wellbeing programme
Relocation assistance
Cycle to work scheme
Company pension
Work from home
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Bereavement leave
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Sales support
Driving Licence
Stakeholder collaboration
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Management reporting
Customer support
Communication skills

Full job description

Job Advert

A Customer Excellence Supervisor vacancy has arisen within our fast-growing company based at our site in Skegness, Lincolnshire. This is an exciting opportunity for a successful candidate to join our Commercial Sales and Service team.

LOCATION: Based at Holly Road, Skegness

SALARY: £42,000 - £45,000 p.a. (depending on skills and experience)

JOB TYPE: Full-time

CORE BENEFITS: Loyalty Holidays, Company Sick Pay, Pension (5% contribution), Profit Related Pay Scheme, Enhanced Maternity Pay, Relocation Package

HOURS OF WORK: Monday to Friday 9.00am - 5.00pm (with half an hour unpaid lunch break) (possibility to work from home for up to 2 days a week)

Job Purpose:

Reporting to the UK Sales & Service Manager, the Customer Excellence Supervisor is responsible for leading the operational effectiveness of the commercial support function. This role ensures that customer service, sales support, commercial processes and reporting operate to consistently high standards, enabling the wider Commercial team to focus on winning and growing business while delivering an outstanding customer experience.

You will support the UK Sales & Service Manager by overseeing customer experience, service processes and team co-ordination to deliver an efficient and responsive customer service function. You will also provide day-to-day operational leadership to the sales support function, ensuring the Commercial team receives the operational support required to maximise customer-facing time and drive business growth.

Working closely with cross-functional teams, you will ultimately help improve customer satisfaction and operational performance across the department. This role plays a key role in supporting customer retention by ensuring service issues, opportunities for improvement, complaints and operational challenges are resolved quickly and effectively.

Key Responsibilities include (but are not limited to):

Leading and developing the Customer Service team (x5) and Sales Co-ordinator (x1), including recruitment, training and performance management
Supporting the onboarding and training of new UK team members on systems, processes and customer standards
Driving high standards of Commercial Operations through monitoring KPIs, service levels and customer feedback
Managing customer issues, opportunities for improvement, escalations and service improvements, working cross-functionally to ensure relevant actions are put in place to support customer retention
Lead and deliver continuous improvement initiatives across Commercial Operations, simplifying processes, eliminating inefficiencies and promoting best practice
Own the integrity, governance and continuous improvement of CRM data, ensuring it supports accurate reporting, forecasting and customer management
Develop and maintain commercial reports to provide meaningful insight into sales activity, customer service performance and operational effectiveness
Owning UK SOPs, including creation, training and compliance tracking across the wider commercial teams

You will be expected to ensure company procedures, policies and compliance requirements are consistently followed and will promote a positive culture, including collaboration and knowledge sharing across the commercial function. Working closely with line management and key stakeholders, you’ll also demonstrate behaviours aligned to the Micronclean SKIES values.

Skills of the successful candidate include:

Experience leading customer service or commercial support teams within a sales environment
Excellent organisational and communication skills
Proactive and customer-focused approach
Strong administrative and process management skills
Experience using CRM systems, Microsoft Office and reporting tools such as Excel and Power BI
Ability to manage multiple priorities effectively
Continuous improvement mindset with experience improving business processes
Confidence working cross-functionally and building relationships
Strong attention to detail and problem-solving ability
Commercial awareness, discretion and professionalism

This is a full-time role requiring a minimum of 3 days per week in the office. Occasional travel to customer sites, events and other company locations may be required, and as such, a full UK driving licence is required. Expenses will be covered where applicable.

Closing date for application: Monday, 17th August 2026

Interview date: first round interviews will take place week commencing 24th August on Microsoft Teams

Second round interviews will take place face to face week commencing 7th September at our Head Office in Skegness, Lincolnshire)

We reserve the right to close this vacancy early, or change the closing date, if we receive enough applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Why Work for Micronclean?

Great work life balance
Extensive array of employee benefits e.g. eye care scheme, gym membership and more
Environmental and Sustainability Strategy ‘to be the most sustainable specialist textile and cleanroom consumable business on the planet’
A growing, family owned, highly successful business, with a history spanning back to the 1920s
A great culture, represented in our company values known as the SKIEs
Employee Assistance Programme (EAP)

About Micronclean

Micronclean is a family-owned business based in Lincolnshire employing over 400 people.

Our current focus areas include rental of specialist work wear to cleanroom industries (pharmaceutical, medical devices, aerospace), and of protective workwear to manufacturing industries (engineering, automotive). The company also manufactures and distributes a range of cleanroom products, which it sells in the UK and exports throughout Europe and further afield, including India, Australia, and Canada.

Looking to the future, we are confident of growth not only in the UK but also in export markets as we seek to leverage not only our laundered garment and mopping service, but also consumable sales. Our unique in-depth laundry knowledge delivers business opportunities in overseas markets in line with our mission statement.

More information about Micronclean can be found on our website, please click here.

IF YOU WISH TO SPEAK TO SOMEONE ABOUT THE ROLE OF CUSTOMER EXCELLENCE SUPERVISOR IN MORE DETAIL, PLEASE CONTACT US.

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Health & wellbeing programme
On-site parking
Profit sharing
Referral programme
Relocation assistance
Sick pay
Work from home

Work Location: In person

Apply Now

Refine Your Search

head of customer service jobs in spilsby pe23

Customer Excellence Supervisor

Business Ventures Administrator

Sales Executive

Sales Manager

Receptionist/Client Services Administrator

Visual Merchandising Volunteer

Visual Merchandising Volunteer (Homestore)

Head Receptionist

Practice Manager

F&B Assistant Manager (Pub)

Wills & Probate Solicitor or equivalent

Head of Housekeeping

Front of House Supervisor

Head Chef

Level 3 NVQ Vehicle Technician and MOT Tester

Mobile Kitchen Assistant / Cook (School Meals)

Head Chef - The Old Kings Head Kirton

Team Member

Kitchen Assistant/Cook

Service Colleague (Food Services)

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