Service delivery manager Work, Jobs in Staines Upon Thames Tw18 (with Salaries)

Airside Service Performance Manager
Red Handling UK —Gatwick Airport
- £42,000 - £47,000 a year
- Weekend availability
- English
- Analysis skills
- Driving
- Free parking
- Sick pay
Quick apply
7d
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
14d
Compliance & Quality Manager
OFH Care —Staines-upon-Thames
- £20,000 - £42,000 a year
- Part-time
Quick apply
3d
Service Manager
SHJ Medical & Lab Gas Specialists —Chesham
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Duty Manager
OCS Group —Hounslow
- Monday to Friday
- Management
- Customer service
- Travel
- Flexible schedule
Quick apply
10d
Service Manager
SunbeltRentals —Staines-upon-Thames
- Management
- Customer service
- Computer literacy
- Annual leave
Quick apply
2d
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
4d
Business Support and Office Manager
Lanson International —Covent Garden
- £29,334.87 - £30,000.00 a year
- Part-time
- Supervising experience
- First Aid Certification
- Organisational skills
Quick apply
7d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Assistant Manager
Five Guys UK —Staines-upon-Thames
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
9d
Service Delivery Manager
Sanctuary Group —London
- £47,319 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Operations Manager (OCC/Dispatch department)
Red Handling UK —Gatwick Airport
- £50,000 - £60,000 a year
- Full-time
- English
- Analysis skills
- Driving
Quick apply
8d
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Operations Manager
TDS Commercial Ltd —Isleworth
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
10d
Operations Transport Manager
Oxalis Logistics —London
- £42,000 - £52,000 a year
- Full-time
- Driving
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
Service Deliver Manager (SC Cleared)
CGI —Leatherhead
- Full-time
- Hybrid work
- Travel
- Organisational skills
- IT
Quick apply
Delivery Manager
Key4Life —London
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
Shift Manager
Greggs —Ashford
- £13.80 an hour
- Supervising experience
- Employee discount
Quick apply
14d
Customer Project Delivery Manager
Protocol Furniture —Maidenhead
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
Quick apply
9h

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service delivery manager jobs near staines upon thames tw18

Airside Service Performance Manager

Red Handling UK -
Gatwick Airport

Quick apply

Job details

Full-time
£42,000 - £47,000 a year
7 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Driving Licence
English
Analysis skills
Driving
Leadership
Communication skills

Full job description

As a Service Performance Manager, you will be the accountable shift leader for all airside operations, including Ramp, Baggage, Aircraft Presentation, and Aircraft Turnaround Coordination.

You will ensure safe, efficient, and high-quality service delivery to Red Handling UK’s airline partners while leading a multi-functional team. This role replaces previous Duty Officer and Manager structures and is designed to drive operational excellence, cost efficiency, and team accountability.

Due to the nature of airport operations, you must be available to work across all shift patterns if required, including:

Days and nights
Weekends
Bank holidays and religious festivals

This ensures transparency, as operational requirements may change over time.

Key Responsibilities

Operational Leadership

Oversee all day-to-day airside operations including ramp handling, baggage services, aircraft presentation, and turnaround coordination.
Ensure safe and compliant operations in line with airport regulations and airline requirements.
Proactively manage shift planning and resource allocation to meet operational demands and control costs.
Monitor and manage worked hours, ensuring adherence to budgeted hours and KPI targets.
Lead incident response and delay management, ensuring accurate reporting and corrective actions are implemented.
Maintain and enforce SOPs, LOPs, and company policies across all airside departments.
Complete daily audits for all airline operations to ensure compliance and service standards are met.
Act as a flexible resource to fill coverage needs.
Perform and oversee GSE checks to ensure safety and operational readiness.
Maintain the GSE portal and ensure all inspections are completed and documented in accordance with regulatory and company standard

Performance & Cost Management

Drive performance against airline and company KPIs including turnaround times, safety metrics, and service quality.
Identify inefficiencies and implement cost-saving initiatives without compromising service standards.
Analyse operational data and collaborate with leadership to improve processes and reduce delays.

Team Leadership & Accountability

Lead, coach, and develop a diverse airside team across multiple departments.
Conduct performance reviews, manage absence, and lead full disciplinary procedures and investigations.
Foster a culture of accountability, recognition, and continuous improvement.
Deliver team briefings and ensure alignment with operational goals and safety standards.

Stakeholder Engagement

Represent Red Handling UK in meetings with airline clients, airport authorities, and third-party service providers.
Build and maintain strong working relationships to ensure collaborative and efficient service delivery.
Communicate operational updates, incidents, and service recovery actions clearly and professionally.

Administrative Support

Complete shift handovers and ensure all incidents, delays, and deviations are logged in the company reporting system before the end of shift.
Support Admin and Payroll teams when and if required.
Additional tasks may be assigned outside this job description within reasonable expectations.

Person Specification Essential

Minimum 3–5 years’ experience in a leadership role within airport ground handling.
Proven ability to manage multi-departmental airside operations.
Strong understanding of ramp, baggage, and turnaround procedures.
Experience in managing disciplinary processes and investigations.
Excellent communication and stakeholder management skills.
Financial awareness and ability to manage resources within budget.
Flexible and adaptable to shift work, including nights and weekends.
Fluent in English (written and spoken).
Must pass Criminal Record and Airside Security checks.
Must hold manual driving licence

Desirable

Experience in business continuity, incident, and crisis management.
Familiarity with airport systems and operational planning tools.
Analytical skills related to process improvement and value chain systems.

Job Type: Full-time

Pay: £42,000.00-£47,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Experience:

finance and budget: 1 year (required)
Leadership within airport ground handling: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in staines upon thames tw18

Airside Service Performance Manager

Service Delivery Manager

Compliance & Quality Manager

Service Manager

Duty Manager

Service Manager

Service Delivery Manager

Business Support and Office Manager

Head of Dispensary Operations

Assistant Manager

Service Delivery Manager

Operations Manager (OCC/Dispatch department)

Client Retention Manager

Operations Manager

Operations Transport Manager

Service Delivery Manager (UK)

Service Deliver Manager (SC Cleared)

Delivery Manager

Shift Manager

Customer Project Delivery Manager

I want to receive the latest job alerts for service delivery manager in staines upon thames tw18

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