Customer information controller Work, Jobs in St Helens, Msy (with Salaries)

Customer Information Controller
Northern Trains —Manchester
- £46,688 a year
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
16h
Shift Controller
IPS —St Helens
- Full-time
- Continuous improvement
- Quality control
- Training & development
Quick apply
Finance Controller - Freight Services
GBA Logistics —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Accounting
- Recruiting
- Business
- Work from home
- Sick pay
Quick apply
7d
MRP Controller
pladis —Aintree
- Full-time
- Data analysis skills
- Continuous improvement
14d
Quality Controller
Sykes Seafood Limited —Liverpool
- £16 an hour
- Full-time
- Continuous improvement
- Quality control
- Data entry
Quick apply
11d
Vehicle Breakdown Recovery Controller - Days & Nights
Oates Recovery Ltd —Warrington
- £13 - £14 an hour
- Overtime
- Customer service
- Computer literacy
- Writing skills
Quick apply
19h
Credit Controller
AIS —Skelmersdale
- Up to £35,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Stock Controller
H.W.Coates ltd —Middlewich
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Free parking
Quick apply
9d
Credit Controller
HSS ProService —Manchester
- Hybrid work
- Presentation skills
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
Credit Controller
NRG Riverside —Skelmersdale
- £28,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Office Administrator – Liverpool (2 vacancies)
S. Norton —Liverpool
- £11 - £13 an hour
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
Credit Controller
Travel Counsellors —Manchester
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Organisational skills
Quick apply
4d
Credit Controller
Arbtech —Chester
- £25,400 - £28,000 a year
- Full-time
- Microsoft Word
- English
- Continuous improvement
Quick apply
Site Administrator
McDermott Building & Civil Eng Ltd —Middlewich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
11d
Fleet Controller
Network Plus —Salford
- £30,000 - £32,000 a year
- Hybrid work
- Microsoft Word
- Customer service
- Time management
Quick apply
Credit Controller
PXC —Salford Quays
- Full-time
- Hybrid work
- Communication skills
- Work from home
Materials Controller (Longsight, Manchester)
CAF Rail UK —Manchester
- £32,000 a year
- Communication skills
- Annual leave
2d
Credit Controller
Lucion Group —Preston Brook
- £30,000 a year
- Hybrid work
- Communication skills
Operations Controller
Great Bear —Chorley
- £27,264 a year
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Technical Manager
HMS —Liverpool
- £72,698 a year
- Full-time
- AutoCAD
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
8d

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Customer Information Controller

Northern Trains -
Manchester

Apply Now

Job details

£46,688 a year
16 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Computer literacy
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Information Controller

BUSINESS FUNCTION: Control
SALARY: £46,688 (Please note your salary will be 90% whilst you are in your training period)
ROLE TYPE: On site
HOURS: 42 Hours (On a rolling shift pattern)
LOCATION: Manchester

This is a talent pool advert for a potential vacancy within the year.

As part of our Control team at Northern, you’d be right at the centre of keeping the North moving. When something unexpected happens on the network, whether planned engineering work or a sudden disruption, you’re the calm voice that helps people understand what’s going on and what their options are. It’s a role that blends quick thinking with genuine care for customers, making sure every message you share is clear, accurate and helpful.

People come to Northern for trains they can rely on, but they stay because of the people who make those journeys feel supported, even on the tricky days. If you enjoy solving problems in the moment and communicating with clarity and confidence, you’ll feel right at home here.

What you’ll be doing

You’ll help keep customers and colleagues up to date in real time, using a range of systems to monitor our services and share information as things change. Your day could involve:

Keeping track of train services through our digital systems and making sure any disruption is communicated quickly to the right people.
Sending clear, real-time updates to customers, colleagues and partner organisations, including the reasons for delays or service changes.
Working with the Customer Services Controller to arrange alternative transport when needed, and supporting planned and unplanned rail replacement activity.
Updating local public address systems (LLPA) and customer information screens (CIS) so stations reflect the latest timetable or disruption changes.
Providing manual announcements when the situation calls for it.
Responding to requests for help through help points when required to support our Customer Experience Centre.
Supporting conductors and station teams with customer service queries, including assisting with procedures linked to our Customer Promises and Northern's Accessible Travel Policy.
Recording key events accurately in the daily log.

About you

You’re someone who brings a calm, reassuring presence to fast-paced situations. You communicate clearly with people from all backgrounds and you’re comfortable balancing empathy with practicality when customers need support.

A few things you’ll bring:

Strong interpersonal and communication skills.
You’re comfortable using computers and can quickly learn to use different systems at the same time
A proactive approach and a natural instinct to help others.
An understanding of what good customer service looks like, especially during disruption.
If you also have knowledge of passenger train operations, incident management, the geography of our network or our policies on connections and alternative transport, that’s a bonus, but it’s not essential.

What’s in it for you?

At Northern, we don’t just value our people – we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B, we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

customer information controller jobs in st helens, msy

Customer Information Controller

Shift Controller

Finance Controller - Freight Services

MRP Controller

Quality Controller

Vehicle Breakdown Recovery Controller - Days & Nights

Credit Controller

Stock Controller

Credit Controller

Credit Controller

Office Administrator – Liverpool (2 vacancies)

Credit Controller

Credit Controller

Site Administrator

Fleet Controller

Credit Controller

Materials Controller (Longsight, Manchester)

Credit Controller

Operations Controller

Technical Manager

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